"I enjoyed the music,the pool area,beach. I feel that reservations are important to make early. However they should have a limit time for the reservati ... " More
Beachside getaway
Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Downtown Punta Cana and San Juan Shopping Center are also within 6 miles (10 km).
All-inclusive
This all-inclusive property features a private beach, free water park access, and a full-service spa. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the 3 outdoor pools and free perks like buffet breakfast and free self parking.
May 15, 2023 by Serenade Management Team.
Dear Evelyn,We always like to receive good reviews from our customers, but we are even happier that our customers appreciate the effort and improvements we try to make year after year.In order to have a wide gastronomic offer, we offer our themed restaurants for dinners. In order to offer an optimal and personalized service we limit the number of people per service for an unbeatable experience. In the same way, whenever we have availability we always let the guests into the restaurant. We are sorry if this has been a misunderstanding.It will be a pleasure to welcome you again very soon so that you can spend other excellent days.Kind regards.
Apr 22, 2023 by Serenade Management Team.
Dear Juan ,We have a general information QR with all the information regarding opening hours, menus, facilities, preferential services, weekly planning of activities, policies of our complex and much more. This information can also be found on the key holder we give out at the check-in entrance, as well as at numerous locations throughout the hotel. We are sorry if this has been misinterpreted.We appreciate the comment of appreciation for our food, we try to offer a wide range of both buffet and themed dining options with a variety of high quality food for our guests.We are really sad to know that your stay with us has not been up to par with the levels of service which we aim to achieve, and for this, we can only offer you our most sincere apologies. We are truly saddened to know that we did not deliver our usual warm and personalized service.Likewise, while we understand that there is no second chance for a great first impression, we would like to welcome you back on a future occasion and provide you with the service we pride ourselves on offering.Kind regards.
Mar 25, 2023 by Serenade Management Team.
Dear Melissa,Thank you for choosing our resort and for taking the time to share your opinion. We regret that some aspects have given you the wrong impression.On the one hand, we would like to comment that we are in a magical location surrounded by vegetation and fauna. As you know, the Dominican Republic is a tropical country surrounded by nature, this is what makes it magical as well as its people. We also perform periodic fumigations with certified companies as well as routine inspections.We are disappointed to know that your stay with us has not been up to par with the levels of service which we aim to achieve, and for this, we can only offer you our most sincere apologies. We are truly saddened to know that we did not deliver our usual warm and personalized service.Regarding the food in the pool, this is for hygiene reasons, as you will understand we do not allow eating in the pool because of debris that may fall into the water, which would prevent the maximum enjoyment of our guests in the pool.We are sorry for this impression about the gym, please note that the gym is cleaned several times a day both before opening and during opening hours. We also provide towels for the use of the machines as well as hydroalcoholic gel.We understand that there is always room for improvement and our guest experience plays a key role in this continuous process towards service excellence.On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.Kind Regards.
Mar 7, 2023 by Serenade Management Team.
Dear Jessica,Thank you very much for your comment and for mentioning the aspects you liked about the hotel such as the main lobby, the Swim Out room pools and the restaurants. We take note of your constructive criticism and suggestions, with which we will try to improve certain aspects of our daily operations for the greater satisfaction of our guests.Kind regards,
Feb 5, 2023 by Serenade Management Team.
Dear Mariola,Thank you for choosing and sharing your opinion about your recent stay at Serenade Punta Cana Beach & Spa Resort. The comments of our guests are the best incentive for our continuous improvement.We thank you for your comments about our facilities, cleanliness and the beach. We work hard to keep them in the best possible conditions for the total enjoyment of our dear guests.We are disappointed to know that your stay with us has not been up to par with the levels of service which we aim to achieve, and for this, we can only offer you our most sincere apologiesWe thank you again for your visit and look forward to welcoming you again.Kind regards.
Oct 23, 2022 by Guest Service
Dear Jason,It has been a true honor to receive you at our hotel and to be able to contribute to your rest in the Caribbean. We want to thank you for giving us your trust and loyalty.We are happy to know that, overall, your stay with us has been very positive. Guest satisfaction is our number one goal there is nothing better than achieving that.Our guest’s comments are more than relevant to us as they encourage us to improve our products and services. We appreciate your feedback and have taken notes on the area of opportunity you mentioned to share with our team to improve our services.It will be a pleasure for us to welcome you and for you to experience these improvements.Kind regards,
Sep 13, 2022 by Guest Service
Dear Yolanda.First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit.Exceeding our guests' expectations is the goal our hotel aims to achieve. Your satisfaction is vital, and ensuring it, through our different services, is the way to guarantee travel experiences worthy of the trust placed in us with their vacation. For this reason, detecting that your current impression differs from the expected has saddened us deeply. In this regard, we would like to extend our sincere apologies.We understand that there is always room for improvement and our guest experience plays a key role in this continuous process towards service excellence. for this reason, we assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary.On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience.Kind Regards,
Aug 14, 2022 by Guest Service
Dear Dalila, Thank you for choosing Serenade Punta Cana and sharing your recent experience in our Resort. We are delighted to know that you have enjoyed your stay and appreciate your kind comments regarding our service. We offer you our apologies for the small incident you mention. We will share the feedback with the appropriate departments. We look forward to your next stay. Best regards,
Jun 9, 2022 by Social Media
Dear Desiree' , First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. Exceeding our guests' expectations is the goal our hotel aims to achieve. Your satisfaction is vital, and ensuring it, through our different services, is the way to guarantee travel experiences worthy of the trust placed in us with their vacation. For this reason, detecting that your current impression differs from the expected has saddened us deeply. In this regard, we would like to extend our sincere apologies. We understand that there is always room for improvement and our guest experience plays a key role in this continuous process towards service excellence. for this reason, We assure you that each of your concerns will be shared with all departments involved so that corrective actions can be implemented, as necessary. On behalf of our team, we thank you once again for your visit and look forward to welcoming you back very soon, allowing us another opportunity to regain your trust through a memorable experience. Kind Regards, The Hotel Management Serenade Punta Cana
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
Land activities
Entertainment
Not included
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.
Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.
Buffet Principal - Onsite buffet restaurant.
Restaurante SteakHouse - Onsite diner. Open daily.
Restaurante Italiano - Onsite theme restaurant. Open daily.
Restaurante Japones - Onsite theme restaurant. Open daily.
Restaurante Mediterraneo - Onsite theme restaurant. Open daily.
Room service (during limited hours) is available.
A private beach and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. On-site PCR COVID-19 testing is available for a DOP 10000 fee, and antigen/rapid COVID-19 testing is available for a DOP 10000 fee. This property affirms that it adheres to the cleaning and disinfection practice of: Safe Travels (WTTC - Global); CovidClean (Safehotels - global expert); COVID-19 Guidelines (WHO); COVID-19 Guidelines (CDC); Bureau Veritas (3rd party expert - Global); SGS (3rd party expert - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.