Book Hotels in Berkshire, NY

"The exeptionally professional, courteous staff made the hotel experience... dare I say pleasant. Hotel was clean. Otherwise, facility was very outdated, room furniture was in disrepair. Aesthetics left much to be desired. Renovation sorely needed to better reflect the customer service delivered."

"None"

"nice"

"Yes, parking was fine"

"First off our overall reasoning for staying there was bc my daughter wanted to swim and we were told it was dwn for cleaning but it would only be a day and it was not open the whole stay 3 days and did not get to swim!! We also had to move our room bc the air conditioner was stuck on full blast and we froze for the first night and the second night it was so cold it was effecting me physically with my lupus bc it was so cold I could not sleep I was in so much pain so had to call the front desk and ask for someone to come fix it so I could sleep!! I had a lady text and ask how our stay was so far and I let her know about these things and asked if they could make accommodations if we decided to stay longer with a discount for the inconveniences we were put through and I got the reply that she would let her boss know but those things were out of her control and I never heard another thing I text her numerous times never heard anything back and I asked at the front desk about it and got nowhere VERY DISAPPOINTING ALL TIGETHER!!!!"

"The staff was polite and the property was clean. The rooms are pretty basic . Paper thin walls (was woken up several times by noise in other rooms and the hallway), poorly lit. The most concerning was my room was given to someone else and they tried entering at 2:45AM, which was pretty upsetting. Will not return, there are other properties in the area."