2/10 Terrible
Allison
Mar 5, 2024
Disliked: Staff & service, amenities, property conditions & facilities
I’ve stayed here multiple times. This time was different. From the moment I arrived the staff were rude, not friendly or helpful. Zero customer service, in fact confrontational. I arrived an hour before check in and was told nothing was available. So I left my bags and went to get a bite to eat. The front desk staff had me sign paperwork to check in so when I came back everything would be ready. I had pre paid online and was required to leave a deposit like normal. Then there was a clause about a new destination fee. Almost 8$ a day. The staff were very confrontational. When I asked what is it for as I have never paid this before. After back and forth with Expedia they said I had no choice but to pay. After I returned from eating over an hour and a half past the check in time they said rooms were still not available although other guests were going to their rooms and I didn’t see any housekeepers around. Once I finally got my room it was dirty. Stain on sheets. Dirty shower curtain and the floor was very dirty. Also no hot water in shower or sink and very low water pressure. Would not stay again.
Allison
Stayed 5 nights in Feb 2024