The listing promised a game room, hammocks, and a soaking tub. When we got there, the game room was locked and the property manager said it wasn't accessible because of storm damage. I said we'd only booked it for the game room, and they said "oh our mistake, here's the code." When we went in, it was covered in mildew and the games were warped from obvious storm damage. There were no hammocks, and the soaking tub was full of leaves and a sanitary napkin wrapper.
Oh and there were no batteries in any of the smoke detectors. When I told them about that, they said they'd fix it immediately. They never did.
There's a dozen other small details that make the property uncomfortable - the flood lights are pointed directly in the bedroom (no curtains); there's no dish rack or towels to dry dishes; the outlets are shaky and lights turn off at random.
It's been four weeks, and while they promised a 30% discount on the nights we stayed, there's been no sign of the refund. Just a request for my bank account details.
VRBO says they can't issue a refund. The property management company says they can't issue a refund. The property photos still show the hammocks, game room and soaking tub. If you see "CoHaus Collective," avoid them.