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4.8 out of 5

"The resort is new and well maintained. It appears they have thought of everything to make a visitor happy has the world opens up after Covid. The st ... " More

By a verified traveler on Sun 30 May 2021

Hotel Description

4.5-star beachfront property near Bavaro Beach

Beachside getaway

Within a 15-minute walk of the property, you'll find Cabeza de Toro Beach and Bavaro Lagoon. Also, Dolphin Explorer is within 2 miles (3 km) and Downtown Punta Cana is within 6 miles (10 km).

All-inclusive

This smoke-free property features a private beach, free water park access, and a full-service spa. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, waterslide, and playground.

Free WiFi, balconies

The 603 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Balconies, minibars, and room service are also available. Change of towels is available on request.

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$156* Per night/room Jun 13 - Jun 14

Luxury Room, 2 Double Beds, Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Room, 2 Double Beds, Sea View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Luxury Room, 2 Double Beds, Sea View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Luxury Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Luxury Room, 2 Double Beds, Sea View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Serenade Punta Cana Beach & Spa Resort - All Inclusive ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Serenade Punta Cana Beach & Spa Resort - All Inclusive

Everyone (2) Couples (2)
5 out of 5
The resort is new and well maintained. It appears they have thought of everything to make a visitor happy has the world opens up after Covid. The staff is excellent. They are extremely kind people and will bend over backwards to please.

Posted by on May 30, 2021

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Comment from Hotel Management

May 31, 2021 by Hotel Management

Dear Gugest, Thank you for choosing Serenade Punta Cana for your vacations. We are happy to see your rating and comment. We are happy and honored to know that the warm service of our collaborators contributed to making your stay with us excellent. We hope to receive in a future occasion. Best regards

4 out of 5
The Resort is Beautiful. The beach sucks not swimiale to much sea wes. The enterteintment was not so hot, no nightly shows. Poor drainige on shower, we complained and was not taken care off. The air conditioner was set too high and exceptfor the Buffet retaurantt the other restaurant food was mediocre and even thogh it was listedon the STEAK restaurant

Posted by on May 23, 2021

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Comment from Hotel Management

May 24, 2021 by Hotel Management

Dear Guest, Thank you for choosing Serenade Punta Cana for your vacation. We are happy to see your feedback and greatly appreciate your comment! Best Regards

5 out of 5

Posted by on May 11, 2021

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Comment from Hotel Management

May 21, 2021 by Hotel Management

Estimado Huésped, Gracias por escoger Serenade Punta Cana para sus vacaciones. Apreciamos en gran manera su valoración. Esperamos verle de nuevo pronto! Saludos Cordiales

5 out of 5
The hotel Was so beautiful, clean, and the staff was amazing. The food was excellent more that I thought about a all inclusive hotel. Beautiful rooms and they’re huge and clean.I also had a pool for my room that was amazing to have a relax time. I have no complains about anything in the hotel. If you’re looking to have a great and relax time go to this hotel.

Posted by on May 8, 2021

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Comment from Hotel Management

May 10, 2021 by Hotel Management

Dear Guest, Thank you for choosing our Serenade Punta Cana for your vacation. We are happy to see your comment and that you have taken the time to share your experience with other travelers in this way. In the same way, we want to thank you for highlighting aspects of your vacations such as; our beautiful areas and facilities, in addition to the warm service offered by our collaborators. In the same way, we appreciate that you highlight our high hygiene protocol, for us it is important to be able to offer a healthy stay to our dear guests. We hope to see you again soon.

5 out of 5
Me gusto mucho hermoso todo y buena calidad y atención

Posted by on Mar 6, 2021

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Comment from Hotel Management

Mar 6, 2021 by Hotel Management

Querido Huésped, Apreciamos su comentario y valoración! Esperamos verle pronto de nuevo. Saludos Cordiales

About the Serenade Punta Cana Beach & Spa Resort - All Inclusive

Location Carretera Cabeza de Toro, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
Water activities

  • Kayaking

Land activities
  • Fitness facilities
  • Volleyball
  • Kids club

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities

Not included

  • Scuba-diving lessons
  • Spa/beauty facilities and services

  • Kayaking included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Volleyball included
  • Premium food items included
  • One or more venues limit dining availability
  • Limited meals offered through room service
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Room service during certain hours

Property Features

Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 6 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available. This 4.5-star Punta Cana property is smoke free.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2020
  • Buffet breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Free water park access
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Buffet Principal - Onsite buffet restaurant.

Restaurante SteakHouse - Onsite diner. Open daily.

Restaurante Italiano - Onsite theme restaurant. Open daily.

Restaurante Japones - Onsite theme restaurant. Open daily.

Restaurante Mediterraneo - Onsite theme restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a complimentary water park, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach volleyball on site
  • Kayaking on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Serene Spa has 2 treatment rooms and outdoor treatment areas. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 2
  • Steam room in spa
  • Outdoor treatment areas
  • Minimum age to access spa is 18
  • Massages on beach
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Grey water recycling system
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Serenade Punta Cana Beach Spa Resort
  • Serenade Punta Cana Beach Spa Casino Resort
  • Serenade Punta Cana Beach Spa Casino Resort All Inclusive

You should know

  • Pool access available from 9:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.