Johns Creek , GA Pet Friendly Hotels

"We love staying here!"

"Had an amazing stay in our 3 bedroom suite, definitely worth the upgrade! Historic property with extremely friendly staff."

"We stayed at this property for two nights. The hotel room was very clean and all of the staff were nice and the customer service was great. However, there was a lot of construction going on at the property, as well as our water got shut off for two hours which very inconvenient. Also the area around here is very unsafe. There is a safe house not too far from the hotel and a lot of homeless"

"Loved everything about the property "

"Back story: I booked on a third party site Expedia. I arrived at the hotel and was told my reservation was cancel. So the front desk personnel told me that I need to reach out tho them. I step out the line to called Expedia. I spoke w/Ms Ana, she stated that they didn’t cancel and in fact I was due in. So she called and spoke with a Cedric he didn’t know why as well, there wasn’t notes stating why?! As Expedia came back online I remained calm. I go back to the front desk got a different agent. Let me tell Ms Jada was the most sweetest, politest person ever. Jada showed she care, she informed us that she’ll get us booked,but couldn’t honor my rates that was much cheaper on Expedia “which was clearly their fault”! As the night audit ran my card and it decline so Hilton just automatically canceled it which isn’t right. SN: Please in near future contact the guest first before canceling very simple thing and courtesy thing to do, most credits are locked due to theft so when a transaction is made and declined please notify them! So by this being said please never show a I don’t care attitude when clearly it was the hotel fault. I want to give a kudos to Ms JADA SHE ROCK!! As a reservation representative myself I deal with all situations an handle them just as politely and sweet like Jada did! Overall she gave the Hilton a 10********** she went above and beyond like I told her, the little things COUNT and always get noticed! And for this I WANT TO THANK HER! Thank you Jada"