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"This hotel was not very clean. I had a huge stain on my beds top blanket that was clearly seen by the housekeeper but was left anyways. I showed the p ... " More

By a verified traveler on Wed 26 Feb 2020

Hotel Description

3-star hotel near San Jose State University

City center stay

You'll find San Jose State University and SAP Center at San Jose within 3 miles (5 km) of this San Jose hotel. San Jose Convention Center and San Jose Museum of Art are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 195 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Room service, down comforters, and free local calls are also available.

Deluxe Room, 1 King Bed, Non Smoking, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking, Courtyard View (Mobility Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility Accessible)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wyndham Garden San Jose Airport ratings based on 25 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Wyndham Garden San Jose Airport

Everyone (18) Couples (2) Family (7)
2 out of 5
Old property - traveling with a lot of luggage second floor difficult to get to

Posted by , from Ontario on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by Manager

I regret to read that you found this experience to be so unsatisfactory due to issues which should have been promptly attended to. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible.Thank you for choosing our hotel. We hope to see you again soon.

3 out of 5
This hotel was not very clean. I had a huge stain on my beds top blanket that was clearly seen by the housekeeper but was left anyways. I showed the picture to the front counter and manager. Honestly the front staff seemed more apologetic then the manager.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 29, 2020 by Manager

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are deeply saddened to hear that we failed to surpass your expectations with the standard cleanliness you've come to expect from us and please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. Thank you for bringing this to our attention for us to improve our guest experience. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. Thank you for staying with us.

5 out of 5
I like everything in this hotel. Very clean and cheap. Staffs are very friendly and helpful.

Posted by , from Honolulu Hawaii on Feb 26, 2020

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Comment from Hotel Management

Feb 26, 2020 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

5 out of 5

Posted by on Feb 15, 2020

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Comment from Hotel Management

Feb 15, 2020 by Manager

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

3 out of 5

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 26, 2019 by Customer Care Team

Dear guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon. Best Regards, Customer Care Team

5 out of 5
Nice property, I felt safe traveling as a female alone. Great restaurant options with in walking distance .

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Manager

From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

5 out of 5

Posted by on Nov 23, 2019

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Comment from Hotel Management

Nov 23, 2019 by Manager

It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

4 out of 5
Nothing fancy but clean and spacious room with comfortable bed. The hot tub and pool were a nice feature too. Good for the price.

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Manager

To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed as well as our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2 out of 5
The price was reasonable for the location near the airport, however the room was not what I expected from the Wyndham name. The room itself was clean, but the fixtures were old and showing severe wear, from the handicap rails, faucets, sink to the walls. Only stayed because I had pre-paid for the room.

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 12, 2019 by Manager

We appreciate the time you have taken to bring to our attention your feedback with regards to our location and your insights regarding our price. We appreciate you taking the time to share your experience.

4 out of 5

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 28, 2019 by Manager

Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

About the Wyndham Garden San Jose Airport

Location 1355 N 4th Street, San Jose, CA 95112

Renovations + Closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wyndham Garden San Jose Airport offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 4000 square feet (372 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Wyndham Garden San Jose Airport. A roundtrip airport shuttle is free (available on request). Free self parking is available. This 3-star San Jose hotel is smoke free.

  • 195 guestrooms or units
  • 2 levels
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (3.4 km / 2.1 mi)
  • Train station: San Jose College Park Station (3.7 km / 2.3 mi)
  • Metro station: Gish Station (0.5 km / 0.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Wyndham Garden San Jose Airport offers 195 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Beds feature down comforters. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 11:00 AM.

Island Grill - This restaurant serves breakfast, lunch, and dinner.

Bamboo Lounge - This bar serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 16 and USD 20 per person (approximately)
  • Extended parking fee: USD 10 per day
  • Early check-in fee: USD 20 (subject to availability)
  • In-room microwave fee: USD 15.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Wyndham Garden Hotel San Jose Airport
  • Wyndham Garden San Jose Airport
  • Wyndham San Jose Airport
  • Wyndham Garden San Jose Airport Hotel
  • Wyndham San Jose San Jose
  • Wyndham Garden San Jose Airport Hotel
  • Wyndham Garden San Jose Airport San Jose
  • Wyndham Garden San Jose Airport Hotel San Jose

You should know

  • Wyndham Garden San Jose Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.