Holiday Inn Express New York - Manhattan West Side

3-star property
West 48th Street, New York, NY 1-855-201-7819
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3.8 out of 5
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See all 12 Travelocity Reviews

"Anesha greeted us at the front desk, she was a pillar of grace as there were about 50 people waiting to get on a tour bus, anything we needed Anesha w ... " More

By a verified traveler on Tue 06 Mar 2018

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Hotel Description

Holiday Inn Express New York - Manhattan West Side puts you in the heart of New York, within a 20-minute stroll of popular places like Broadway and Times Square. Highlights at this hotel include free buffet breakfast, a 24-hour fitness center, and a 24-hour business center.

You can enjoy flat-screen TVs with cable channels, and all 177 rooms feature free WiFi, free wired Internet, and coffee/tea makers. Nice touches to enhance your stay include free toiletries and pillowtop beds. Refrigerators, free newspapers, and free local calls are also available.

This business-friendly hotel offers free WiFi in public areas, express check-in, and express check-out. Plus you'll find a grocery/convenience store, dry cleaning/laundry services, and multilingual staff.

Within a 20-minute walk of this 3-star Hell's Kitchen hotel, attractions include Ed Sullivan Theater and Radio City Music Hall.

Holiday Inn Express New York - Manhattan West Side ratings based on 12 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Nice and Quiet

Anesha greeted us at the front desk, she was a pillar of grace as there were about 50 people waiting to get on a tour bus, anything we needed Anesha was on it. This hotel needs more Customer Service Agents like her. Our room was a little small, but we were only there to sleep in between the jaunts of sight seeing. Subway wasn't far and it only took us a nice 10 minute to get to Time Square. Definitely money well spent.

Posted by , from Rancho Cordova, CA on Mar 6, 2018

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Comment from Hotel Management

Mar 8, 2018 by Susana McCoon Assistant General Manager

Wow !!! We thank you so much for the very detailed review. We appreciate, and take all of our guest's feedback extremely seriously, but we consider ourselves especially fortunate to be reviewed by an obviously seasoned traveler. On behalf of my entire team, we look forward to serving your future travel needs!

4 out of 5

Not to pricey, walking distance to Time Square

Good experience, very nice and friendly staff, and great breakfast too! The only inconvenience is the elevator wait time, which has been reported many times. If you are thinking about money, you can wait for the elevator! :)

Posted by , from MIA on Jul 2, 2017

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Comment from Hotel Management

Jul 5, 2017 by Susana McCoon Assistant General Manager

Thank you for your 5 star review! We are so thrilled that enjoyed your NYC visit and that our beautiful & amazing city made your visit a splendid one! We hope we have another occasion to welcome you back in the future!

4 out of 5

Intrepid visit

Within walking distance to lots places. The breakfast area is a bit small for the amount of guests and sink top lacks space for your toiletries. Over all it was a nice place to stay.

Posted by on Jun 25, 2017

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Comment from Hotel Management

Jun 28, 2017 by Susana McCoon Assistant General Manager

Dear Tiffany, Thank you for the great review! We are really happy to hear that you found our hotel to be in a convenient location and that your stay was to your expectations! We hope to welcome you again upon your next visit to the "Big Apple"!

3 out of 5

needs some things badly

hotel was in a good place to visit Manhatten really needed a microwave i mean badly needed also they need to sell stamps rooms are terribly small but ok my biggest beef was their coffee cups were paper and too hot to handle overall a good place to stay

Posted by , from tn on Sep 13, 2016

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Comment from Hotel Management

Sep 14, 2016 by Susana McCoon Assistant General Manager

Thank you so much for sharing your feedback with us! We are glad that you enjoyed our hotel and that our team was very quick & efficient ! We hope that our amazing location and adventurous city leaves you wanting to return to experience another magnificent stay experience!

5 out of 5

this should be a 6 star hotel

Cons: the egg cold be a litter warmer and a microwave at the breakfast area
Location: great location and a very clean area we love it (no noise)
front desk was great the breakfast was good (egg,bacon,milk,and more ) the room was very very clean , I will be back at this great hotel (05/01/16)

Posted by , from Orlando FL on May 3, 2016

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Comment from Hotel Management

May 5, 2016 by Susana McCoon Assistant General Manager

Thank you for sharing your review about your stay. We are grateful that you found our hotel welcoming for your family. We are also pleased that your overall stay was to your satisfaction and apologize that our rooms felt smaller than what you had expected. We are delighted that your breakfast and service experience was to your expectations! We would love to welcome you back to an upgraded room upon your next visit to " The Big Apple"!

4 out of 5

Tiny rooms but clean

The rooms were tiny tiny. There were four of us and we had to put the chair out in the hallway so that we could put the luggage down. It was our first time to nyc so that may be standard and we just don't know that. The staff was great. The breakfast was great for getting the day started, very convenient. The location was good, about a ten minute walk to Times Square. .

Posted by on May 3, 2016

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Comment from Hotel Management

May 8, 2016 by Susana McCoon Assistant General Manager

Thank you for taking the time to share with us your experience while staying with us! I am very glad to know that you enjoyed your overall stay. We pride ourselves in providing excellent service and we appreciate that you were able to enjoy the comfort of our rooms and location of the hotel. I welcome the opportunity to be of service in the near future and I look forward to becoming you hotel of choice when visiting New York City!

5 out of 5

Christmas vacation 2015

We loved everything about the holiday in express! It's very clean and staff was top notch! Took care of all of our needs! Our clerk, Josie, was a gem for helping us get settled and finding our way around the city! The rooms are a bit small but we didn't stay inside for long...way too much to do and see! I will definitely stay here again and would tell anyone else to stay as well! The location is perfect, allowing close proximity to tons of sightseeing options but allowing quiet time after everyone has finished for the day and in need of sleep time.

Posted by , from Arkansas on Dec 27, 2015

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Comment from Hotel Management

Jan 10, 2016 by Susana McCoon Assistant General Manager

Dear Mathis Fam, Thank you for taking the time to share your stay experience with such positive feedback! I have shared your comments our staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town!

5 out of 5

In NYC to see opening night of "Amazing Grace"

Pros: Breakfast, great staff, room cleanliness. Only a block and a half from our son's apartment.
Cons: Need microwaves in rooms. We had a fridge, but had to go to the lobby to heat up leftovers.
Location: Within walking distance of Time Square, only 2 blocks from Lobster Boat, Casa Agave had great Mexican food at a great price.
Amazing Grace was fantastic at the Nederlander Theatre, had friends who went on the Lobster Boat 2 blocks away from hotel, 9-11 memorial was heart-moving as it will always be. The Freedom Tower Observatory was truly amazing. Our daughter-in -law had picked up tickets and appointment times in advance for the memorial and observatory, so we were able to move ahead of those who were waiting in line. Restaurants in this area are a little pricey, but the food was fresh and excellent. It is always good to have a son and daughter-in-law, or a friend or relative who knows their way around NYC, so you don't have to find your way around by yourself. We love NYC and enjoy the times we spend there, but this country boy could never live there.

Posted by , from South Carolina on Jul 21, 2015

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2 out of 5

I was misled.

If I wanted to stay in a Holiday Inn Express, I would have gone directly to their website and booked a room.  Travelocity's "Secret Pick" was not the bargain that it professed.  The price I paid was not a discounted price and I was very disappointed.  The Holiday Inn staff was perfect in every way, but the accommodations were pitifully small for 4 women sharing a room.  The room had NO closet and NO drawer space.  Suitcases were on the window ledge, shoved between the bed and walls, and in the bathroom.  Movement throughout the room had to be strategically planned and if someone was sitting in the one chair, all other movement was prohibited, as the chair blocked all paths.  Aside from that, the hotel was a half mile away from the closest subway and across the street from a Salvation Army shelter home.  I tried to remain non-judgemental about this, but one night there was a major fight outside, complete with police presence.  Oy....vay...

Posted by on Jan 24, 2014

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1 out of 5

Worst stay ever!

We arrived to find that the hotel is located directly across the street from a Salvation Army, where a dozen or so homeless men were milling about at all times. We booked a room with 2 double beds, for my husband and myself, and our 2 teenagers. We were given a tiny room (which I expected in Manhatten) with one king size bed, and a twin size fold-out couch. When I called the front desk, they would not switch the room, and even tried to get me to believe it was a better room than the one we reserved, because we had a king size bed. I went to the front desk personally and was given the EXACT same speech, practically word-for-word, which leads me to believe they do this all the time. We had to sleep 3 grown people in a bed! The next morning, they served a horrible breakfast in the tiny front room, which was so crowded you could not even get near the food. Once we finally got something to eat, we had to go outside in the 90 degree heat and sit by the street. They treat their guests like cattle. DO NOT STAY HERE!!

Posted by , from Boston MA on Oct 7, 2013

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About the Holiday Inn Express New York - Manhattan West Side

Location 538 West 48th Street, New York, NY 10036

Property Features

Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Free breakfast is served. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side. This 3-star New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Offsite parking discounted rates available

Transport

  • Airport: New York, NY (LGA-LaGuardia) (16.5 km / 10.3 mi)
  • Train station: New York Penn Station (2.4 km / 1.5 mi)
  • Metro station: 50 St. Station (1 km / 0.6 mi)

Room Amenities

Holiday Inn Express New York - Manhattan West Side offers 177 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Manhattan Side
  • Holiday Inn Express Manhattan Side Hotel
  • Holiday Inn Express Manhattan Side Hotel New York West
  • Holiday Inn Express New York Manhattan West
  • Holiday Inn Express New York Manhattan West Side
  • New York Manhattan West Side