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Serenade Punta Cana Beach & Spa Resort - All Inclusive

Property class: 4.5
Family-friendly stay near Bavaro Beach

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

A resort with a large pool, palm trees, and a beach.
Creator video - submitted by Luxury Richland
A modern hotel entrance with a central fountain, palm trees, and a well-lit outdoor area.
A balcony with a view of palm trees and a pool, furnished with a sofa and a chair.
A resort with a pool, beach, and ocean view.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪11 min walk‬
  • Place, Dolphin Explorer
    ‪19 min walk‬
  • Place, Cabeza de Toro Beach
    ‪3 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

View all photos for Luxury Room, Garden View

A hotel room with two beds, a large window with curtains, a ceiling fan, and artwork on the walls.

Luxury Room, Garden View

8.4 out of 10
Very good
(187 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

View all photos for Luxury Room, Garden View

A hotel room with two beds, a large window with curtains, a ceiling fan, and artwork on the walls.

Luxury Room, Garden View

8.6 out of 10
Excellent
(455 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

A hotel room with two beds, a large window with curtains, a ceiling fan, and artwork on the walls.

Luxury Room, Garden View

8.0 out of 10
Very good
(64 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

A hotel room with two beds, a large window with curtains, a ceiling fan, and artwork on the walls.

Luxury Room, Garden View

8.8 out of 10
Excellent
(97 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

A hotel room with two beds, a large window with curtains, a ceiling fan, and artwork on the walls.

Luxury Room, Garden View

8.8 out of 10
Excellent
(54 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

A hotel room with two beds, a large window with curtains, a ceiling fan, and artwork on the walls.

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

A hotel room with two beds, a ceiling fan, a view of a pool, and a balcony.

Luxury Room, Pool Access

9.6 out of 10
Exceptional
(16 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Pool Access

A hotel room with two beds, a ceiling fan, a view of a pool, and a balcony.

Luxury Room, Pool Access

8.6 out of 10
Excellent
(242 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

A hotel room with two beds, a ceiling fan, a view of a pool, and a balcony.

Luxury Room, Pool Access

8.0 out of 10
Very good
(26 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

A hotel room with two beds, a ceiling fan, a view of a pool, and a balcony.

Luxury Room, Pool Access

7.6 out of 10
Good
(36 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

A hotel room with two beds, a ceiling fan, a view of a pool, and a balcony.

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

A hotel room with two beds, a ceiling fan, a view of a pool, and a balcony.

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, Hot Tub, Partial Ocean View

A modern hotel room with two beds, a sofa, a desk, and a balcony with a view.

Superior Room, Hot Tub, Partial Ocean View

  • Partial ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds

View all photos for Superior Room, Hot Tub, Partial Ocean View

A modern hotel room with two beds, a sofa, a desk, and a balcony with a view.

Superior Room, Hot Tub, Partial Ocean View

8.8 out of 10
Excellent
(74 reviews)
  • Partial ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

View all photos for Superior Room, Hot Tub, Partial Ocean View

A modern hotel room with two beds, a sofa, a desk, and a balcony with a view.

Superior Room, Hot Tub, Partial Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Partial ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Hot Tub, Partial Ocean View

A modern hotel room with two beds, a sofa, a desk, and a balcony with a view.

Superior Room, Hot Tub, Partial Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Hot Tub, Partial Ocean View

A modern hotel room with two beds, a sofa, a desk, and a balcony with a view.

Superior Room, Hot Tub, Partial Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, Hot Tub, Partial Ocean View

A modern hotel room with two beds, a sofa, a desk, and a balcony with a view.

Superior Room, Hot Tub, Partial Ocean View

  • Partial ocean view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite, 2 Bathrooms

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Luxury Suite, 2 Bathrooms

9.4 out of 10
Exceptional
(59 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, 2 Bathrooms

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Luxury Suite, 2 Bathrooms

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, 2 Bathrooms

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Luxury Suite, 2 Bathrooms

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, 2 Bathrooms

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Luxury Suite, 2 Bathrooms

8.8 out of 10
Excellent
(11 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, 2 Bathrooms

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Luxury Suite, 2 Bathrooms

9.4 out of 10
Exceptional
(24 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, 2 Bathrooms

A hotel room with two beds, a desk, a TV, and a ceiling fan.

Luxury Suite, 2 Bathrooms

7.8 out of 10
Good
(16 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, Hot Tub, Oceanfront

A modern hotel room with a large bed, a flat-screen TV, a ceiling fan, a sofa, a coffee table, and a balcony with a view of palm trees.

Premium Suite, Hot Tub, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A hotel room with two beds, a ceiling fan, a large artwork on the wall, and a bathroom visible in the background.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms

A hotel room with two beds, a ceiling fan, a large artwork on the wall, and a bathroom visible in the background.

Premium Suite, 2 Bathrooms

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A hotel room with two beds, a ceiling fan, a large artwork on the wall, and a bathroom visible in the background.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A hotel room with two beds, a ceiling fan, a large artwork on the wall, and a bathroom visible in the background.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A hotel room with two beds, a ceiling fan, a large artwork on the wall, and a bathroom visible in the background.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A poolside area with lounge chairs, a glass balustrade, and a view of the pool and palm trees.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A poolside area with lounge chairs, a glass balustrade, and a view of the pool and palm trees.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Suite, 2 Bathrooms, Partial Ocean View

A poolside area with lounge chairs, a glass balustrade, and a view of the pool and palm trees.

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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About the neighborhood

Punta Cana

Beachside getaway.You'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach with a stay here. Downtown Punta Cana and Carol Downtown Mall are also within 6 miles (10 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Bavaro Lagoon - 11 min walk - 0.6 miles
  • Dolphin Explorer - 19 min walk - 1.0 mile
  • Catalonia Caribe Golf Club - 3 min drive - 0.9 miles
  • Cabeza de Toro Beach - 3 min drive - 0.8 miles
  • Bavaro Beach - 22 min drive - 10.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪The Win - ‬1 min walk
  • ‪Koi - ‬4 min walk
  • ‪Aromes Coffee & Lounge - ‬6 min drive
  • ‪Thalassa Restaurant - ‬6 min drive
  • ‪Sand Beach Bar - ‬1 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Family-friendly stay near Bavaro Beach
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 7 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 5 bars or lounges
  • Built in 2020
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Breakfast included
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The price is $278
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay, and Apple Pay. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Oct 25, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on Oct 26, 2026 start from $287, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3266 out of 6980 reviews
Rating 8 - Good. 1563 out of 6980 reviews
Rating 6 - Okay. 1135 out of 6980 reviews
Rating 4 - Poor. 488 out of 6980 reviews
Rating 2 - Terrible. 528 out of 6980 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property the people and I traveled by myself experience well worth it
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was really nice, but the lights in the building were off at night, we saw roaches in the restaurants, and there were a ton of mosquitoes on the property. You couldn’t enjoy the swim-up room because of all the mosquitoes. I will not be going to this hotel again.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, helpful staff. hotel is clean The breakfast buffet is not that good but other than that the other restaurants were good spots. nice pools
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of 5 and the room with the 2 king bed and pull out sofa was great for us, my older teen liked the fact that she didn't have to share a bed with her sibling. And was in her own room kinda.. the 2 bathrooms was another plus. Having 2 girls that take forever getting ready it helped out with our down time getting ready for the restaurants.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, el personal de limpieza del lobby los anfitriones encargados de las actividades al aire libre excelente, los del buffet fueron muy cordiales y atentos la verdad que todo estuvo muy bueno.
Stayed 7 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities, property conditions & facilities
Food was horrible
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
needs renovation in all areas
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is kind and helpful! Food was great! Pool was great! Beach had sargassum at the shoreline but if you swim past it, you’ll experience beautiful clear waters. I had a great time
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort! Very clean and well maintained. I really liked that they allowed us to make reservations for the restaurants for the 3 nights we stayed all at once. Also, the bartenders at the pool bar were very attentive at all times, same with the sports bar servers. The only thing I didn't like it's the people trying to sell you a timeshare following you around, other than that everything was good. Going back in a few months to visit the new resort they just opened next door.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complacida estuve en una habitación presidencial, hermosas 💖 excelente su servicio. Gracias
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel e experiência perfeitas Limpo, comida boa, bebida boa Vale muito a pena
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Roseanna and Juana were very nice and tried to rectify some of the issues we had. But the wait staff at the restaurants were not good. The food that should be cold was warm and the food that should be hot was cold. The servers on the restaurant is just there for a paycheck not customer service. The lobby bar, Robinson and Wilfredo were awesome and nice. But that is not a five star resort.
Stayed 9 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The hallways had a horrible smell. I specifically got a room with a jacuzzi tub on the balcony with an ocean view which was an additional fee. The tub was falling apart and dirty. Didn’t hold water and only 1 side of the jets worked. The ocean view is so far away that you can’t see it. The beach was not maintained with mountains of seaweed so impossible to get the water. Called for room service the 1st night. An hour later called again to get status of my food. Showed up 30 minutes after that. It was not what I ordered but because I was hungry we decided to eat it. The sandwich bread was microwaved and brick hard so was not edible. Went to the coffee bar and ordered black coffee. Language barrier so bad that they didn’t know what I was asking for and had to get another worker to translate. The food in the buffet was always the same and not good. I could’ve dealt with all of these issues but the worst part was as soon as you walk in, you get asked to go to a timeshare seminar and this continues through the stay as they are lined in the lobby as well as in front of every restaurant. Very frustrating. I’ve been to Cancun many times and each time the staff is grateful but never asked for tips. Here, the staff would hold out their hand and wouldn’t leave until you fulfilled. Oh, and after 2 days, something happened to my safe which required maintenance to come with a key to open which made me worry about my contents stored inside.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff great service
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Para el precio del hotel me pareció bastante bueno, la comida no tiene mucha variedad pero se puede comer, el entretenimiento un poco flojo, las piscinas es lo que más mantenimiento necesita la verdad, todo lo demás bastante bueno.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena experiencia. Staff super bueno y comidas también. Le hace falta aire al teatro y más sombra o sombrillas para la piscina.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort. I always enjoy staying at Seranade. The drinks are my favorites...very sweet!
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel safe
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness
We stayed at Serenade for 5 nights, and overall our experience was average. The biggest disappointment was how difficult it was to book the à la carte restaurants. For a resort of this size, the reservation system needs significant improvement. The buffet lacked variety. After the first couple of days, the selection became repetitive, and the food was only average. One day, the rice appeared not to have been washed properly, which was disappointing. Breakfast was also frustrating, with very long lines for the made-to-order egg station every morning. That said, there were some positives. The fresh breakfast smoothies were excellent, and we really enjoyed the seafood salads at the buffet. There were also plenty of beach chairs available, so we never had trouble finding a place to relax by the ocean. The service throughout the resort was below expectations. Staff were generally polite, but service was slow and inconsistent. We also experienced several room issues. One day there were no towels in the bathroom, which was surprising. In addition, the door lock was broken when we arrived. It was eventually repaired, but it was still an inconvenience. Overall, the resort has potential, but with limited buffet variety, average food, inconsistent service, room maintenance issues, and the difficulty of booking restaurants, it did not provide the level of experience we expected for a 5-night stay.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I heard that the food in Punta Cana is not great, but this resort had a really great and extensive selection of nice and flavourful meals. The restaurants you had to book a day in advance but was really nice. You have a good list of activities to do at the resort from shows to dancing etc. The grounds were well maintained and housekeeping checked in everyday. I give this place a 4 star. Service was a hit or miss depending on who you met. Restaurant staff were mostly really great. I did feel like the check in staff and those working in the bar (the one that serves chicken and chips) were kind of cold and standoffish. I felt mostly ignored by them. The room was very clean and the AC ran very cold. I would have liked a slightly more upscale room but can’t complain too much for the price of what I paid. All in all the Serenade is a great resort. Next time I’ll try the adults only version just for the slightly more upscale room
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendo Hotel para familia
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Wundervoller Aufenrhalt mit super Service. Zimmer sind sauber jedoch etwas in die Jahre gekommen. Die Anlage ist gepflegt und das Essen schmeckt lecker. Gern empfehlen wir die Unterkunft. Abstriche gibt es nur für die Mücken am Zimmerpool. Man kann dadurch nicht gut draußen sitzen.
Stayed 14 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good
Stayed 4 nights in Jun 2026