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Aparthotel

El Dorado Royale, All & More Inclusive Adults Only

5.0 star property
Adults-only beachfront aparthotel with 6 outdoor pools

Choose dates to view prices

Photo gallery for El Dorado Royale, All & More Inclusive Adults Only

Exterior
Reception
BEACH FRONT JUNIOR SUITE | Balcony view
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪6 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪6 min drive‬
  • Place, Paradise Beach
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for LUXURY JUNIOR SUITE - MORE INCLUSIVE

LUXURY JUNIOR SUITE - MORE INCLUSIVE | Free minibar, desk, laptop workspace, blackout drapes

LUXURY JUNIOR SUITE - MORE INCLUSIVE

  • Garden view
  • 599 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for BEACH FRONT JUNIOR SUITE

BEACH FRONT JUNIOR SUITE | Free minibar, desk, laptop workspace, blackout drapes

BEACH FRONT JUNIOR SUITE

  • Beach view
  • 590 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP JUNIOR SUITE

SWIM UP JUNIOR SUITE | Balcony view

SWIM UP JUNIOR SUITE

  • Bay view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for BEACH FRONT SWIM UP JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout drapes

BEACH FRONT SWIM UP JUNIOR SUITE

  • Bay view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT SWIM UP SUITE

Free minibar, desk, laptop workspace, blackout drapes

ROYAL RETREAT SWIM UP SUITE

  • Garden view
  • 590 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT JUNIOR SUITE

Free minibar, desk, laptop workspace, blackout drapes

ROYAL RETREAT JUNIOR SUITE

  • Garden view
  • 599 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ROYAL RETREAT BEACHFRONT SUITE

Free minibar, desk, laptop workspace, blackout drapes

ROYAL RETREAT BEACHFRONT SUITE

  • Ocean view
  • 599 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ROYAL RETREAT DELUXE GARDEN SUITE

ROYAL RETREAT DELUXE GARDEN SUITE | Free minibar, desk, laptop workspace, blackout drapes

ROYAL RETREAT DELUXE GARDEN SUITE

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Free minibar, desk, laptop workspace, blackout drapes

Suite Junior

  • 613 sq ft
  • Sleeps 3

View all photos for Double Suite with Garden View

Free minibar, desk, laptop workspace, blackout drapes

Double Suite with Garden View

  • Garden view
  • 592 sq ft
  • Sleeps 2

View all photos for Suite Premium

Free minibar, desk, laptop workspace, blackout drapes

Suite Premium

  • 592 sq ft
  • Sleeps 2

View all photos for Suite Luxury

Free minibar, desk, laptop workspace, blackout drapes

Suite Luxury

  • 592 sq ft
  • Sleeps 3

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About the neighborhood

Playa del Carmen

Beachfront retreat .At this Playa del Carmen aparthotel, you'll be within 6 miles (10 km) of Maroma Beach and 20 miles (32 km) of Playacar Golf Club.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive - 3.1 miles
  • Playa Paraiso Golf Course - 6 min drive - 3.3 miles
  • Nicklaus Design Golf Course - 8 min drive - 3.1 miles
  • Paradise Beach - 8 min drive - 4.0 miles
  • Dr. Alfredo Barrera Marin Botanical Garden - 9 min drive - 6.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪El Mar Y Tierra - ‬7 min drive
  • ‪Don Miquel - ‬10 min drive
  • ‪La Hacienda - ‬8 min drive
  • ‪El Cocotal - ‬2 min walk
  • ‪Guacamaya Bar - ‬6 min walk

About this property

El Dorado Royale, All & More Inclusive Adults Only

Adults-only beachfront aparthotel with 6 outdoor pools
El Dorado Royale, All & More Inclusive Adults Only is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Royale, All & More Inclusive Adults Only you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 12 restaurants on site. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 9 bars/lounges. WiFi is free in public spaces. This Mediterranean aparthotel also offers a fitness center, a garden, and a terrace. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen aparthotel.

  • 476 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 9 bars or lounges
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Terrace
  • Garden
  • ATM
  • Smoking in designated areas
  • Swim-up bar
El Dorado Royale, All & More Inclusive Adults Only offers 476 air-conditioned accommodations with free minibar items and bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and hydromassage showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Náay Spa. Services include deep-tissue massages, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Similar properties

Front of property
El Dorado Casitas Royale, All & More Inclusive - Adults Only
Playa del Carmen
  • On private beach
  • Pool
  • All inclusive
  • Spa
4.3 out of 5, Excellent, 146 reviews
$439 nightly
The price is $535
Apr 5 - Apr 6
Total with taxes and fees
El Dorado Casitas Royale, All & More Inclusive - Adults Only

Property amenities

Beach

  • On a private white sand beach

Pool/Spa

  • 6 outdoor pools
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Full-service spa
  • Hot tub
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car not required
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Restaurants on site

  • D´ITALIA VILLAS
  • FUENTES
  • KAMPAI
  • KICK
  • LA CANTINA BAR

Dining

  • 12 restaurants
  • 2 beach bars
  • 2 poolside bars
  • 9 bars/lounges
  • A swim-up bar
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathrobes
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 30-inch smart TV with cable channels
  • Music library
  • Nightclub

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk chair
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Daily housekeeping
  • Electrical adapters
  • Free bottled water
  • Iron/ironing board
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guides
  • Safe

Things to do

  • Billiards/pool table
  • Gym
  • Volleyball
  • Fishing nearby
  • Horseback riding nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 476 units
  • Banquet hall
  • Garden
  • Humane treatment of captive wild animals
  • LED lighting
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

Property Registration Number 02451323

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma

Frequently asked questions

How close is El Dorado Royale, All & More Inclusive Adults Only to the airport?

El Dorado Royale, All & More Inclusive Adults Only is 20.8 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at El Dorado Royale, All & More Inclusive Adults Only?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at El Dorado Royale, All & More Inclusive Adults Only on May 3, 2026 start from $435, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Dorado Royale, All & More Inclusive Adults Only have an airport shuttle?

El Dorado Royale, All & More Inclusive Adults Only offers a free airport shuttle, available 24 hours a day, on request.

How close is El Dorado Royale, All & More Inclusive Adults Only to the beach?

This aparthotel is on a private beach. Don't forget your sunscreen!

Does El Dorado Royale, All & More Inclusive Adults Only offer free breakfast?

El Dorado Royale, All & More Inclusive Adults Only does not offer free breakfast.

Is there a casino at El Dorado Royale, All & More Inclusive Adults Only?

No, there is no casino at this aparthotel.

What time is check-in at El Dorado Royale, All & More Inclusive Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at El Dorado Royale, All & More Inclusive Adults Only?

This aparthotel offers free self parking and valet parking.

Does El Dorado Royale, All & More Inclusive Adults Only have a pool?

El Dorado Royale, All & More Inclusive Adults Only features 6 outdoor pools.

Does El Dorado Royale, All & More Inclusive Adults Only have a restaurant?

El Dorado Royale, All & More Inclusive Adults Only is home to LA CANTINA BAR, which features Mexican cuisine.

Does El Dorado Royale, All & More Inclusive Adults Only have a spa?

Pamper yourself with a day at Náay Spa, where you can enjoy body treatments, body scrubs, and body wraps.

How close is El Dorado Royale, All & More Inclusive Adults Only to downtown Playa del Carmen?

El Dorado Royale, All & More Inclusive Adults Only is 13.9 mi away from Playa del Carmen.

El Dorado Royale, All & More Inclusive Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 598 reviews
Rating 8 - Good. 125 out of 598 reviews
Rating 6 - Okay. 70 out of 598 reviews
Rating 4 - Poor. 22 out of 598 reviews
Rating 2 - Terrible. 23 out of 598 reviews

9.2/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

elizabeth

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was friendly and room was nice. Getting dinner reservations was an issue the entire stay, as well as getting a pool chair. Food was ok. I've been to another el dorado location (maroma) and i think ill stick to that one from now on.
Stayed 6 nights in Dec 2025

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, loved swim up room, beautiful property, polite and attentive staff.
Stayed 6 nights in Dec 2025

4/10 Poor

Alok

Traveled with family
Disliked: Cleanliness, amenities
The resort did not meet our expectations: Lomas Travel was lousy so we booked a private taxi, the food was below average, service was generally good, but some front desk workers were rude, lacked empathy and basically did not care! I would never stay here again!
Stayed 1 night in Dec 2025

6/10 Okay

Canon

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice. Difficult to get dinner reservations Steakhouse was terrible
Stayed 3 nights in Dec 2025

10/10 Excellent

Bradley

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, it was quiet and not overcrowded, very good experience.
Stayed 5 nights in Dec 2025

10/10 Excellent

Rosalyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the moment of arrival, we felt pampered. The staff was extremely accommodating. The ground were amazing. Walking the paths at night was peaceful and beautiful. I would definitely recommend booking a stay and this resort.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alix

Traveled with group, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2025

8/10 Good

Marie Ange

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. The staff we encountered were nice and helpful for the most part. The grounds were well kept, and the resort overall was beautiful. The food and drink were good as well. We had a swim up room and found it to be more like a lazy river where other guests could swim through from the main pool, but we appreciated the quick access from our room and lounging chairs and table outside the room. The dinner at Fuentes was quite as interesting dinner/cooking experience that I would recommend.
Outside Swim Up Room
Anniversary Surprise
Lobby
Stayed 4 nights in Nov 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Room was beautiful, staff were fantastic and the food was great. Lots of options for restaurants. Book restaurants when you arrive so can get in if busy. The atmosphere and entertainment was great. We had a swim up room that we enjoyed thoroughly as the pool off our deck was beautiful. The beds were super comfortable and we would recommend El Dorado Royale to anyone looking for a relaxing beautiful all inclusive resort.
Our swim up deck and pool
Relaxing on the ocean
The grounds
Stayed 5 nights in Dec 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Top shelf liquor at the bars and 10/10 food quality
Stayed 7 nights in Nov 2025

8/10 Good

Manuel, national city

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Las amenidades eStan super. Pero es un problema la reservación en los restaurantes y los carritos tardan mucho en pasar Todo lo demás está súper bien.
Stayed 1 night in Dec 2025

10/10 Excellent

Donald W

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wow. Best vacation ever. The room was gorgeous, The amenities, were so plentiful that we wished we had another week to experience them all. (Next time!) The location and grounds were positively DREAMY. We really walked our feet off trying to experience everything! But the very best thing about our stay was that the entire staff, everyone straight down to the merest maid, was immensely and incredibly friendly and accommodating. We received VIP treatment every moment of every single day. Five enthusiastic stars!
Stayed 4 nights in Dec 2025

6/10 Okay

Christy

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Daily staff was great, super nice, but lobby staff not so much. Room was clean but out dated. Getting in a Restaurant even the buffet was a hassle and frustrating. (Apparently Members are priority) There is hardly any nightlife. Entertainment seemed to be something you had to book additionally. It’s a beautiful place but for the money, we won’t be going back. This property caters to its members, they do try to get you to buy in, by listening to their offers, however they give nice incentives for your time.
Stayed 6 nights in Nov 2025

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We took the Lomas Hospitality that came with our all inclusive from the airport and back again.We had a really smooth trip there and back.We got to the hotel a couple hours before check in but we got to have lunch at one of te restaurants as soon as we got there.The resort is very well taken care of lots of staff.Lots of different restaurants to choose from.The pools are not heated so the water wasnt as warm but we went the last week in November so thats to be expected. The beach is not swimable here.And their salt water pool was under renovation while we were there but our room was cleaned everytime we left.The food was amazing,Mexican night was our favorite along with The Spot for lunch.It rained one afternoon so we booked a spa and it was a really good experience. They do have their reps that show you around to get you to sign up for membership we did not but still got a free spa treatment. For a quiet 20th anniversary trip we had an amazing time.We do wish they had an option for non drinkers,and for that reason we would probably choose non all inclusive next time.
Stayed 5 nights in Nov 2025

10/10 Excellent

Margarita

Stayed 1 night in Nov 2025

6/10 Okay

Talia M, Fuquay Varina

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property is beautiful, very large, and the rooms were nice. If you're a beach person, you wont like it because of the barriers. It was very quiet when we were there and when they played music it was older (like decades). I wish there was more local food available. We survived on room service. The food at the restaurants was underwhelming. The service was great; everyone was so willing to assist. Thr drinkscwere great! Overall we had a really good time!
Stayed 3 nights in Nov 2025

10/10 Excellent

Kellie Judith

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place was incredible. Highly recommend!
Stayed 3 nights in Sep 2025

6/10 Okay

Sadie

Business traveler, Traveled with partner
Liked: Cleanliness
Was pushed to book with our concierge for activities but the excursions the concierge book are the extra cost ones. They forgot to tell us that the excursions included with our package had to be booked at the check in area. Room was clean. Most staff were nice. Had to make a reservation every night for dinner, couldn’t walk in to a restaurant. On our first day there we sat down to make “reservations” for our dinners for the week and a lot of the restaurants were booked until like 9:00 or 9:30 or not available at all. The cenote was closed. You had to pay extra for the cabana beds. There is a lot of walking to destinations within the resort, just a tip for those who have trouble walking long distances.
Stayed 6 nights in Nov 2025

2/10 Terrible

Abraham

Perfect for those that like to pay extra for literally everything. As soon as you get there, they try to sell you expensive dinner package and as soon as you say you're not interested, you become a leper to them. Never meet our concierge, We were only able to make reservations for 2 restaurants which we didn't really have a choice for. The dinner was like appetizers so we were definately hungry and had to settle for burgers and hot dogs. Also, we kept getting disconnect every time we called the front desk or room service. Bring good walking shoes, you'll be walking all day getting from place to place since their golf carts are nonexistent. Other than that. Pretty place
Stayed 4 nights in Nov 2025

6/10 Okay

Ma Rowena

Traveled with family
Liked: Cleanliness, property conditions & facilities
They can put more lights at night and signs on the pathways at night its scary to walk at night, I run into an alamid on my way back to our unit after dinner, and one other tailed animal that resembles a racoon. on our way back from our dinner. We get lost twice looking for for our room.Theres not a lot of people/staff to ask for information.we need more instructions at check in. The staff in the restaurants are efficient, professional and pleasing to deal with, every food they served are delicious. Staff are nice and helpful otherwise.Beatiful resort!
Stayed 3 nights in Nov 2025

8/10 Good

Anjum, Mechanicsburg

Stayed 5 nights in Nov 2025

2/10 Terrible

Jessica

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff was rude. The rest of the staff was amazing. Our room was not at all as described. There was mold in our toilet. Everything always felt damp in our room. The "swim up" was a joke
Stayed 5 nights in Nov 2025

10/10 Excellent

Chloe

Stayed 4 nights in Nov 2025

2/10 Terrible

Mohmed Saieed

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not a great ending to our vacation with a day wasted trying to figure out why the hotel transfer wanted us to leave early. We got a taxi of their choice and he overcharged and became aggressive. The beach and buffet were lacking and subpar. This is not a 5 star hotel, maybe 3.5. Westjet delayed us an hour and they gave us a smaller plane as we paid for premium seating on a Max-800. The hotel, airline and transportation services aren’t in concert, which is normal but this was egregious and stressful. Hoping they can fix things for their sake.
Stayed 4 nights in Nov 2025

8/10 Good

Ruth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful room with good access to a quiet pool. Our shuttle was easy to book both ways. We weren’t wowed by the food but breakfast at the Riocon was always great.
Stayed 7 nights in Nov 2025