Explore top 2026 5 Star Hotels in Pine Brook

"The pod hotel is really great. 2nd time we’ve stayed here. It is spotless. Concierge are super helpful and so knowledgeable. We didn’t eat here and only had 1 drink at the bar as New a York is outside the hotel. It’s 5min walk from Times Square, the bus station and 10min from Javits Conference centre, the Vessel & Hudson Yards. The rooms are compact but for 3 days were perfect as they are really clean and shower is awsome. Cleaned every day. Remember to put your “Service Now” plate on the outside of the metal door. I really do like pod hotel."

"Review – Times Square West Hotel (BW Signature Collection) I stayed here for four nights. The hotel is clean and the location is excellent—very close to Times Square, which was convenient for my conference. However, the biggest issue—and the reason I would not return—is the internet. Reliable Wi-Fi is essential, especially when you plan to work. Unfortunately, it did not work in the rooms at all. It only worked on the ground floor, forcing me to go downstairs very early in the morning or late at night just to get a connection. I was given a code, yet the networks didn’t even require a password, which raised security concerns. I reported the issue multiple times during my stay. Each time, I was told someone would look into it, but nothing was ever fixed. At one point, I was even told there was nothing they could do. I also gave them a fair opportunity to address this. There was a sign encouraging guests to leave Google reviews, so I asked the staff directly—more than once—if they believed they deserved a good rating given the situation. They acknowledged the issue and understood my frustration, but no action was taken. It felt like the problem was known and simply accepted. Breakfast was acceptable, but the hours (6:30–9:30 AM) are quite limited. Overall: clean and well-located, but the lack of working internet and unresolved issues made the stay frustrating. I would not return and cannot recommend it."

"It was an okay stay"

"Room was nice. There is a restaurant with a bar on site, higher priced. Food was good, we had dinner there 1 evening. You need to buy a parking permit, it's $35 a day, I was under the impression parking was free so that was a surprise. Many options for breakfast/dinner within walking distance, which was nice."

"Everything was great."

"Great property and very walkable to all sorts of locations. "