Book a hotel near Sultan Abdul Halim Ferry Terminal, Butterworth

"Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends "

"Very clean hotel. Enjoyed the cold drinks in the fridge- nice touch. Gave us a late check out. The pool area is nice however some tiles fell off, might need a little upkeep."

"The hotel is new and everything is up to standard. Staff are helpful and friendly. Just the location is not very convenient, but you can always call Grab to travel/ food delivery."

"Window not sound proof. Noisy from street & nearby Temple. Near to Nasi Kandar Restaurant about 200m walking"

"Easy to find the hotel and easy parking. The room is big and very comfortable. Variety of beakfast menu and delicious. Near to Penang Sentral and Penang Bridge. "