Find Over 108 El Rollo Acapulco Hotels

Amazing Hotel!!! Me and my husband just went to Acapulco, my husband was born in a small town in Guerrero about 45 minutes from hotel. The hotel is great, the employees are awesome! They go over and beyond to please you. Rooms are very clean and adorable. We had a private small pool just for us, which was amazing! The only down side is, shops and restaurants are not very close. We took taxis all through our visit there, it can get very pricey! It was hot and humid, but rooms have AC which helped a lot. They have a private beach called La Concha, I loved it. They have to salt water pools, with fishes and crabs in there. We snorkeled and they have a great variety of drinks! The hotel has spa, gym, restaurant and a business center. The only reason i am giving 4 starts is because, they charge $15 dollars per day for Wi-Fi and they automatically charge $20 dollars per day for services even if you don't request anything. Other than that I loved it, and highly recommend it!

So the hotel itself when we got into the room was very clean, the view is amazing. Also the fact that it is right on the beach is also a huge plus. a HUGE plus was the front staff was VERY knowledgeable about things going on in town and we had some questions about bus tickets and they were able to send us exactly where we needed to be. That said, there were some things that I think should be worked on. 1) My room had a small leak from one of the 2 sinks in the bathroom. They knew about it because before we even saw it a repair person came to our room to fix it, but was unable to so one of our sinks had only hot water. I feel that known issues should be addressed before a guest is sent to the room. 2) Room service- one of the meals (we had 3 room service meals) it did take the a while to retrieve the table after we called. Also one dish I ordered 3 times, and the plate had 3 different variations of sides with the main dish, so I would like to see more consistency. With that said, each variation was delicious, and the food was very well prepared with nice presentation. 3) The room was with our children, and while the shower and toilet had their own doors, the main part of the bathroom was separated by the rest of the room by a mirror with a decorative border that was not solid so you could see through to where people dressed/undressed and probably isn't suitable for a family or people who you aren't comfortable seeing you dress/undress.