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"We were given a room upgrade - even so the bathroom had lights that didn't work, chipped tiles, and poor repairs in areas of the bathroom. Eight restaurant was very noisy and even though we asked for another table, the waitstaff argued that we would be too far from the food and seated us in the centre of the noisiest section of the room. The food was underwhelming and not worth the price we had to pay and the place reminded us of a scrum in a shopping centre food hall. The hype on the Cordis website sure didn't match the reality and we left after only a short while, nearly $300 out of pocket, as the overall experience was not pleasant. On the positive side, we ate in the Chandelier Lounge the following evening and had some really excellent food. The leek ash crusted lamb rump was sublime. However the crispy duck fat potatoes were not at all crispy - they were soggy and had been finished in duck fat that was just not hot enough so there was no crispy exterior and fluffy interior. The bar service in the Chandalier Lounge was also pretty average - it's all well and good to offer fancy in-house cocktails but a waste of time if you don't also cover the basics like knowing how to make a martini if a customer asks for one. Our overall experience was underwhelming and we doubt we'll come back."

"We had a family getaway for my birthday and bought along our kids aged 4 and 7. We decided to get to the hotel early, check our bags then explore the city, we were told the room would be ready within 15 mins so we waited in the lobby bar. 45 mins went by so we asked again and were told another 15 mins. We ended up waiting for over two hours. Felt very disappointed as that was two hours we could have been exploring the city. When we got into the room, only 3 of everything despite booking and paying for 4 people (towels, cups etc) and mini bar wasn’t working so we couldn’t have a drink. Room was on the NZICC side on L2 so it was incredibly dark. Overall, pretty disappointing"

"Room was basic but comfortable - breakfast and other meals were quiet good."

"Great location and staffs are very helpful."

"Friendly staff, clean room, marvelous breakfast buffet, great location."

"We had an updated very clean room. Was big enough for a family of four. We enjoyed the ease of parking and close to all amenities. The buffet breakfast was well worth it and a very good range of choices."