For the first time, I'm a bit unsure where to start with my review. Jay, the manager is super nice and responsive. He always got us what we needed and are appreciative. The location on the Strand is fantastic. However, all of that said, the building is really a work in progress. There are very few rooms with an actual view. There isn't anyone actually workign the front desk. And there are construction materials and "stuff" packing some of the halls. None of that was really an issue for us. Just different. Something another reviewer has made clear, these really are all rooms that sleep two people. We had four of us, and they brought in two foam mattresses that we put on the floor in the family room. Is it ideal for most? No. For our teenage daughters, it worked just fine. The TV has netflix etc. which worked fine. But, the building is simply a very old, oddly laid out building. Some would call it strange and not enjoyable. Others would look at it and think it's full of funky character. I'm torn. Perhaps a bit of both.