Travelocity Verified Review
"The room was great and very relaxing. Apart from the Smart TV casting not working and the ceiling fan being quite noisy, everything else was good. The pool was excellent, and the location was really nice.
The biggest let-down, however, was the service experience. Both the check-in and check-out experiences were disappointing, and there was very little sense of guest recognition, particularly given that I was celebrating my birthday at the property.
I had also made a few requests in advance regarding additional amenities, as I was staying with my children in a family suite, but unfortunately these were not fulfilled.
It’s a shame, as the hotel itself has many great elements, but there is a noticeable mismatch between the quality of the property and the human experience provided by the staff. With better attention to service and guest experience, this could have been a much more memorable stay."
A verified traveler stayed at Oasia Resort Sentosa by Far East Hospitality
