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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property
Hotel near Manhattan Cruise Terminal in New York

Choose dates to view prices

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Free daily buffet breakfast
Exterior
Standard Room, 2 Double Beds, City View | Pillowtop beds, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services
  • Laundry

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Intrepid Sea, Air and Space Museum
    ‪5 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(70 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(40 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(27 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.4 out of 10
Very good
(62 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(76 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

New York

City center stay.Within a 15-minute walk of this Manhattan hotel, you'll find Manhattan Cruise Terminal and Times Square. Also, Broadway is within half a mile (1 km) and Rockefeller Center is within 2 miles (3 km).

What's nearby

  • Intrepid Sea, Air and Space Museum - 5 min walk - 0.3 miles
  • Jacob K. Javits Convention Center - 11 min walk - 0.6 miles
  • Broadway - 11 min walk - 0.6 miles
  • Times Square - 13 min walk - 0.7 miles
  • Rockefeller Center - 14 min walk - 0.8 miles

Getting around

  • New York W 32nd St. Station - 3 min drive
  • 50 St. Station (8th Av.) - 10 min walk
  • LaGuardia Airport (LGA) - 43 min drive

Restaurants

  • ‪Valla Table - ‬4 min walk
  • ‪Hardware Bar - ‬2 min walk
  • ‪DBL Dive Bar Lounge - ‬3 min walk
  • ‪Kochi - ‬4 min walk
  • ‪The Landmark Tavern - ‬3 min walk

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel near Manhattan Cruise Terminal in New York
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is available daily. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

  • 177 guestrooms or units
  • 11 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

Exterior
Sheraton New York Times Square Hotel
Manhattan
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym
3.7 out of 5, Good, 7,822 reviews
$186 nightly
The price is $217
May 25 - May 26
Total with taxes and fees
Sheraton New York Times Square Hotel

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.8 miles (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, and mobile payments. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Frequently asked questions

How close is Holiday Inn Express New York - Manhattan West Side by IHG to the airport?

Holiday Inn Express New York - Manhattan West Side by IHG is 11 mi (43-min drive) away from the LaGuardia Airport (LGA) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express New York - Manhattan West Side by IHG?

As of May 5, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express New York - Manhattan West Side by IHG on May 10, 2026 start from $155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express New York - Manhattan West Side by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express New York - Manhattan West Side by IHG.

Does Holiday Inn Express New York - Manhattan West Side by IHG offer free breakfast?

Holiday Inn Express New York - Manhattan West Side by IHG offers free buffet breakfast every day from 7:00 AM to 9:00 AM.

Is there a casino at Holiday Inn Express New York - Manhattan West Side by IHG?

No, there is no casino at this hotel, but Resorts World Casino (23-min drive) is nearby.

What time is check-in at Holiday Inn Express New York - Manhattan West Side by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Express New York - Manhattan West Side by IHG?

Free parking is not available at this hotel.

Does Holiday Inn Express New York - Manhattan West Side by IHG have a pool?

Holiday Inn Express New York - Manhattan West Side by IHG does not have a pool.

Does Holiday Inn Express New York - Manhattan West Side by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express New York - Manhattan West Side by IHG to downtown New York?

Holiday Inn Express New York - Manhattan West Side by IHG is 3.6 mi away from New York.

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1001 out of 2400 reviews
Rating 8 - Good. 696 out of 2400 reviews
Rating 6 - Okay. 393 out of 2400 reviews
Rating 4 - Poor. 161 out of 2400 reviews
Rating 2 - Terrible. 149 out of 2400 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shruti

Stayed 6 nights in Mar 2026

6/10 Okay

Ronald

Stayed 1 night in Feb 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Jan 2026

8/10 Good

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Room was great and the staff always there to help only problem I would say was the elevator was slow at times due to one being out of service forbmosy of the time
Stayed 14 nights in Jan 2026

8/10 Good

Mario

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room and pleasant staff
Stayed 3 nights in Jan 2026

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was not working properly, and I was forced to walk up to the 11th floor using the stairs. The breakfast was disgusting, and the overall service at the hotel was extremely poor. There was ongoing construction outside, which was not disclosed in advance. To make matters worse, when we arrived at night, one of the workers asked us for our room key in order to open the door, leaving us standing outside in the cold. This situation felt unprofessional and unsafe. This was a very disappointing experience, and I would not stay at this hotel again.
Stayed 3 nights in Jan 2026

6/10 Okay

Ralph

Traveled with family
Liked: Cleanliness
Room was good, buy the breakfast seemed to be chaos.
Stayed 1 night in Jan 2026

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast, maybe add vegetables. Otherwise all good
Stayed 4 nights in Jan 2026

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay close to it all!
Stayed 5 nights in Dec 2025

6/10 Okay

Gabriel

Stayed 3 nights in Jan 2026

4/10 Poor

Sylvia Marie, Lincolnton

Liked: Cleanliness
Disliked: Amenities
I chose this hotel because it was tied to a great airfare pkg. The room was clean, the staff I encountered was friendly but the negative reviews regarding noise, elevators, breakfast, and the windows I read prior to my visit were accurate. First off, I stayed on the 8th floor and the windows were absolutely filthy - bummer because the view was great. I know it's challenging keeping them clean but these haven't been cleaned in ages. Noise - the room doors are like paper with a big floor gap so you hear everything happening in the hallway. Elevators - there are 2 banks but only one works - barely. I stayed 4 days and not once did I have a wait less than 10-15 mins - each time the door opened it was full. I even just walked down the 8 flights because I had to be somewhere. Not fun. Breakfast. Honestly, the food options were decent and the amount seemed to try and keep up but the amount of guests vs the size of the dining space is not OK. Packed like sardines and people acting like this would be the only meal they were having all day - families taking PLATES and PLATES overflowing with bacon and sausage at one time. Not cool. Again, never had a chance to eat down there due to lack of room - even at 7am. Ate once in my room. If you're on a budget ok or like me, a former NYer who was just in town for a quick visit, but you may want to rethink if you want a better experience closer to things. This place is way over almost to 11th Avenue so it's about 10-15 min walk to the subway.
Stayed 4 nights in Jan 2026

8/10 Good

Carter

Stayed 3 nights in Jan 2026

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in was simple.. room was clean and comfortable
Stayed 1 night in Jan 2026

2/10 Terrible

Marisol

Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE STAY - do NOT stay here ! Hotel room was dirty - elevators stopped working multiple times - myself and a family member got stuck inside elevators at different times - overheard multiple guests complaining that they got stuck as well. Unprofessional staff members and lack of management staff. Breakfast was awful and there isn’t sufficient seating- very chaotic. Worst hotel stay ever !!
Stayed 3 nights in Jan 2026

8/10 Good

ingrid

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Centric area, easy to get around. Clean and good breakfast options. Did not give it a better review because the heater was not working well and it was very cold at times.
Stayed 3 nights in Jan 2026

10/10 Excellent

Lorran

Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and informative. The only down side was the dining area for breakfast was very crowded. Food choice was just average. Hotel was within walking distance to a lot of tourist sights.
Stayed 2 nights in Oct 2025

8/10 Good

Abraham D De La, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice. Just the breakfast not the best and not variety
Stayed 3 nights in Jan 2026

10/10 Excellent

Oscar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Good location
Stayed 1 night in Nov 2025

2/10 Terrible

Lissette

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room small, couldn’t get additional towels, got stuck in the elevator
Stayed 3 nights in Jan 2026

8/10 Good

Rushia

Stayed 1 night in Jan 2026

10/10 Excellent

Serena

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, room was cleaned by housekeeping daily, only complaint is that for the price you pay to stay here it is the smallest hotel room I’ve ever stayed in
Stayed 5 nights in Dec 2025

10/10 Excellent

Nelson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast excellent, Coffee excellent, A/C excellent, Staff excellent, Water Pressure Excellent Convenient access to Public Transportation and entry and Exit of Manhattan
Stayed 2 nights in Jan 2026

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities
Room was very small and had a funny smell but besides that it was clean, friendly staff and great location
Stayed 1 night in Jan 2026

8/10 Good

Cristina

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Cinnamon Rolls are great!
Stayed 4 nights in Jan 2026