2/10 Terrible
Craig H.
19 sept. 2023
No le gustó: Limpieza
Over booked
I booked this condo a year in advance for my family. I called and texted to confirm my reservation before I arrived with no response. My son arrived at check in time to learn that the condo was rented and occupied. My wife and I was packed and ready to go when I received the call here was no availability. They did pay for a hotel for my son for one night. We had to cancel our trip and unpack. They refunded my money but not the VRBO fee or credit card fee. They offered to refund the money and rebook the reservation free on another date. I have responded that we would come next year but I did not get a response on either the reservation or money due. I have waited patiently for a response. The experience was very disappointing for my family. They expressed good intentions but have not followed through with anything. I would be very careful to book this condo not knowing if will be booked when you arrive.
Craig H.
Se hospedó 3 noches en julio de 2023