2/10 Terrible
Jun
Traveled with partner
Dec 3, 2025
Disliked: Cleanliness
TL;DR:
Terrible stay during our Thanksgiving trip. Dirty bedsheets in both rooms 504 and 507, plus a roach in 504. We had to leave close to midnight for a clean hotel. The manager on duty refused any compensation, then ghosted us during my second call. We eventually had to get Expedia involved to secure a partial refund.
Full Story:
We stayed at this hotel for our Thanksgiving trip, and the experience was awful. In room 504, even after staff changed the sheets 2–3 times, there were still long hairs in the bedsheets. The other night, we saw a roach running in the bathroom that quickly escaped under the sink. The front desk moved us to room 507, but that room also had hairs on the bedsheets. Close to midnight, we had no choice but to leave and find a clean hotel.
What made it worse was the manager’s response. When I contacted the manager, William, he refused to offer any compensation for the nights we had already stayed and even said something like, “We don’t know if what you saw was a roach. There’s nothing I can do.” When I called a second time to discuss the issue further, he ghosted us—put me on hold for 15 minutes and never came back. I hung up and asked my husband to call; he picked up immediately.
In the end, I had to ask Expedia for help (luckily I booked through them), and they finally got the hotel to partially refund one of the two nights. Overall, the hygiene, service, and management were terrible and ruined our holiday.
Jun
Stayed 3 nights in Nov 2025