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Comfort Inn City of Natural Lakes

2.5-star property
2524 Historic Route 66, Santa Rosa, NM 1-855-201-7819
3.5 out of 5
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See all 19 travelocity Reviews

"Checkin was flawless and quick and staff very friendly. Rooms were nice and clean, although one shower had a little problem with slippery soap left in ... " More

By a verified traveler on Wed 27 Apr 2022

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Hotel Description

Hotel near Route 66 Auto Museum in Santa Rosa

In Santa Rosa

At this Santa Rosa hotel, you'll be within half a mile (1 km) of Route 66 Auto Museum and 3 miles (5 km) of St. Rose of Lima Catholic Church. Also, Blue Hole is within 3 miles (5 km) and Guadalupe County Hospital is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Business travelers can take advantage of the free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Apr 16 - Apr 17

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Comfort Inn City of Natural Lakes ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn City of Natural Lakes

Everyone (7) Couples (1) Family (8)
5 out of 5
.

Posted by on Sep 4, 2022

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Comment from Hotel Management

Sep 5, 2022 by Guest Relation Management

Hi Garett,It is our pleasure to have you here with us and we appreciate you taking the time to give us the highest rating. We are delighted you had a wonderful stay and we hope to have you here with us again for another memorable experience!

4 out of 5
Checkin was flawless and quick and staff very friendly. Rooms were nice and clean, although one shower had a little problem with slippery soap left in the tub. The only negative about this hotel is that if you have a second floor room, there is no elevator - you have to carry your bags up a stairs. Parking was great and had lots of lighted parking for our truck. Overall pretty satisfied with this place.

Posted by on Apr 27, 2022

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Comment from Hotel Management

Apr 28, 2022 by Manager

Hello Phillip, Thank you for your review and comments regarding our staff and comments about our parking. I hope that we will impress you with exemplary service during future visits.

5 out of 5
Place was clean. People were friendly. Place had breakfast,one reason for pickink it.

Posted by , from Spiro on Oct 13, 2021

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Comment from Hotel Management

Oct 13, 2021 by Manager

We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

3 out of 5
When I pay $150/night I expect clean...the room was not. Tub dirty, floor in bathroom dirty, soap dishes have never been cleaned. Fitness center has not been cleaned or stocked for a long time. Equipment dirty, no disinfecting wipes, hand sanitizer empty, no towels, trash and used towel receptacles full, no TV. You have a very nice facility...too bad you won't spend the time to make it worth the price. I could have went to Hampton Inn for $10 more and I absolutely know it'll be first rate. Won't stay here again when something better is right down the street.

Posted by , from Solomon on Sep 16, 2021

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Comment from Hotel Management

Sep 18, 2021 by Manager

Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

5 out of 5
Nice room for the price.

Posted by on Aug 22, 2021

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Comment from Hotel Management

Aug 22, 2021 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

3 out of 5
The staff was terrific. We had a problem with our air conditioner, the staff handled it well.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by Manager

I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

1 out of 5

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 21, 2021 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

3 out of 5
Located right off the highway, easy access. Property is a little dated but comfortable. The check-in staff seemed reluctant to provide info that I needed, didn't offer until I asked (such as wifi access, etc.). Also, didn't give me clear instructions where to park to access my room, had to move my car twice.

Posted by on May 23, 2021

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Comment from Hotel Management

May 25, 2021 by Manager

Thank you for sharing your experience. We truly appreciate the insight regarding our staff and wifi . We hope to see you again and that you will be truly impressed with our continued improvements.

1 out of 5
Front desk 20-something year old girl was very rude. We ended up not staying here after she was so disrespectful and was very rude. Comfort Inn lost over $200 because of her. We went to a different hotel.

Posted by , from Texas on Jul 14, 2020

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Comment from Hotel Management

Jul 14, 2020 by Mitch-Feedback Moderation Associate

Dear Tam, sorry for the trouble you had, necessary actions are being done by the management regarding this matter. We thank you for leaving us your feedback. We assure you to give this necessary action.

5 out of 5
Good breakfast and coffee hot chocolate available 24 hrs

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 15, 2020 by Janesq

Thank you so much we appreciate you staying with us

About the Comfort Inn City of Natural Lakes

Location 2524 Historic Route 66, Santa Rosa, NM 88435

Property Features

Comfort Inn City of Natural Lakes offers its guests an indoor pool, a spa tub, and a fitness center. WiFi is free in public spaces. Free breakfast is served daily. The business-friendly Comfort Inn City of Natural Lakes also features a picnic area, laundry facilities, and a front-desk safe. Free self parking is available. This Santa Rosa hotel is smoke free.

  • 74 guestrooms or units
  • 2 levels
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Outdoor picnic space
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn City of Natural Lakes offers 74 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs and hair dryers. This Santa Rosa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Bathtub
  • Housekeeping (limited)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Assistive listening devices available
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 15.00 per pet, per night, plus a deposit of USD 25.00 per stay
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas; reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Santa Rosa
  • Comfort Inn Santa Rosa
  • Comfort Inn
  • Comfort City Of Natural Lakes
  • Comfort Inn City of Natural Lakes Hotel
  • Comfort Inn City of Natural Lakes Santa Rosa
  • Comfort Inn City of Natural Lakes Hotel Santa Rosa

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.