Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Bavaro Beach

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Creator video
Premium Suite | View from room
Lobby
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Pet friendly
  • Breakfast included
  • Bar
  • On private beach

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Cabeza de Toro Beach
    ‪12 min walk‬
  • Catalonia Caribe Golf Club
    ‪19 min walk‬
  • Bavaro Beach
    ‪21 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪20 min drive‬

Room options

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

8.0 out of 10
Very good
(21 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.8 out of 10
Excellent
(216 reviews)
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(29 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(9 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

9.0 out of 10
Wonderful
(42 reviews)
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

8.8 out of 10
Excellent
(372 reviews)
  • 538 sq ft
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(53 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

9.0 out of 10
Wonderful
(68 reviews)
  • 538 sq ft
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(139 reviews)
  • 538 sq ft
  • Sleeps 1
  • 2 Double Beds

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 4
  • 2 King Beds

Luxury Suite

8.6 out of 10
Excellent
(17 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

10.0 out of 10
Exceptional
(5 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Luxury Suite

9.4 out of 10
Exceptional
(49 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(53 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 2
  • 2 King Beds

Luxury Suite

7.4 out of 10
Good
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • 980 sq ft
  • Sea view
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • 980 sq ft
  • Sea view
  • Sleeps 1
  • 2 King Beds

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Double Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 2

Room Luxury

  • 527 sq ft
  • Sleeps 1

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Suite Luxury

  • 1054 sq ft
  • Sleeps 6

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2

Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 1

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About the neighborhood

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 miles (10 km).

What's nearby

  • Cabeza de Toro Beach - 12 min walk - 0.7 miles
  • Catalonia Caribe Golf Club - 19 min walk - 1.0 mile
  • Coco Bongo Punta Cana - 10 min drive - 5.0 miles
  • Downtown Punta Cana - 10 min drive - 5.2 miles
  • Bavaro Beach - 21 min drive - 9.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Win - ‬1 min walk
  • ‪Coral Sea Food - ‬20 min drive
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive
  • 19 Hole Golf Bar

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 65-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Aug 29, 2025, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on Sep 16, 2025 start from $202.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property offers free self parking.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a spa?

This property has a spa, which features aromatherapy, body treatments, and facials.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 2950 out of 6385 reviews
Rating 8 - Good. 1499 out of 6385 reviews
Rating 6 - Okay. 1013 out of 6385 reviews
Rating 4 - Poor. 475 out of 6385 reviews
Rating 2 - Terrible. 448 out of 6385 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Luz Evelyn

Traveled with family
Disliked: Cleanliness, amenities
Very disappointing booking an all-inclusive resort online to then be told at the venue that you didn’t and be placed in a family resort. The old bait and switch trick. Never going back to D.R.
Stayed 3 nights in Aug 2025

2/10 Terrible

glenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible. Food is old & stale. The Buffett is the worst of all. The only staff member that was sweet & welcoming was the hostess and on guy I believe his name was Carlos. Everyone else seemed like they didn’t want to be bothered. The only good thing out of the buffet was the black coffee. I passed on the milk since everything at this place is room temperature I wanted to avoid the possibility of the milk being spoiled. This is your only option for breakfast. Unripe & far from edible fruit covered in flies. Nothing looked appetizing. The food truck wasn’t too bad but the guy looked so miserable we didn’t even want to go back and deal with him. The chopsticks at the Japanese restaurant were covered in fuzzy green & black mold. The bartenders at the bar weren’t friendly either. The linens wow I’ve never seen such disgusting towels. Hard, stiff and ready for the trash. I had to pat myself dry so i wouldn’t ripe my skin. That’s how hard they were. No wash clothes either. Same for the robes in the room they were nasty & hard . Who wants to wrap themselves up in that? The rooms weren’t great either. One of our pillows had mildew. The floor behind the bathroom door was dirty there were pieces of paper, sand and little random pieces of plastic. Refrigerators don’t keep drinks cold either. For our entire stay of 5 nights the elevator in our building was also out for 3 days. Pool bars are also falling apart. I could go on all day about this horrendous place
Stayed 5 nights in Aug 2025

6/10 Okay

Alida

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bath towels were very dingy. They were not white and they were very hard limited bath towels, one towel per day per person. The pool inside the floor was cracking or cracked the adult pool the floor outside the pool was lifting cracked. I tripped a couple times. Will not go back there will not recommend.
Stayed 7 nights in Jul 2025

10/10 Excellent

Darren, ST LOUIS

Stayed 5 nights in Jun 2025

10/10 Excellent

Liz

Traveled with group
Liked: Amenities
The customer service, the employees all about this Resort was amazing!
Stayed 7 nights in May 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

Idaliz

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lo único que recomiendo es que hagan las comidas del buffet con mas sabor ya que el dominicano se distinguen por su buen sabor en la cocina. Y el restaurante Italiano le doy un 2/10 El restaurante del Teppanyaki 100/10 TODOS lo empleados son un 100/10 Las areas, la habitación y el hotel en general 100/10 Ah y te reciben en el Lobby con una bebida riquisima 100/10
Stayed 5 nights in May 2025

2/10 Terrible

Shomari

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ants inside the room, staff was very rude, very minimal transportation for people with disabilities!!!
Stayed 4 nights in May 2025

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
My stay at Serenade was smooth staff was friendly and so were other guess
Stayed 5 nights in May 2025

8/10 Good

Snjezana

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
bad smell in the air
Stayed 9 nights in May 2025

2/10 Terrible

Andrew

Stayed 7 nights in Apr 2025

8/10 Good

Kendy Liang

Liked: Cleanliness
Stayed 7 nights in May 2025

10/10 Excellent

Reed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with this place, we highly recommend the upgrade to the preferred bracelets.
Stayed 6 nights in Apr 2025

10/10 Excellent

Eva

Stayed 5 nights in May 2025

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Danieliz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in May 2025

10/10 Excellent

Kristi

Stayed 5 nights in May 2025

8/10 Good

RAJEEV

Liked: Cleanliness, property conditions & facilities
Front Desk is TERRIBLE. Room phone hardly worked. Even if phone worked, the front desk don’t pick up the phone for 10 to 15 minutes. When you Approach front desk with a question, they show an attitude like we are stupid 😒😒😒😒
Stayed 5 nights in May 2025

10/10 Excellent

Kenneth Emanuel

Liked: Amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in May 2025

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 8 nights in May 2025

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Theater needs air conditioner
Stayed 4 nights in May 2025

8/10 Good

JOSE L DE LA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and professional, specially the ladies at the cafe place in the 2nd floor big reception area (the one from Haina, Mariel, from Higuey). The rooms are very clean. I would go back for sure. Jose D.
Stayed 5 nights in Apr 2025

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and well maintained. The staff was a lot of fun and made sure all guests were engaged in all activities. Yari, Carlos, and Ricardo were so personable and we really enjoyed chatting and dancing with them. The only thing we didn’t like was the check in process and being swept away as soon as we arrived to participate in the sales presentations. It was very overwhelming and confusing because no one explained what was happening. We just wanted to get to our room and settle in but we didn’t even get to our room until about two hours after our arrival. We were told that our room was upgraded to a master suite (which was huge) because we paid to upgrade to preferred. I did hope to have the swim out room and wish I was given the choice. Overall, it was a great experience.
Stayed 4 nights in May 2025

8/10 Good

Felecia Paige

Stayed 5 nights in May 2025