Book Hotels in St. Marie

"Check-in was smooth and easy, which I appreciated. However, the cleanliness of the room was very disappointing. The towels in the bathroom were in poor condition, and my daughter had to request a bed change because there were hairs on the sheets and the comforter appeared dirty inside. Additionally, I experienced some bites during my stay that I suspect may have been from bed bugs, which is very concerning—especially given that the property is relatively new. We also had to request a refill for the conditioner, which should have been taken care of without needing to ask. The breakfast was overpriced for the quality of food offered, which added to the overall disappointment. I also want to mention that we tipped the housekeeping staff a total of $65 over our 5-night stay, as we genuinely appreciate their work. Overall, while the check-in process was fine, the lack of cleanliness and these issues significantly impacted our stay. "

"This place has potential however it’s in need of direction and proper management. It has nice architecture, a nice main pool with two side pools. The beach is private and protected by a sea break wall. Relatively clean as employees were constantly cleaning and picking up. The buffets were nice however the specialty restaurants ambiance, service and food are subpar. Think beach cabana for a Sicilian “Restaurant” or picnic tables in a hedged off area for a BBQ “restaurant”. At one, the server didn’t bring water or our drink order. After several requests, we got our own at the pool bar. It’s nearly impossible to get reservations. We were told all were completely booked as soon as the app opened. We needed a supervisors intervention to get reservations. Speaking of management, only two were willing to assist us: Ali the Bellman and Sven, a supervisor. The rest of the staff would give inaccurate or opposing answers. Check-in is 4pm - two out of three rooms for our group were not ready. Our expectations of a Hilton “resort” property were not met. While beach chairs and umbrellas were available - chairs under a Palapa were an extra charge. Night entertainment was meh. Not many activities. My advice - make your own fun - rent a car or take an excursion. Dont rely on the Mangrove to be your all-inclusive for excitement or dining experiences."

"Great stay. Our villa was very clean and meet all of our expectations. Check in was slow, but staff was helpful and courteous all being considered. Would definitely return"

"Staff was beyond rude, sarcastic and I did not feel like I was wanted there. We, group of 20 people encounter so many times were the staff did the most. At one point we ordered food and they told us no because were ordering too much food, they didn't bring out certain food we asked for. They said no to making some drinks, just overall bad customer service skills. "

"N/A"

"Great location, great staff, close to downtown, shopping and restaurants. "