Romantic Hotels in West End, TN

"We stayed over a weekend where there were multiple youth sports going on. The amount of noise in the hallway at night with kids being allowed to run around, up until about 2am, was absolutely ridiculous and unacceptable. When we complained to the staff, we got a one-hour later check out as a "comp." We literally did not sleep the entire 3 nights we stayed. These kids were also allowed to do whatever they wanted to in the lobby and on the elevators as staff just watched. They were sliding across the lobby floor, fake wrestling, running into people, being extremely loud, and crowding people who were trying to get in/out of the elevators. The first night we were there, we were evacuated from the bar for an "active shooter" outside, and as we were quickly hoarded out, I left a bag of ~$100 worth of merchandise in it. The hotel claimed it was never found (although hotel staff would have cleaned that evening and found it), and they didn't bother to offer to reimburse me."

"One dissapointment after another! Check in time was 3:00 I arrived at ~4:00 room not ready. Went to get a bite to eat. Room still not ready! No hot water for hours! Peeling wall paper and ceiling paint. Leaking faucet damaged bath tub! Damp carpet in most of the room and a leaking window from a rain storm! In short, I need a full refund and an apology."

"This is one of the best hotels we stayed at Clean smelled so good upon entrance into the hotel. The robes were plushed The gym is the best feature awesome equipment especially TRX and kettlebell "

"Staff are extremely helpful and very friendly. The room’s condition is average, and both elevators are shaking."

"Paying for parking was a bummer!!"

"Staff helped me with my blinds very quickly "