Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
4.5-star beachfront property near Bavaro Beach

Choose dates to view prices

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

3 outdoor pools, open 8:00 AM to 6:30 PM, pool umbrellas, sun loungers
Creator video - submitted by Luxury Richland
Miscellaneous
Exterior
Private beach, white sand, sun loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Pet friendly

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪11 min walk‬
  • Place, Dolphin Explorer
    ‪19 min walk‬
  • Place, Cabeza de Toro Beach
    ‪3 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

Luxury Room, Garden View

8.4 out of 10
Very good
(163 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.6 out of 10
Excellent
(417 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.0 out of 10
Very good
(55 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(81 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

8.8 out of 10
Excellent
(48 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Luxury Room, Garden View

  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free WiFi

Luxury Room, Pool Access

8.6 out of 10
Excellent
(224 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.2 out of 10
Very good
(22 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.6 out of 10
Good
(32 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(68 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

9.0 out of 10
Wonderful
(4 reviews)
  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

Superior Room, Jetted Tub, Sea View

  • Sea view
  • 980 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free WiFi

Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Garden View

  • Garden view
  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Room Luxury

  • 527 sq ft
  • Sleeps 1
  • Free WiFi

Double Room Luxury With private pool

  • 527 sq ft
  • Sleeps 2
  • Free WiFi

Triple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury with Pool View

  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Room Luxury

  • 527 sq ft
  • Sleeps 3
  • Free WiFi

Quadruple Room Luxury With private pool

  • 527 sq ft
  • Sleeps 4
  • Free WiFi

Triple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 3
  • Free WiFi

Double Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 2
  • Free WiFi

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5
  • Free WiFi

Quadruple Suite Master with Pool View

  • 1054 sq ft
  • Sleeps 4
  • Free WiFi

Family Suite -5 guests- Master with Pool View

  • 1054 sq ft
  • Sleeps 5
  • Free WiFi

Luxury Suite

9.6 out of 10
Exceptional
(57 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.2 out of 10
Wonderful
(13 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.8 out of 10
Excellent
(18 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

8.6 out of 10
Excellent
(10 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

9.4 out of 10
Exceptional
(23 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Luxury Suite

7.6 out of 10
Good
(14 reviews)
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1055 sq ft
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Premium Suite

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free WiFi

Suite Luxury

  • 1054 sq ft
  • Sleeps 6
  • Free WiFi

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About the neighborhood

Punta Cana

Beachside getaway.Stay at this Punta Cana property and you'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach. Carol Downtown Mall and Downtown Punta Cana are also within 6 miles (10 km).

What's nearby

  • Bavaro Lagoon - 11 min walk - 0.6 miles
  • Dolphin Explorer - 19 min walk - 1.0 mile
  • Catalonia Caribe Golf Club - 3 min drive - 0.9 miles
  • Cabeza de Toro Beach - 3 min drive - 0.8 miles
  • Bavaro Beach - 22 min drive - 10.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Windows Restaurant - ‬4 min drive
  • ‪The Cut - ‬12 min walk
  • ‪The Win - ‬1 min walk
  • ‪Catalonia Bavaro Lobby Bar - ‬5 min drive
  • ‪Brasería Steak House - ‬2 min walk

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5-star beachfront property near Bavaro Beach
Serenade Punta Cana Beach & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Serenade Punta Cana Beach & Spa Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 5 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 603 guestrooms or units
  • 3 levels
  • 7 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 5 bars or lounges
  • Built in 2020
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Serenade Punta Cana Beach & Spa Resort - All Inclusive offers 603 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to balconies. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Pool toys
  • Travel crib
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Elevator
  • Hand-held showerhead
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: DOP 6000 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay, and Apple Pay. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the airport?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 10.1 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on May 20, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Punta Cana Beach & Spa Resort - All Inclusive.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free breakfast?

Serenade Punta Cana Beach & Spa Resort - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

This property offers free self parking.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Serenade Punta Cana Beach & Spa Resort - All Inclusive features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a restaurant?

Yes, there are 7 restaurants on site.

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a spa?

This property has a spa, which features mani/pedis, aromatherapy, and beach massages.

How close is Serenade Punta Cana Beach & Spa Resort - All Inclusive to downtown Punta Cana?

Serenade Punta Cana Beach & Spa Resort - All Inclusive is 6.3 mi away from Punta Cana.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3102 out of 6806 reviews
Rating 8 - Good. 1553 out of 6806 reviews
Rating 6 - Okay. 1139 out of 6806 reviews
Rating 4 - Poor. 494 out of 6806 reviews
Rating 2 - Terrible. 518 out of 6806 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property was great. Enjoyed it. However the buffet restaurant the food was cold. To catch the food hot, you must arrived once it opens, if you arrive around 9am, it’s cold. Omelette are great cause it’s cooked in front of you. À la cart. Restaurants are good. Overall, the property 4 stars. For the value.
Stayed 5 nights in Apr 2026

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Omg where do I start from the time I walked in the hospitality was almost Nicole met us at the door with drinks the check in was great also it was super busy we went to dinner the first night and I must say the food was so good everything was hot and fresh our room was clean and are mini fridge was stock with everything we needed they did come around everyday to stock are mini bar they cleaned are rein everyday also they had so much do to they start at 10am at the pool with entertainment they have something going on all day we did a silent party and that was so fun I will be back next month for a week I had so much fun
Our bed
Drinks kept coming
Our view from are room
Stayed 4 nights in Feb 2026

6/10 Okay

Khadijah

Stayed 3 nights in Feb 2026

10/10 Excellent

Jessica

Stayed 4 nights in Feb 2026

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was perfect, but the hotel, to be partially new, needs some essential things. The wifi is bad, the rooms lack essential utensils and communicating with resection is a little difficult
Stayed 2 nights in Feb 2026

8/10 Good

Calandra Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic! Food was great! Staff was very friendly. No wash cloths for the rooms.
Stayed 4 nights in Feb 2026

8/10 Good

Sabrina Leane

Stayed 4 nights in Feb 2026

10/10 Excellent

Arham

Stayed 6 nights in Jan 2026

4/10 Poor

Julie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was okay. Room had so many mosquitoes and just wasn’t worth the money.
Stayed 1 night in Feb 2026

10/10 Excellent

Didier

Yes
Stayed 4 nights in Feb 2026

10/10 Excellent

eddy

Liked: Cleanliness, staff & service
Ssbe
Stayed 3 nights in Feb 2026

10/10 Excellent

Dara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had an amazing time !
Stayed 3 nights in Feb 2026

4/10 Poor

Rose-Marie

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is at best a 2-3 star regarding food. They service food that has mold on it, there's not many options. The sports bar and the food truck take forever to get food and it's very good. The fries are good at the food truck if you get them fresh. The burgers are cooked all the way thru. The pools, they were good, good water area for kids. The staff, rude, non responsive and only care about tips. The room, nice visually, but there is mold on the vents, the bathroom and shower taps are rusted. The exterior needs to be cleaned. Entertainment, zero entertainment at the pools and not much at night. People just hang out in lobby. Would I ever return to this hotel, no, not unless they stepped up their food quality and options.
Had to put this in front of our door because people were coming into our room
Stayed 7 nights in Feb 2026

10/10 Excellent

Kamille

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was clean staff was friendly
Stayed 3 nights in Feb 2026

10/10 Excellent

Natalia Andreia Veloso

Stayed 7 nights in Feb 2026

4/10 Poor

Arial Mykalia

Traveled with partner
Our room was not ready for check-in at 3pm. We had a waitress that was super rude and gave me dirty looks because I did not want to drink water out of a cup with a dead bug in it. The food was not good at all.. we would not stay at this property again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Kenya Giselle

Stayed 1 night in Feb 2026

6/10 Okay

margaret

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The food was terrible, even in the specialty restaurants. Housekeeping cleaned the room and didn't leave clean towels. My friend fell down the stairs and went to the hospital. No one from the hotel inquired to how she was the next day. Also, we need bandages for her and the clinic had only 2 Band-Aids! I asked at the front desk and they couldn't help either. The all-inclusive liquor was terrible. The people on the beach constantly interrupting to sell us something, and the talking very loudly and screaming and laughing. NOT RELAXING! I will not recommend this resort.
Stayed 4 nights in Feb 2026

4/10 Poor

Ebony

Traveled with partner
Disliked: Amenities, property conditions & facilities
Do not book if you want good food. Everyone I spoke with at the hotel said the food was HORRIBLE. We paid for the preferred room and ended up dealing with a Jacuzzi that would not cut off. There was water in our room and all the way to the bathroom from maintenance running with buckets of water to the shower. They left the room at 2am to tell us they would be back in the morning. We left and went to Hard Rock. Had a wonderful time there with great food, room and people. We returned to our room 2 days later for the jacuzzi to still not be fixed.
Stayed 6 nights in Feb 2026

10/10 Excellent

JAMES

Stayed 2 nights in Feb 2026

4/10 Poor

Anjalise

Traveled with family
Liked: Cleanliness
The pool did not have enough chairs every day. We had to wait for people to leave to then take their chairs and no staff ever helped to bring out more chairs if needed. Pool staff never came by to get drink orders. Some lunch areas wouldn’t let you order French fries for our toddler. You were told you had to sit inside one day then the next you had to sit out side just to order French fries. Beach had no service.
Stayed 6 nights in Dec 2025

4/10 Poor

Jerry, Lebanon

Traveled with family
Liked: Cleanliness
We paid for VIP/Preferred. Check in was horrible. No info given about what we get extra and where things were and room was incorrect. Upgraded mini bar was 2 extra small beers. Even with preferred the alcohol selection isn’t premium. You have to pay cash for those. Tito’s wasn’t even available without paying. Premium vodka was Stolli’s.
Stayed 7 nights in Feb 2026

8/10 Good

Zeelena B

Traveled with group
Liked: Cleanliness, property conditions & facilities
Staff is what made my entire trip a great time!! 4/5 stars because you have to have an acquired taste for resort food, in order to enjoy the buffet and restaurant options. The Cut Steak House - was the best place for grilled meat. They don't have many options for people who are allergic to nuts & sesame. 1/6 days was great at the buffett. Other days were okay but not many good options. Reserve the restaurants on the app 24 hours before or you will eat at the buffet. The room was good overall, a little weathered down and close to dingy towels. The housemaids/men were very loud near our door early morning, we couldn’t sleep in. Be prepared to fight for a lawn chair at the pool & beach. By 8am every chair was taken. It wasn’t busy at the resort until the end of my trip but still not enough chairs for everyone to enjoy the pools/beach. Beach was amazing & clean crystal clear water. If it wasn’t for Pedro at the buffet. I would have given a 4/5 stars. Bring a speaker to the beach!!! The resort itself is very beautiful, live with events, and extra special offers for upgrades. Support the vendors at the beach selling goods, they were wonderful as well. Tony for cigars, Wilson for Jewelry, and Wilkson for fun excursions.
Stayed 6 nights in Feb 2026

10/10 Excellent

Jose Miguel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything is perfect the people, food amenities everything very good
Stayed 4 nights in Feb 2026

10/10 Excellent

fabriana, Brantford

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, room was spacious and clean
Stayed 4 nights in Feb 2026