4/10 Poor
Steve N., Mamaroneck
Jan 14, 2025
Disliked: Cleanliness
Disappointing
Upon arrival to the property, we weren't sure where the front entrance was because the shrubs were so over grown. During the first morning at the property, I went outside to the pool area to have coffee and found over a dozen cigarette butt scattered around the pool area. After calling the property office and a representative arriving to look at the property, they responded "OMG, I'm so sorry. I didn't realize the property was in this bad condition. Let me take some pictures and call the office to get someone out here right away to take care of some of these issues." All the pool toys were taken away because they were so dirty. The outside table cushions and the outside furniture cushions were measure for replacement because they had mold on them. Finally, the bbq grill was not use able because it was so dirty and greasy. A landscaper did come out to start to clean the property and after 4 hours of work left with a full truck of debris. He did mention to me that the property would probably need at least two more visits to finish the clean up. I was refunded a couple of days due to the condition of the property.
Steve N.
Stayed 12 nights in Dec 2024