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Aparthotel

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5.0 star property
5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
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Photo gallery for El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Exterior
Snack bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • All inclusive
  • Pool
  • Bar
  • Parking included
  • Outdoor Space

Explore the area

View in a map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪7 min drive‬
  • Playa Paraiso Golf Course
    ‪7 min drive‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

BEACH FRONT SWIM UP JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER SWIM UP JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for PREMIER LUXURY JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER LUXURY JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE | 1 bedroom, free minibar, desk, laptop workspace

BEACH FRONT JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL SUITE

ROYAL SUITE | 1 bedroom, free minibar, desk, laptop workspace

ROYAL SUITE

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • 590 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER BEACHFRONT SWIM UP JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for LUXURY JUNIOR SUITE

LUXURY JUNIOR SUITE | 1 bedroom, free minibar, desk, laptop workspace

LUXURY JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER BEACHFRONT JUNIOR SUITE

1 bedroom, free minibar, desk, laptop workspace

PREMIER BEACHFRONT JUNIOR SUITE

  • 599 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Premium

1 bedroom, free minibar, desk, laptop workspace

Suite Premium

  • 592 sq ft
  • Sleeps 2

View all photos for Suite Luxury

1 bedroom, free minibar, desk, laptop workspace

Suite Luxury

  • 592 sq ft
  • Sleeps 3

View all photos for Suite Junior

1 bedroom, free minibar, desk, laptop workspace

Suite Junior

  • 613 sq ft
  • Sleeps 3

View all photos for Double Suite with Garden View

1 bedroom, free minibar, desk, laptop workspace

Double Suite with Garden View

  • 592 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

Beachfront retreat .At this Playa del Carmen aparthotel, you'll be within 6 miles (10 km) of Maroma Beach and 20 miles (32 km) of Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 7 min drive - 3.1 miles
  • Playa Paraiso Golf Course - 7 min drive - 3.3 miles
  • Paradise Beach - 10 min drive - 4.2 miles
  • Maroma Beach - 15 min drive - 6.4 miles
  • Puerto Morelos Town Square - 18 min drive - 9.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Restaurante La Plaza - ‬8 min drive
  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Restaurante La Dorada - ‬9 min drive
  • ‪El Cocotal - ‬2 min walk
  • ‪Blue Fish Restaurant - ‬10 min drive

About this property

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only

5-star beachfront aparthotel near Cirque du Soleil Boutique at Vidanta Riviera Maya
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with free minibar items and bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Free stocked minibar
  • Room service (limited hours)

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch smart TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Electrical adapters
  • Housekeeping (daily)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides

Things to do

  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Mediterranean architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

How close is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only to the airport?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is 20.8 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only on Sep 8, 2025 start from $300.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have an airport shuttle?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offers a free airport shuttle, available 24 hours a day, on request.

How close is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only offer free breakfast?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only does not offer free breakfast.

Is there a casino at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

No, there is no casino at this aparthotel.

What time is check-in at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only?

This aparthotel offers free self parking and valet parking.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a pool?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only features 6 outdoor pools.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a restaurant?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is home to LA CANTINA BAR, which features Mexican cuisine.

Does El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy body wraps, aromatherapy, and massages.

How close is El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only to downtown Playa del Carmen?

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only is 13.9 mi away from Playa del Carmen.

El Dorado Royale, Catamaran, Cenote, All & More Inclusive Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 315 out of 510 reviews
Rating 8 - Good. 107 out of 510 reviews
Rating 6 - Okay. 52 out of 510 reviews
Rating 4 - Poor. 19 out of 510 reviews
Rating 2 - Terrible. 17 out of 510 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The service was exceptional!
Stayed 6 nights in Aug 2025

10/10 Excellent

MILISSA, GARIBALDI HIGHLANDS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our 20th anniversary here and the staff made us feel special. Beautiful grounds, spotless rooms, and delicious food. From the airport shuttle that they provide to resort staff, we were taken care of with exceptional service and care. We left relaxed and are already planning our return trip!
Stayed 3 nights in Aug 2025

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was so amazing. Everyone is so nice and attentive to all your needs! We will definitely be going back!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent! best food experience we have had, good distence from the airport. Will definitely go back!
Stayed 6 nights in May 2025

10/10 Excellent

Eric Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoy the place, the hospitable staff, all the activitities, the beautiful landscaping, the privacy, the rooms, alcohol selection, all the eating options and all the space. We came back for a second time, became members and plan to visit once or twice a year.
Stayed 7 nights in May 2025

10/10 Excellent

Jennie

Liked: Cleanliness, room comfort
The staff was everywhere and very friendly. The hotel had excellent internal transportation and service was fast. The food was good to excellent and we rarely had to wait for our needs.
Stayed 5 nights in May 2025

10/10 Excellent

Lucio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What I really loved about this property is the staff everyone is so nice and welcoming. Except for one employee who was on his phone when I was talking to him I just felt ignored because he would just say “a-ha”. Other than that everything was perfect. I can’t wait to go back to this property and spend more days here.
Pool view
We were laying by the beach
Stayed 4 nights in May 2025

8/10 Good

Beverly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked how big it was and how there were golf carts to help us get around. The food was wonderful as well.
Stayed 6 nights in May 2025

4/10 Poor

Althea Price

Traveled with group
Liked: Cleanliness, property conditions & facilities
The ocean is blocked by a wall and rocks Full of dirty seaweed! Total deceptive advertisement! You cannot go on the beach into water! There are armed guards all over property which is very eerie
Nice view and chairs and cabanas but no access to ocean
This is as far as you get to beach unless you go on excursions to different beach
Stayed 4 nights in May 2025

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I read reviews - ALWAYS! The reviews for this property weren't great. That being said - the reviews are full of crap! This place was AMAZING! We got back last night and wish we were still there. Are there things that could be improved? Of Course! But did any of those things take away from what an awesome trip it was, NOT IN THE SLIGHTEST! Just book it already, you won't regret it!
Stayed 6 nights in May 2025

10/10 Excellent

Lonnie

Liked: Amenities
Very good place to stay for couples
Stayed 6 nights in May 2025

6/10 Okay

Eduardo, San Juan

Traveled with group
No beach to swim.
Stayed 4 nights in Apr 2025

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall an amazing experience! There are a few suggestions 1- the website is not easy and needs a better interactive map 2-a small general store would have been helpful for simple snacks, toiletries, feminine products, etc
Stayed 5 nights in May 2025

10/10 Excellent

Noah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Went here for our honeymoon and had a great time. The staff were very helpful and made it really easy to enjoy ourselves. Only issue is the one bartender overserved to the point where a drink was 3/4 alcohol and 1/4 juice.
Stayed 6 nights in May 2025

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely a beautiful resort! The resort is huge. The property is very clean and well kept. I never saw one piece of trash. The resort and rooms are very clean. Food was good— the Marlin Tacos were my favorite! The spa was great! Everyone was nice and we had a wonderful time. The only issue we had was with the safe in our room which kept messing up because it was broken so we had to move rooms a couple days after arriving to resolve the issue. We will be back in the future!!
Stayed 5 nights in May 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with great staff would return
Stayed 5 nights in Apr 2025

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Dorado Royale for the first time and absolutely loved everything about it. From the moment we arrived, the staff made us feel very welcome. The food was absolutely fantastic - in every single restaurant (they have more than 10 speciality restaurants and bars and we tried as many as possible :) And the service was outstanding—everyone was so friendly and attentive. We really appreciated that there were lots of fun activities and entertainment options, but no pressure to join—everything was relaxed and easygoing. We joined a few games and events when we felt like it, and it was a great way to mix things up. We took part in two excursions, both really well organized and great. We also had the candle light dinner at the beach, which was fantastic. The resort offers three different parts - two for adults only (Dorado Casitas and Dorado Royale), and one for families (Generations). We stayed at the Dorado Royale. The whole resort is just beautiful—like a paradise. And everything was spotless and well-maintained. We usually don’t go back to the same place twice, but this time we’re seriously considering it!
Stayed 7 nights in May 2025

8/10 Good

courtney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sergio is awesome. We had an issue and he had our room switched within minutes. The food is okay. My only true complaint is the carts around the property. Some of the drivers will pass you with empty carts. Overall a good stay otherwise!
Stayed 3 nights in May 2025

8/10 Good

flor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful. The hotel was not a party place, so if you are looking to relax, then this is the place. There's no beach to swim. If you are like me, a beach person, then this is not for you. The rocks, the see weed makes it impossible to go in the water. I liked the a la carte restaurants but you should always have buffet for lunch. Because the snack bars would close at 3:30 and it was either pizza or nothing. I also had a swim up pool in my room, the pool was not cleaned, and the main pool should be cleaned more often.
Stayed 5 nights in May 2025

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our third stay and we can’t wait to book our fourth!
Stayed 7 nights in May 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
Service was the best.
Stayed 8 nights in Apr 2025

6/10 Okay

Sergii

Traveled with partner
Disliked: Property conditions & facilities
We got a room on the first floor of the building number 7. I imagine one of the worst buildings and one of the worst rooms, cause otherwise I cannot justify the positive reviews. The building was old, the room even older. It is in a desperate need of renovation. Long list of small issues that we tried to fix but eventually gave up. Old furniture that is falling apart and hasn’t been clean in a while. The room was very dark and one of the main light switches malfunctioned at first (“it just needs a little knock”, the bellboy said) and died for good on day three. The safe stopped locking on day 2, and after it got fixed on day 3 after several desperate calls to send someone to fix it, it stopped working completely on day 4. The room smelled of dust and dumpiness and old age. The toilet handle didn’t work, so the toilet didn’t flush. After someone came and fixed it, it stopped working again on the same day. By that time we reached a different level of enlightenment, hence just moved the lead and manually pressed the button inside the toilet tank to flush. It worked mostly fine. Our room was located right by the staircase, and hotel obviously knows nothing about sound-
Stayed 7 nights in Apr 2025

10/10 Excellent

Marvin, Wilton

Stayed 8 nights in Apr 2025

10/10 Excellent

Clara

Liked: Cleanliness, property conditions & facilities
Everything was wonderful but the app was detracting at times and any time we would use it to message concierge we never got a reaponse
Stayed 7 nights in Apr 2025

10/10 Excellent

Yutiv Tia, Owings Mills

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I love the shuttle access the property is large. All staff were friendly and welcoming. Pls be sure to set up your transportation to various activities and set dinner reservations before you head to your room upon check in/arrival. Kompai is a my fav. Dress accordingly with collared shirts for men to attend dinner at the restaurants.
Stayed 4 nights in May 2025