2/10 Terrible
Mikki B.
5 ene. 2024
No le gustó: Limpieza
The House Was Not Clean When We Arrived
Our family arrived at 6:30 PM to the property. Our family unloaded our belongings into the house. We found two kitchen trash cans were full, the bathrooms had wet towels hanging on the shower head, towel hooks and racks. The beds were not made. We messaged the number listed on the reservation confirmation email at 6:45 PM. There was no answer. We called the number that was listed at the house several times. It was difficulty to get through due to the spotty cell service. My husband, 9 year old and 12 year old waited in the home usure if we will stay here. Because it was late and we had our kids we started to look for other places to stay but difficult because we had our dog with us too. My husband found a place to stay down the street so we packed our belongings and drove there to only find out they did not leave the key for us. From 7:30 to 8 pm we were unsure where we would stay. Mendocino had very spotty cell service so it wasn't until after 8 pm that we received a text from this location that the cleaner got sick. Cleaners were sent to the house and we received a text at 9 pm that house is ready followed by a message saying "A bottle of wine receive your forgiveness". At that moment we did not forgive. We arrived and the cleaners were at the property cleaning. We did not get into the house until 9:30 PM.
Events that frustrated us were it was late in the day, we had our kids and dog with us, unreliable cell service and dark roads to the house. We will not stay here again
Mikki B.
Se hospedó 2 noches en diciembre de 2023