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"Food was very good at all restaurants. Like smaller resorts. Shows excellent at night " More

By a verified traveler on Sun 24 Jun 2018

Hotel Description

4.5-star beachfront property near Macao Beach

Beachside getaway

At this Punta Cana property, you'll be within 6 miles (10 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Punta Blanca Golf Course are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a casino, a full-service spa, and a nightclub. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. 7 restaurants offer dining options, while a beach bar and an outdoor pool are also on site.

Free WiFi, iPod docks

The 320 guestrooms boast modern comforts like flat-screen TVs with satellite channels, free WiFi, and iPod docking stations. Other amenities include 24-hour room service, minibars, and premium bedding.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$315 per night

Luxury Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Ocean View Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Swim Out Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Presidential one bedroom suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 3 Max

CHIC Mansion

Bed Count 5 Twin Beds Maximum Occupancy 6 Max

CHIC by Royalton Resorts - Adults Only, All Inclusive ratings based on 39 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for CHIC by Royalton Resorts - Adults Only, All Inclusive

Everyone (31) Couples (6) Family (1)
1 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 6, 2019 by CPC Team

Dear Guest; Receive a trendy regard from CHIC Punta Cana; It is our deepest regret to read that you went through such inconveniences during your recent stay at our property; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. We hope to have the opportunity to welcome you back at our Beautiful property, and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards,

5 out of 5
Really enjoyed this resort! One tip do NOT book excursions outside of the resort or on the beach you never know what your getting my friends had a really bad experience

Posted by , from Pontiac,Mi. on Apr 23, 2019

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Comment from Hotel Management

May 3, 2019 by CPC Team

Dear Kristina; Receive a warm regard from CHIC Punta Cana We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We are sincerely looking forward to the pleasure of welcoming you again in CHIC Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise

5 out of 5

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 4, 2019 by CPC Team

Dear Guest; We appreciate hearing that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. We are sincerely looking forward to the pleasure of welcoming you again in Chic Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise.

3 out of 5
Clean, Modern facility. Rooms were nice, food was good. Wait staff while eating were great, bartenders were terrible. If you didn't have a dollar in your hand, they wouldn't wait on you. People trying to sell us time shares, spa packages, jewelry, drugs, would NOT leave us alone. Bar staff in the lobby bar at night were rude and would stand there and look at you from across the bar while you waved at them and asked for a drink, would not wait on you until they saw money. All inclusive my ass, if you didn't tip heavily you were not waited on. We paid for diamond club, never saw our butler after he checked us in, we were there 6 days, never saw him again. They had him overbooked I am sure. Your Travelocity attendant who was supposed to meet us to arrange our shuttle back to the airport was never in the lobby when he was supposed to be. He would not answer his phone......we had to have the concierge call the main office to arrange a shuttle back to the airport. Cleaning staff was great, very friendly. Beach was covered in sea weed and so was the water, very windy. They did not come around with a tractor to clean the beach until 10:30 or 11 am after people were already out there trying to enjoy the beach. Nightly entertainment was good as long as you didn't mind watching it with an empty drink in your hand. Foam party was great Swim up bar pool was tiny and not where the entertainment was. Larger pool was nice but you had to get out and walk to the bar

Posted by , from Sioux Falls, USA on Mar 20, 2019

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Comment from Hotel Management

Mar 20, 2019 by CPC Team

Dear RichBurt We apologize for the impression you may receive about our staff, its a shame to know that we didn't meet your expectations. We assure you that your comments will be passed to our team and to our management in order to improve our facilities We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise,

5 out of 5
Property is now about 4 years old and already showing signs of wear and tear on the guest room furniture. Rest of the property is excellent. Only other issue is the Shower/Tub 'wet-room' configuration - sometime the wet-room extends to the entire room, meaning the entire room can get 'flooded'.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 15, 2019 by CPC Team

Dear guest, Receive a trendy regard from CHIC Punta Cana, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We are sincerely looking forward to the pleasure of welcoming you again in CHIC Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Warm CHIC regards,

4 out of 5

Very nuce

Food was very good at all restaurants. Like smaller resorts. Shows excellent at night

Posted by , from pennsylvania on Jun 24, 2018

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Comment from Hotel Management

Jun 25, 2018 by CPC team

Dear karen; Receive a trendy regard from CHIC Punta Cana, We heartily appreciate your taking the time to write such a kind review on our resort CHIC Punta Cana. We are delighted to read that you spent a most wonderful holiday. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. Warm CHIC Regards, Paulina Chahin Hotel Manager CHIC Punta Cana

3 out of 5
Thankful for the great company and beautiful location but this resort needs to work on their customer service. Food was ok. Also, by the end of the trip your employees had stolen one of my friend’s iPod, sandals and another friend’s sunglasses and hat. Im sure none of us will ever stay at your resort again.

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 21, 2018 by CPC team

Dear guest; We would like to express our gratitude for your kind preference of visiting CHIC Punta Cana and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. We really lament the lost of your items. All our employees are meticulously checked when entering the work area and when leaving. They are not allowed to carry any unnecessary personal items in the Hotels to avoid any misunderstandings. Please note that during the check in all clients are encouraged to make use of the safety box in their room. Also, the hotel is providing the safe box free of charge in all rooms, which have to be programed easily with a personal code by each guest. Your feedback has been sent to the departments in charge in order to give the attention required. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit. Warm regards,

1 out of 5

My worst vacation ever, wasted time and money.

My girlfriend and I stayed in this hostel from May 7th to May 12th 2018.We quickly realized that the staff was not there to make you feel comfortable but to suck every last amount of money out of you.When you got our room, we were greeted with the “building concierge.” These individual were located right at the front of your building and were unavoidable. They tried to trick us into a Timeshare presentation called TravelSmart.We declined the offer but they signed us up anyways. On the second morning we were woken up with a phone call saying we have to come to the travel smart presentation, I said no thanks again.When we went downstairs, we were approached but the building concierge person again and this time they were forceful and talking down to us.He said we cost him 50 points for not showing up for the timeshare presentation.The food was aweful, they used fake beef !!! The drinks were so bad I drank 10 mixed drinks in a row and I still could not get drunk(so watered down).On our final night we received a call around 9:10pm.The voice on the line said “ we have a surprise for you, we will be up in 5 minutes.”The person never stated who they were or what affiliation.They knew we just got into our room,which is really scary. I called guest services and they said they did not know anything about the phone call. I told them I don’t feel safe,guest service person respond by saying“OK.”We ended up staying locked in our room because we feared for our lives.PLEASE Don’t stay here!

Posted by , from New Jersey on May 16, 2018

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Comment from Hotel Management

May 24, 2018 by CPC Team

Dear Sohan; It is my deepest regret to read that you went through so many inconveniences during your stay; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. Our Vacation Club Travel Smart representatives contact with guests is not mandatory, presenting projects of our resorts in Punta Cana and the different properties allied with Sunwing all over the world for our frequent travelers. If some of our staff member did not perform properly we sincerely apologize and assure you that the hotel does not agree with this conduct. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit. Warm regards,

2 out of 5

Nice hotel but money hungry people

Won’t ever go again. Got fraudulent charges on my bank card. Can’t relax on beach bc people come up to you trying to sell you stuff every five mins. They sell to give you alcohol but don’t tell you it’s expensive and not free. Don’t buy pictures from anyone they overcharge you and don’t give you pictures that you took.

Posted by , from Mandeville Louisiana on Apr 5, 2018

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Comment from Hotel Management

Apr 23, 2018 by Comunity Managment

Dear guest, Thank you very much for taking a moment of your important time to provide us your review of your recent stay in our property. We would like to apologizes for the incoveniences you had during your stay in our property, we are going to make sure and share your constructive observation with our whole managment. we would love to have the chance of welcoming you back in the near future for us to keep creating amazing experiences for you.

4 out of 5

Definitely a place to stay for adults of all ages

Pros: The overall beauty and setting.
Cons: Plumbing
Location: It seems that there is an average drive of 15-30 minutes to do any excursion close (not many places to venture off right next to the resort).
My husband and I stayed at this resort with a big group of our friends and overall the experience was wonderful. There were some times where customer service didn't speak english so the language barrier became difficult (especially when ordering off the menu), but that was ok. The food was presented very nicely, but was bland at times. The events were excellent and the pool, facilities/room were maintained quite nicely. I also did feel pressured at times by staff to either upgrade or purchase items, but I wasn't bombarded like other reviewers describe. I would 100% return to this resort. Big thank you to all staff working ! My drinks stayed full and my belly didn't starve. THANKS again.

Posted by on Dec 10, 2017

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Comment from Hotel Management

Dec 12, 2017 by CPC Team

Receive a trendy regard from CHIC Punta Cana, We heartily appreciate your taking the time to write your kind review on our resort CHIC Punta Cana. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. CHIC Regards, Jonathan Iriarte Hotel Manager CHIC Punta Cana

About the CHIC by Royalton Resorts - Adults Only, All Inclusive

Location Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Entertainment

  • Theme parties

Not included

  • Surcharge for premium or imported alcoholic beverages

  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • 24-hour room service
  • Buffet and à la carte dining
  • All non-motorized water sports included
  • Theme parties included
  • All food and beverages included

Property Features

CHIC by Royalton Resorts - Adults Only, All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. CHIC by Royalton Resorts - Adults Only, All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. A casino, a nightclub, and spa services are also featured at the luxury CHIC by Royalton Resorts - Adults Only, All Inclusive. Free valet parking is available. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 320 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2014
  • Casino
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (40.9 km / 25.4 mi)
  • Parking: Free valet parking

Room Amenities

CHIC by Royalton Resorts - Adults Only, All Inclusive offers 320 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free long-distance calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Long distance calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Elements - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Excite Sports Bar Lounge - This sports bar specializes in regional cuisine and serves light fare only.

Hunter - This steakhouse specializes in regional cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Insomnia - This café serves light fare only.

Vespa - This restaurant specializes in Italian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • CHIC Royalton Resorts Adults All Inclusive
  • CHIC by Royalton Resorts Adults Only All Inclusive
  • CHIC Royalton Resorts Adults All Inclusive Hotel Punta Cana
  • CHIC Royalton Resorts Adults All Inclusive Hotel
  • CHIC Royalton Resorts Adults All Inclusive Punta Cana
  • CHIC Royalton s Adults Inclus
  • CHIC Royalton Resorts Adults Punta Cana
  • CHIC Royalton Resorts Adults
  • CHIC Royalton Resorts Adults All Inclusive Punta Cana
  • CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.