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"The staff is great and the pool areas are beautiful. Beach is stunning. The property needs work.... we noticed water leaks and mold in several places, ... " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

4.5-star beachfront property near Macao Beach

Beachside getaway

You'll be within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay with a stay here. Arena Gorda Beach and Punta Blanca Golf Course are within 12 miles (20 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 7 restaurants. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 3 bars/lounges and enjoy perks like free self parking.

Free WiFi, iPod docks

The 320 shared guestrooms offer free WiFi and iPod docks. Other amenities include balconies or patios, 24-hour room service, and flat-screen TVs with satellite channels.

Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Junior Suite Ocean View Diamond Club

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Junior Suite

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Junior Suite Swim Out Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 2 Max

CHIC by Royalton Resorts - Adults Only, All Inclusive ratings based on 42 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for CHIC by Royalton Resorts - Adults Only, All Inclusive

Everyone (33) Couples (7) Family (1)
3 out of 5
The staff is great and the pool areas are beautiful. Beach is stunning. The property needs work.... we noticed water leaks and mold in several places, the food is absolutely terrible and the hydro therapy area in the spa has cold to lukewarm water. It’s inside and there is no sun so you will freeze to death if you use it. We had an enjoyable time but I wouldn’t go back.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 20, 2020 by CPC Team

Dear, Receive a warm regard from CHIC Punta Cana, First of all, we would like to thank you for sharing your impressions with us about your stay at CHIC Punta Cana. We are saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us. Our maintenance department is constantly working in all hotel areas and rooms in order to maintain all areas and rooms fully functional. Any technical faults should be resolved as fast as possible and should not affect our guests. Also, our common areas are subject to strict supervision procedures to provide our guests with a service that meets the established international standards of hygiene and quality. We sincerely hope you can give us another chance to host you and be able to show you what a wonderful vacation you can have at CHIC Punta Cana. Sincerely, CHIC Punta Cana

2 out of 5

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 20, 2019 by CPC Team

Dear Guest; It is a pleasure to express our gratitude for your kind preference of visiting CHIC Punta Cana and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise,

2 out of 5
The quality of the rooms are not good. The staff was good but poor quality and extremely noice

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 24, 2019 by CPC Team

Dear Guest; It is a pleasure to express our gratitude for your kind preference of visiting CHIC Punta Cana and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit. Kind CHIC regards,

1 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 6, 2019 by CPC Team

Dear Guest; Receive a trendy regard from CHIC Punta Cana; It is our deepest regret to read that you went through such inconveniences during your recent stay at our property; I assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service. We hope to have the opportunity to welcome you back at our Beautiful property, and assure you that you will enjoy even superior services and facilities on your next visit. Kind regards,

5 out of 5
Really enjoyed this resort! One tip do NOT book excursions outside of the resort or on the beach you never know what your getting my friends had a really bad experience

Posted by , from Pontiac,Mi. on Apr 23, 2019

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Comment from Hotel Management

May 3, 2019 by CPC Team

Dear Kristina; Receive a warm regard from CHIC Punta Cana We would like to thank you for taking the time to write this review with detailed highlights about your stay. We are delighted to read that you spent a most wonderful holiday. We are sincerely looking forward to the pleasure of welcoming you again in CHIC Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise

5 out of 5

Posted by on Apr 3, 2019

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Comment from Hotel Management

Apr 4, 2019 by CPC Team

Dear Guest; We appreciate hearing that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. We are sincerely looking forward to the pleasure of welcoming you again in Chic Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise.

3 out of 5
Clean, Modern facility. Rooms were nice, food was good. Wait staff while eating were great, bartenders were terrible. If you didn't have a dollar in your hand, they wouldn't wait on you. People trying to sell us time shares, spa packages, jewelry, drugs, would NOT leave us alone. Bar staff in the lobby bar at night were rude and would stand there and look at you from across the bar while you waved at them and asked for a drink, would not wait on you until they saw money. All inclusive my ass, if you didn't tip heavily you were not waited on. We paid for diamond club, never saw our butler after he checked us in, we were there 6 days, never saw him again. They had him overbooked I am sure. Your Travelocity attendant who was supposed to meet us to arrange our shuttle back to the airport was never in the lobby when he was supposed to be. He would not answer his phone......we had to have the concierge call the main office to arrange a shuttle back to the airport. Cleaning staff was great, very friendly. Beach was covered in sea weed and so was the water, very windy. They did not come around with a tractor to clean the beach until 10:30 or 11 am after people were already out there trying to enjoy the beach. Nightly entertainment was good as long as you didn't mind watching it with an empty drink in your hand. Foam party was great Swim up bar pool was tiny and not where the entertainment was. Larger pool was nice but you had to get out and walk to the bar

Posted by , from Sioux Falls, USA on Mar 20, 2019

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Comment from Hotel Management

Mar 20, 2019 by CPC Team

Dear RichBurt We apologize for the impression you may receive about our staff, its a shame to know that we didn't meet your expectations. We assure you that your comments will be passed to our team and to our management in order to improve our facilities We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise,

5 out of 5
Property is now about 4 years old and already showing signs of wear and tear on the guest room furniture. Rest of the property is excellent. Only other issue is the Shower/Tub 'wet-room' configuration - sometime the wet-room extends to the entire room, meaning the entire room can get 'flooded'.

Posted by on Feb 15, 2019

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Comment from Hotel Management

Feb 15, 2019 by CPC Team

Dear guest, Receive a trendy regard from CHIC Punta Cana, Thank you for giving us the opportunity to host you and for such a kind review. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. We are sincerely looking forward to the pleasure of welcoming you again in CHIC Punta Cana and assure you that you will enjoy superior services and facilities on your next visit. Warm CHIC regards,

4 out of 5

Very nuce

Food was very good at all restaurants. Like smaller resorts. Shows excellent at night

Posted by , from pennsylvania on Jun 24, 2018

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Comment from Hotel Management

Jun 25, 2018 by CPC team

Dear karen; Receive a trendy regard from CHIC Punta Cana, We heartily appreciate your taking the time to write such a kind review on our resort CHIC Punta Cana. We are delighted to read that you spent a most wonderful holiday. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. Warm CHIC Regards, Paulina Chahin Hotel Manager CHIC Punta Cana

3 out of 5
Thankful for the great company and beautiful location but this resort needs to work on their customer service. Food was ok. Also, by the end of the trip your employees had stolen one of my friend’s iPod, sandals and another friend’s sunglasses and hat. Im sure none of us will ever stay at your resort again.

Posted by on Jun 18, 2018

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Comment from Hotel Management

Jun 21, 2018 by CPC team

Dear guest; We would like to express our gratitude for your kind preference of visiting CHIC Punta Cana and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities. We really lament the lost of your items. All our employees are meticulously checked when entering the work area and when leaving. They are not allowed to carry any unnecessary personal items in the Hotels to avoid any misunderstandings. Please note that during the check in all clients are encouraged to make use of the safety box in their room. Also, the hotel is providing the safe box free of charge in all rooms, which have to be programed easily with a personal code by each guest. Your feedback has been sent to the departments in charge in order to give the attention required. We are sincerely looking forward to the pleasure of welcoming you again in our CHIC Punta Cana, and assure you that you will enjoy even superior services and facilities on your next visit. Warm regards,

About the CHIC by Royalton Resorts - Adults Only, All Inclusive

Location Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from 20 March 2020 to 25 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Entertainment

  • Theme parties

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Spa/beauty facilities and services

  • Surcharge for premium or imported alcoholic beverages
  • All available beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Spa/beauty facilities and services not included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • All non-motorized water sports included
  • Theme parties included
  • All food and beverages included

Property Features

CHIC by Royalton Resorts - Adults Only, All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. CHIC by Royalton Resorts - Adults Only, All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. A nightclub, spa services, and a terrace are also featured at the luxury CHIC by Royalton Resorts - Adults Only, All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this Art Deco Punta Cana property.

  • 320 guestrooms or units
  • 4 levels
  • 9 buildings
  • 7 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2014
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (40.8 km / 25.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

CHIC by Royalton Resorts - Adults Only, All Inclusive offers 320 shared accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free long-distance calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

  • Accommodations are shared
  • Private balcony or patio
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Private outdoor space
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Long distance calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

Elements - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Excite Sports Bar Lounge - This sports bar specializes in regional cuisine and serves light fare only.

Hunter - This steakhouse specializes in regional cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting).

Insomnia - This café serves light fare only.

Vespa - This restaurant specializes in Italian cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • CHIC Royalton Resorts Adults All Inclusive Hotel Punta Cana
  • CHIC Royalton Resorts Adults All Inclusive Hotel
  • CHIC Royalton Resorts Adults All Inclusive Punta Cana
  • CHIC Royalton s Adults Inclus
  • CHIC Royalton Resorts Adults Punta Cana
  • CHIC Royalton Resorts Adults
  • CHIC Royalton Resorts Adults All Inclusive Punta Cana
  • CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana
  • CHIC Royalton Resorts Adults All Inclusive
  • CHIC by Royalton Resorts Adults Only All Inclusive
  • CHIC by Royalton Resorts Adults Only All Inclusive
  • CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.