Serenade Punta Cana Beach & Spa Resort - All Inclusive

Property class: 4.5
4.5-star beachfront property near Bavaro Beach

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Restaurant
Miscellaneous
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪5 min walk‬
  • Place, Dolphin Explorer
    ‪10 min walk‬
  • Place, Cabeza de Toro Beach
    ‪12 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(159 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds

Luxury Room, Garden View

8.6 out of 10
Excellent
(412 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

8.8 out of 10
Excellent
(77 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Garden View

9.0 out of 10
Wonderful
(46 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Pool Access

8.6 out of 10
Excellent
(223 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(66 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds

Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 1

Double Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Garden View

  • 527 sq ft
  • Sleeps 4

Room Luxury

  • 527 sq ft
  • Sleeps 1

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

8.2 out of 10
Very good
(24 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite Luxury

  • 1054 sq ft
  • Sleeps 6

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About the neighborhood

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Carol Downtown Mall and Downtown Punta Cana are also within 6 miles (10 km).

What's nearby

  • Bavaro Lagoon - 5 min walk - 0.3 miles
  • Dolphin Explorer - 10 min walk - 0.5 miles
  • Cabeza de Toro Beach - 12 min walk - 0.7 miles
  • Catalonia Caribe Golf Club - 19 min walk - 1.0 mile
  • Bavaro Beach - 30 min drive - 9.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Italian Restaurant - ‬19 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and a fitness center. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 8 buildings
  • 2 bars by the pool
  • 2 swim-up bars
  • Built in 2020
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 65-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 65-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 6, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property offers free self parking.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there is a restaurant on site.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a spa?

This property has a spa, which features aromatherapy, hydrotherapy, and mani/pedis.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3107 out of 6815 reviews
Rating 8 - Good. 1562 out of 6815 reviews
Rating 6 - Okay. 1132 out of 6815 reviews
Rating 4 - Poor. 496 out of 6815 reviews
Rating 2 - Terrible. 518 out of 6815 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Richard Wayne

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and nice staff.
Stayed 7 nights in Jan 2026

4/10 Poor

Maria A

Stayed 6 nights in Jan 2026

8/10 Good

Yana

Traveled with family
Liked: Cleanliness, property conditions & facilities
"The hotel has well-furnished rooms, making for a comfortable stay. However, unfortunately, the towels leave much to be desired: they're old and thin, and they only provide one per person, which is inconvenient. The staff is friendly and helpful, which is a plus. However, the kitchen can sometimes be problematic, especially at breakfast—we encountered flies on the food, which significantly spoils the overall experience. The hotel beach is good and fenced with nets, which adds to the safety. Overall, I give it 4 stars."
Stayed 7 nights in Jan 2026

10/10 Excellent

YOSELIN

Stayed 3 nights in Jan 2026

10/10 Excellent

Idalmis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Dec 2025

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness
The restaurants bad food and long wait the cleaning service always missing towels every day I had to call the front desk twice will never return
Stayed 4 nights in Jan 2026

10/10 Excellent

Inna

Stayed 7 nights in Jan 2026

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good food
Stayed 4 nights in Jan 2026

10/10 Excellent

Lisandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great resort. The food is good. The rooms are big and very clean. I definitely recommend it. My kids 15 and 17 had a great time.
Stayed 3 nights in Jan 2026

8/10 Good

joshua

Stayed 3 nights in Jan 2026

8/10 Good

Richard E.

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I don't think the concierge needs to lie about losing his job, if you don't attend the Non Time Share presentations. I was there to enjoy my birthday vacation, not to sit for 2 hours.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
The experience was very good!
Stayed 4 nights in Jan 2026

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall, the staff, housekeeping, and hotel facilities are okay and meet the basic expectations. Unfortunately, the food experience was disappointing. The buffet food lacked flavor and overall quality, and the taste was consistently poor. In the a la carte restaurants, the issue is not only the limited menu variety, but also that the flavors were below average and did not meet expectations. Improving food quality, seasoning, and menu variety would significantly enhance the guest experience.
Stayed 3 nights in Jan 2026

10/10 Excellent

Elied E

Traveled with partner
Liked: Amenities
They were very kind and the restaurant were the bestt
Stayed 4 nights in Jan 2026

2/10 Terrible

Ray

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Was here on a solo trip my book my room was not aware that it was two different sides. What I book was for the family side when I arrived to the all suite side I was scammed into pan $450 to upgrade to the adult side by being misled by misinformation, saying that there was no adult bars on a family side, and that there was no restaurants on the family side, which was not true because there are bars and restaurants on the family side. I mislaid and had to come out of pocket for $459 when I already paid for the family side. That is not OK I visit often and this by far was my worst experience at this resort I would suggest that you all let your staff know to be truthful when people are checking in because all the adult excitement was on the family side
Stayed 3 nights in Jan 2026

8/10 Good

Clara

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 3 nights in Jan 2026

10/10 Excellent

Sharifa, Phila

Stayed 3 nights in Dec 2025

10/10 Excellent

Yesenia

Stayed 1 night in Jan 2026

6/10 Okay

Denail

Traveled with partner
Liked: Cleanliness, property conditions & facilities
There were multiple times when staff were soliciting guests to attend a resort membership meeting that was borderline irritating.
Stayed 6 nights in Dec 2025

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort in general it’s good, just they upgraded me a better room for apologies about the late check in that I got from them, also the staff is very friendly, just lost from my room a pair of pants and sucks that couldn’t find in the room and when I asked guest services they didn’t respond and I lost it or someone took it from the bedroom so just careful with your belongings, also there is a bad experience about the club that work in the resort, the name of the company is: xpando members club, the company is very snaky while you want to enjoy your holidays days they are approaching you front of the buffet restaurant trying to convince you to go to have a breakfast with them in the next building “adults resort” and when you said yes they do anything to scam you with a membership that I found inconvenient for myself after they took the payment they make you to sign the contract and there is when you can realize that it’s scam style and you won’t get anything that they say in the beginning of the conversation, they wasted the whole day of your stay being nice and introduce you the whole team just to make you feel tired and very uncomfortable at the end. So just keep an eye on this company because the will tell you anything for you to sign and pay with a cancellation policy that it’s not refund it. The price for the membership is around 34000 usd and they try it to convince you with a discount around 20000 usd, anyways enjoy your stay without talking to those guys.
Room view
Stayed 9 nights in Dec 2025

6/10 Okay

Rafael

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is good ! Just old room, and bad is not comfortable!pool area is good but only have it cold jacuzzi , in winter season its so bad!
Stayed 4 nights in Jan 2026

10/10 Excellent

Janae

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
8/10 wish my room had wash cloths
Stayed 3 nights in Jan 2026

6/10 Okay

Yesenia

Stayed 3 nights in Jan 2026

8/10 Good

Florent David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a fun resort. The pool bars definitely make it more fun. But the facilities are just alright. The iron in our room was rusty and the towels look overly used
Stayed 5 nights in Jan 2026

2/10 Terrible

Ryan

Traveled with partner
My thousand dollar watch was stolen by the people who clean the rooms. Scammers everywhere. They give you a price and charge your card more than what was agreed.
Stayed 7 nights in Jan 2026