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Ramada Tropics Resort & Conf Center by Wyndham Des Moines

3.0 star property
Family-friendly stay near Iowa Gold Star Military Museum

Choose dates to view prices

Photo gallery for Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Swim and play in the central pool surrounded by a palm tree and a ship-themed play structure with slides.
Relax in the inviting lobby, featuring a circular seating area and a comfortable leather couch.
Enjoy a communal dining experience with tables set for guests, a fireplace, and natural light pouring in through the large window.
Relax with a drink at the Captain Morgan bar, featuring a flat-screen TV and comfortable seating.
Two single beds with white linens, a flat-screen TV, and a desk with chair.

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast included

Explore the area

Map
5000 Merle Hay Rd, Urbandale, IA, 50322
  • Merle Hay Mall
    ‪3 min drive‬
  • Drake University
    ‪9 min drive‬
  • Casey's Center
    ‪13 min drive‬
  • Des Moines, IA (DSM-Des Moines Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

Room amenity

Room, 1 Queen Bed, Accessible, Non Smoking (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 2 Queen Beds, Non Smoking

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 193 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Non Smoking, Poolside

  • 204 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed) | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Non Smoking (1 King Bed and 2 Queen Bed)

  • 226 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

Room amenity

Room, 1 Queen Bed with Sofa bed, Accessible, Poolside (Accessible)

  • 204 sq ft
  • Sleeps 5
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Pool View

Suite, 2 Queen Beds, Non Smoking, Pool View | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking, Pool View

  • 204 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Poolside

Suite, 1 King Bed, Non Smoking, Poolside | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Non Smoking, Poolside

  • 247 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed, Non Smoking

  • 301 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

Desk, soundproofing, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed with Sofa bed, Jetted Tub, Poolside (1 Bedroom)

  • 204 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Urbandale

In Urbandale .Within 6 miles (10 km) of this Urbandale hotel, you'll find Buccaneer Arena and Iowa Gold Star Military Museum. Des Moines Community Playhouse is within 6 miles (10 km) and John and Mary Pappajohn Sculpture Park is within 9 miles (15 km).

What's nearby

  • Merle Hay Mall - 3 min drive - 1.5 miles
  • Drake University - 9 min drive - 4.8 miles
  • Living History Farms - 9 min drive - 6.9 miles
  • Iowa Events Center - 12 min drive - 7.4 miles
  • Casey's Center - 13 min drive - 7.6 miles

Getting around

  • Des Moines International Airport (DSM) - 30 min drive

Restaurants

  • ‪Chick-Fil-A - ‬3 min drive
  • ‪McDonald's - ‬6 min walk
  • ‪Casey's General Store - ‬2 min drive
  • ‪Sonic Drive-In - ‬15 min walk
  • ‪Buffalo Wild Wings - ‬19 min walk

About this property

Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Family-friendly stay near Iowa Gold Star Military Museum
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers its guests a water park, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A children's pool, a fitness center, and a vending machine are also featured at the family-friendly Ramada Tropics Resort & Conf Center by Wyndham Des Moines. Self parking is free.

This Urbandale hotel is smoke free.

  • 166 guestrooms or units
  • 2 levels
  • Meeting rooms
  • 929 sq m of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers 166 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries.

This Urbandale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Water park
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Indoor pool
  • TV in common areas
  • Water park
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Hot tub

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 30 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

We should mention

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ramada Tropics
Ramada Tropics Des Moines
Ramada Tropics Resort
Ramada Tropics Resort Des Moines
Tropics Resort
Des Moines Ramada
Ramada Des Moines
Ramada Hotel Des Moines
Ramada Tropics Hotel Des Moines
Ramada Tropics Resort / Conference Center Des Moines Iowa
Ramada Tropics Resort Moines Urbandale
Ramada Tropics Resort Moines
Ramada Tropics Moines Urbandale
Ramada Tropics Moines
Ramada Tropics Resort & Conf Center by Wyndham Des Moines Hotel

Frequently asked questions

How close is Ramada Tropics Resort & Conf Center by Wyndham Des Moines to the airport?

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is 22.5 mi (30-min drive) away from the Des Moines International Airport (DSM) airport, the closest popular airport to the property.

How much does it cost to stay at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at Ramada Tropics Resort & Conf Center by Wyndham Des Moines on Jul 23, 2025 start from $98.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have an airport shuttle?

Airport shuttle services are not available at Ramada Tropics Resort & Conf Center by Wyndham Des Moines.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines offer free breakfast?

Ramada Tropics Resort & Conf Center by Wyndham Des Moines offers free continental breakfast on weekdays between 6:30 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

No, there is no casino at this hotel, but Prairie Meadows Racetrack and Casino (14-min drive) is nearby.

What time is check-in at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

Check-in begins at 4:00 PM.

Is there free parking at Ramada Tropics Resort & Conf Center by Wyndham Des Moines?

This hotel offers free self parking.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have a pool?

Ramada Tropics Resort & Conf Center by Wyndham Des Moines features an indoor pool and a children's pool.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have a restaurant?

Yes, there is a restaurant on site.

Does Ramada Tropics Resort & Conf Center by Wyndham Des Moines have a spa?

There are no spa services available at this hotel.

How close is Ramada Tropics Resort & Conf Center by Wyndham Des Moines to downtown Urbandale?

Ramada Tropics Resort & Conf Center by Wyndham Des Moines is 1.8 mi away from Urbandale.

Ramada Tropics Resort & Conf Center by Wyndham Des Moines Reviews

Reviews

5.6
Rating 10 - Excellent. 94 out of 500 reviews
Rating 8 - Good. 80 out of 500 reviews
Rating 6 - Okay. 100 out of 500 reviews
Rating 4 - Poor. 82 out of 500 reviews
Rating 2 - Terrible. 144 out of 500 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Clint

Pool was open and room was clean, all we needed.
Stayed 1 night in Apr 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Nicki

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

Lukewarm, dirty hot tub. Extremely cold pools that make it hard to enjoy the water. Bathroom door doesn’t latch, bathroom fan doesn’t work. They made the hot tub 18+ when highschoolers were there for a sporting event. There was no breakfast set up on Saturday so we had to leave. When we came back at 9 the breakfast area has 1 cereal option, some fruit, they were just bringing out pancake batter. The whole area was a mess. I expect better when paying almost 400 to stay the weekend.
Stayed 2 nights in Apr 2025

2/10 Terrible

Makayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Josephine

Traveled with family and small children
The stay was alright. for almost $400 for two nights I would expect more though. Check in took the longest it's ever taken for me at a hotel. It was crazy. I waited for 30 mins with only two people ahead of me in line.. We booked a room for 4 people and only were given 2 towels. When I asked for more the staff member said she would bring me some when they had them available and had a list of room numbers that needed towels on her hand. They never brought us any towels. They also ran out of towels in the pool as well. So needless to say we were cold and wet. I booked this for the waterpark which was okay. I appreciated there were lifeguards but there were floating nasties in the hot tub, and the jets didn't even work. The pool water was warm in the kiddie pool, freezing in the other pools. The slide off the small ship looked sharp on the bottom and didn't extend to the floor of the pool so that seemed like a hazard for my kids. The water squirters also didn't work by the edge of the pool. Average stay but definitely wouldn't spend the extra $100-200 on this hotel next year.
Stayed 3 nights in Apr 2025

6/10 Okay

Jenna

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Linsey

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
I stayed there over the weekend with my family and as soon as i arrived at 4 the lobby was full of people checking in * i would recommend you doing it online* with only 2 people working, As soon as i got to the counter the lady was nice and friendly. I got to our room and there was towels everywhere in the hallways. I noticed they only had 2 towels in the room and we had 2 adults and 2 kids that were in the room. We went to the waterpark and we let the kids play and us as the adults played too well the hot tub didn't work. the bar in the middle the bartender was highly rude and didn't acknowledge us till we had to say something. when i ordered my drink she used stir sticks as my straw and i had to ask for a lid. The waterpark wasn't fully stocked with towels, so we had to go to our room fully soaked and dripping wet, we went to the front desk and asked for towels and we were told on numerous occasions they were out of towels and someone was bringing more, i gave the lady our room number to see if she could have someone bring them to our door when they got some and she said yes ** never got any extra towels** went to the waterpark the next morning and of course no towels in the pool area and also in the front desk got told the same story " out of towels someone is bringing more" as soon as i told one of the lifeguard he brought some up and less then 5 mins of him bringing them up they were gone. The breakfast was mediocre. when they were cleaning up the guy was kinda rude.
Stayed 1 night in Apr 2025

6/10 Okay

Erin, Council Bluffs

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were all great from the desk clerks to the bar staff. The hot tub was not operating like it should and was fishing dead skin off the water’s surface was not hot and the jets were not working. Room was great but we did have kids knocking on our door and running all evening as we were pool side. But we came for our 3 year olds Birthday and she and the other kids had an absolute BLAST
Stayed 1 night in Apr 2025

6/10 Okay

Sarah

Liked: Room comfort
Disliked: Cleanliness, staff & service

Overall - i would stay again

Check in, restaurant, water park was great! Staff was friendly. With the amount of kids in the hotel - it was quiet. Showers in the room...could use alot of improvemet...water spilling out of our shower, water never really got warm enough for comfort.
Stayed 2 nights in Apr 2025

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No quality continental breakfast. Extremely noisy- no sound proofing what so ever!
Stayed 2 nights in Apr 2025

8/10 Good

Travis

Business traveler, Traveled with partner
Liked: Cleanliness
It was ok . Could have been better staffed
Stayed 3 nights in Apr 2025

4/10 Poor

Josiah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The hotel seemed to be poorly staffed and over occupied. There was trash left behind by others and left untouched. They staff the restaurant was polite and helpful, but the tables were beyond sticky and needing resurfacing. Blaring music from the pool was left on all night and cops were called for various disturbances. I can’t safe we felt overly safe.
Stayed 1 night in Apr 2025

2/10 Terrible

Tammy, Sioux City

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothibg
Stayed 2 nights in Mar 2025

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible!

Terrible hotel, Boss’ Pizza (attached to the hotel) took over 2 hours before the manager came an asked if we received our food yet, which we had not. Manager argued with me about my order. I order Alfredo with broccoli & Alfredo pizza. He said I ordered mini corn dogs and kids Mac & Cheese. Manager made his own employees cry in front of guests, argued with employee’s in front of guests. Unprofessional, worst restaurant experience ever. Hotel left pool music on all night, which was so loud it work me up. Cops were called for some unknown reason.
Stayed 2 nights in Apr 2025

4/10 Poor

Nathanael

Traveled with family

Disappointing

This place has gone down hill over the years. Took my girls during the week and only on one pool was open which was disappointing. There is a free breakfast which was granola bars and danishes from Walmart. It use to be a warm breakfast. It’s probably better on the weekends.
Stayed 1 night in Feb 2025

6/10 Okay

Nikedda

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The doors are hard to open an the wood is peeling on them the toilet rocks when u sit on it
Stayed 1 night in Apr 2025

6/10 Okay

charles

Traveled with family and small children
Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2025

8/10 Good

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel had nice amenities but it was understaffed and worn out.
Stayed 1 night in Apr 2025

2/10 Terrible

Tianna

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
It took 30 minutes to check in (even after doing it online), pool did not open on time because life guards came in late, no towels on one of the days for both pool and bath- only hand towels. Only one person working at the restaurant. It was spring break so it was busy. My kid spilt hot chocolate and I asked a worker for a towel and he told me he didn’t have time for it and to just leave it. I ended up grabbing napkins while he was watching me and making himself tea. Great place otherwise but I was not pleased.
Stayed 2 nights in Mar 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE experience

Started the trip getting there later in the evening. Went to the pool and there were no towels left, asked a life guard working if someone could get more they looked at me and walked away. Phone was broken in the room so no way to call the front desk for assistance. Someone threw up in a pool and they just got it out with a net and no extra chemicals were added for sanitation. Kids were running the halls till midnight playing tag when asked about it they just got told to move to a different floor they started out on the second and third floor. Had drunk people outside my window that peeked in from 3-4 in the morning being very loud and drinking. Kept my young children awake most of the night prior to a dance competition. Tried to call the front desk from the website listed on Google and mailbox was full. The text app they used to better service never responded to any of my request or complaints. Had to walk around the hotel at 330 to get assistance removing the people outside my window. Had booked 2 nights and refused to stay the second night for the safety of my children. Felt very unsafe and will never be going back
Stayed 2 nights in Mar 2025

2/10 Terrible

Reginia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a fan.

When we arrived you could tell the building was dated but that is fine. We got to our room and it was so dirty, brown splatters on the wall, tape on the wall, food or something still on the bed and stains all over the bed skirt. There was also hair on the bedding and sink. We did receive a new room. This room was much better but the arm on the chair broke off as soon as someone sat in it. However, this room was much cleaner. Our key cards had to be reactivated the second day there and our toilet overflowed in the middle of the night. Also, there were people speaking outside by door D at 3 am and when i tried to call the front desk no one answered. They finally stopped talking at 4 am. The hot tub was unavailable while we were there.
Stayed 2 nights in Mar 2025

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Things falling apart, chemicals in pool were clearly off, not hot water in the room...
Stayed 1 night in Mar 2025