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"Pool staff and restaurant staff "

"The staff lied about the pool being open, we would've never booked the stay if we knew the pool was actually going to be closed. Even after asking the staff told us the hours would change to ten pm but not be closed completely."

"It was very nice, by afternoon not enough loungers around pool and no towels"

"Clean property & clean room "

"Beautiful grounds, clean room, nice patio But, pool / jacuzzi late evening needed attention Used towels and floating bandaids were yucky but all around was a great stay"

"This was one of the worst hotels I have ever stayed at before; had it been a lower price range, I would adjust my expectations accordingly. The interior spaces (lobby, rooms, bar) are beautifully designed. However, most of the interactions I had with the staff were questionable at best. The pool was closed “for cleaning” for most of the day on a Saturday but then I was told by the same staff member that it was closed for a “private event”. The pool was the main reason I selected this property, so that we’d be able to easily access it with our spa visit. Instead they sent us to the pool on the completely other side of the property, which looked like a sad motel pool, bathroom was filthy. There’s no QR code/menu/phone number listed anywhere at the sad motel pool to be able to place a food order, so you just have to navigate it from the hotel website with the restaurant menu; you have to call the front desk to get connected to in room dining). It seemed like the person taking my order had no idea where this pool was located & asked me where it was. By the time we had lugged all of our bags to the second flr, we come to find the room keys were never activated. The stay seemed to be looking up when we got some great cocktails from the main bar in the lobby, but then come to find out when the pool finally reopened from the“cleaning/private party”, it took 45 min to get our drinks from the pool bar and they were incorrect. It was clear our server completely forgot to place the order"