"A great experience can't wait to visit again! Thanks for a great time! " More

By a verified traveler on Tue 08 Aug 2017

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Hotel Description

A luxury stay in the heart of Manhattan awaits you at W New York - Union Square. Within a 20-minute stroll, you'll find popular places like New York University and Empire State Building. Highlights at this romantic hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

All 270 rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, wired Internet, and DVD players. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Separate bathtubs and showers, free newspapers, and in-room massages are also available.

The restaurant, Irvington, serves Mediterranean cuisine and is open for breakfast, brunch, lunch, and dinner. Business travelers can take advantage of conference space, meeting rooms, and a business center. Additionally, you'll find WiFi in public areas, coffee/tea in a common area, and laundry facilities. There's also the convenience of valet parking.

Within a 30-minute walk of this 4.5-star Union Square hotel, attractions include Macy's and Grand Central Terminal.

Wonderful Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$216 per night

Cool Corner Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fabulous Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mega Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed (Studio Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

W New York - Union Square ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0
5 out of 5

Loved it!

A great experience can't wait to visit again! Thanks for a great time!

Posted by , from Boston Ma on Aug 8, 2017

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Comment from Hotel Management

Aug 10, 2017 by WUS

Hello Kathleen, Your review and outstanding score have made our day! It was our pleasure to host you and we thank you for sharing your experience. We look forward to welcoming you back through our doors soon. All the best, W Union Square

5 out of 5

Perfect hotel for our girls weekend getaway

Pros: Close restaurants, Quiet, great shopping in area
Spent the weekend in NYC to celebrate my friend's upcoming wedding. I booked a corner king room, which was actually much larger than I anticipated, given the comments about room size. My friend had a one bedroom suite which had a separate living room area. This was perfect for 8 of us to hang out and have a little pre-party before heading out to dinner. The staff was wonderful and really helped us make it an incredibly special weekend. I would definitely recommend this hotel. Seems they did some pretty extensive renovations since the last time I was there several years ago.

Posted by , from NJ on Jul 24, 2012

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5 out of 5

Everything was wonderful

Pros: Close restaurants, Free Internet, Quiet
Felt that the price was a little high initially, but we were given everything we paid for.

Posted by , from Kaysville, UTAH on Apr 13, 2011

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5 out of 5

One of my favorites in NYC

Cons: No free Internet
I travel to NYC all the time and have stayed in many places. W Union Square is one of my favorites because of the helpful staff, well-appointed rooms, and excellent location. This W Hotel is usually more expensive than the W Hotel on the Upper East Side, which is also nice. Beware if you haven't been to NYC, all hotels are small and pricier than in other cities and street noise exists in virtually every building even on the highest floors.

Posted by , from Houston, TX on Feb 8, 2011

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4 out of 5

This hotel is very trendy and in a great location.

Pros: Close restaurants, Quiet
Enjoyed our stay - very trendy hotel in a great location. Rooms are small and immaculate. Reasonable for NYC. I would recommend this hotel -

Posted by , from Boston area on Feb 7, 2011

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5 out of 5

Feels like home!

Pros: Free Internet, Quiet
They gave me an upgrade because we were 3 in the room and I asked for a king size bed with a roll away bed and the guy at the front desk told us that the double bed room was bigger and the extra bed will fit better! He was right and we have more room space! My family loves this hotel...it's beautiful, quiet, nice views . we loves the W!

Posted by , from Puerto Rico on Feb 4, 2011

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4 out of 5

Great Girls Weekend!

I am an admitted hotel snob who enjoys chic, boutique properties that attracts a younger but more affluent crowd and will say that this was my first experience at a W Hotel. My stay lived up to the hype. A few months ago, I took a girls weekend to NYC as part of a business trip, and we found a great deal at the W Union Square. Our room was small - typical for a NYC hotel - but it was very clean and well-decorated, two must haves in my book. The bed was comfy; the bathroom had a standing shower, which I prefer; and there were adequate plugs and a full length mirror. Score! We had happy hour drinks and some munchies at the bar, and, while it was totally overpriced as expected from a hotel lounge, everything was tasty. (They do, however, need to invest in some shades over those massive windows. We couldn't escape the sun!) Overall, my stay was good, as expected from the W brand, and I would be happy to stay again if I were to get a great deal. We paid $** per night, which was definitely worth it, but I would not pay upwards of $*** per night.

Posted by on Nov 1, 2010

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1 out of 5

bad, bad, experience. bad. Will never stay here again.

The W at Union Square has gone steeply downhill. This used to be our favorite hotel in the country. Now we will never go back. Service is unpredictable and lax. The front desk staff are incompetent to the point of being harmful. The management simply does not care. We were overcharged due to a desk clerk's mistake and were made to feel like we were criminals as the front desk manager argued with me until I cried in frustration. That is very uncool. The hotel is clean (no bed bugs) and safe. You can get better quality service for a much lower price at a Holiday Inn.

Posted by on Sep 26, 2010

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5 out of 5

Looking for another reason to stay!

Loved this hotel. Clean and tidy, chic without being stuffy. Surprised by the convenience/location of this hotel to the subway. Been to NYC many times but was not too familiar with Union Square - GREAT location! Staff was very accomodating and friendly, although we didn't have any outrageous special requests. We were part of a large group and so our group rate made this an EXCEPTIONAL bargain! But do some searching - some of these rooms go on sale cheap. Don't expect a good view - we didn't have one, but with the location, it wasn't important... we were out and about. Try the (quirky) Green Cafe next door for a quick, yummy breakfast and the Wildwood BBQ down the street for a great fun casual dinner. (surprisingly good bbq for NYC) Would stay again soon! In a heartbeat!

Posted by on May 25, 2009

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1 out of 5

Clean Room????? Whenever? Whatever?

I was really disappointed by the service at this W hotel. I reserved a non-smoking room, but instead they put me into smoking room. I have to come down to lobby to change to a non-smoking room. The shower in the non-smoking room was unclean~mold inside of shower floor. There is no other non-smoking room for us to switch when we called the front desk. Since we booked 6 nights there, we requested to clean the mold while we are gone in the daytime. Nothing has been done when we returned to the hotel that night, still mold inside of the shower. I called front desk, concierge, & housekeeping to solve this issue, but all they did was apologized. No one actually come up to the room to check it out or clean it. Terrible service. We end up buying bleach in the nearby Walgreen to clean up the shower floor ourselves. The entire experience is terrible at this W hotel. The only good thing about the hotel is the location, it 's pretty convenience.

Posted by on Aug 25, 2008

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About the W New York - Union Square

Location 201 Park Ave S, New York, NY 10003

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center, limo/town car service, and meeting rooms. WiFi and wired Internet are available in public spaces for a fee. A 24-hour fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury W New York - Union Square. Parking is available for a fee.

  • 270 guestrooms or units
  • 6 conference rooms
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Microwave (on request)
  • DVD player

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (15.4 km / 9.6 mi)
  • Train station: New York Penn Station (2 km / 1.3 mi)
  • Metro station: 8 St. - NYU Station (0.8 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

W New York - Union Square offers 270 air-conditioned accommodations with DVD players and minibars. Pillowtop beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Manhattan hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Microwave available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Irvington - This restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness facility.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.

Pets

  • Pets: USD 125.00 per accommodation, per day, plus a one-time cleaning fee of USD 100.00

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 80 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 14.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 14.99 per 24-hour period (rates may vary)
  • Self parking fee: USD 60 per day
  • Valet parking fee: USD 70 per day
  • Pet fee: USD 125.00 per accommodation, per day plus USD 100.00 one-time cleaning fee
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • W Hotel New York Union Square
  • W New York Union Square
  • w Hotel Union Square
  • w Hotels Union Square
  • w New York - Union Square Hotel New York City
  • Hotel W New York Union Square
  • w Union Square