Wow, if I could give this resort a negative rating I would! We were to go for a weekend stay to celebrate my husband’s birthday. Early Monday morning we received the call no one wants, his father died unexpectedly. We immediately made plans to travel to MN where his parents live. I reached out to the resort to let them know what happened (yes I told them of the unexpected death in our family), I inquired on changing the dates of our stay. Their response was that “no other dates were available”, we were given the option to have a family member or friend go in our place or relisting the cottage in the hope someone would book and we could possibly get a refund. Otherwise, “there was nothing they could do”. There was no compromise and just really made an already difficult situation (coping with the sudden loss of my father in law) so much more of a headache by their lack of compassion, uncaring and rude nature. We were able to find some friends who were able to go to the cottage in our place. I called the resort to inform them, they said they had to get manager approval and would call me right back. Well 4 hours later and no response, I called back and was told “there was nothing they could do and my request was denied” they promptly hung up the phone on me when I asked to speak with the manager. I was flabbergasted, where is the compassion and understanding? How can someone be soo rude? I have since filed a claim with the BBB. Absolutely poor management & rude staff!!!