Verified
8/10 Good
Ying
Jun 6, 2026
Liked: Cleanliness, communication, listing accuracy
The staff was very friendly and helpful. It matches with the description. But a lot of things didn’t work when I arrive, the wifi didn’t work, no TV signal, the stove top didn’t work, the microwave didn’t work. The staff did respond quickly to come fix things. The good side is the AC, shower, laundry washer and dryer all works great. There was only two rolls of toilet paper for me, for the whole 15 days, and there is no cleaning for the whole duration of the booking, which matches with the description. There was only one spare garbage bag offered for the whole duration of my stay and I had to get some garbage bags in order to throw all the garbage before my check out. There is no cutting board for cooking. And if you use google map to search the condo it gives you a different location, which confused me for the checking in process. Again, the workers are great, and I appreciate their work, it’s the little things that when you finally need it, it doesn’t work. Overall I am slightly disappointed, because I visit puerto aventuras often and it’s rare I am unhappy about my stay because lots of things did not work when I checked in.
Ying
Stayed 14 nights in May 2026