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"Overall, we had a nice stay. The room and the bathroom were huge and were cleaned regularly. The AC however, didn't work very well, especially during nighttime (our friends who were staying on the same floor, but in a different unit had the same issue). We could not get the temperature below +22 C on some of the nights, so getting good sleep was not always easy. The food was fine overall, however, we expected more variety of fish and seafood at the main restaurant. It was difficult to get a reservation at certain a la carte restaurants (I was determined and came to relations desk 3 times during the stay, so I got mine) - you can make it for only 3 days in advance. Then some of them are not as good as expected and service feels rushed (we had such experience at Mangal and Brazilian). Asian and Turkish were amazing - both food and service. Coffee was delicious (I drink black, my husband and in-laws - latte), especially across the street from the beach bar's entrance. Entertainment was great. Hardworking and talented! I know, it's not the warmest season (mid-Feb), so water in all the pools was ice cold, except one heated pool in front of the reception building, so everyone tended to stay there, so getting a vacant spot was not always easy. Service was overall good, we haven't noticed any special treatment after tipping staff however :)) "

"Excellent staff and guest service. Modern and clean. "

"The hotel itself is stunning and very picturesque. The property is beautifully maintained, and the overall atmosphere feels luxurious. The hotel is also very clean, and the staff are polite and welcoming. However, the vegetarian options are extremely limited. The only choices available were grilled vegetables, mashed potatoes, and rice. There was a pasta station, but for an all-inclusive resort, you would expect a much wider variety of vegetarian dishes. Communication was also challenging at times. Many staff members struggled to understand English and often relied on AI to communicate. Even something as simple as requesting a cup of oat milk became unnecessarily difficult. Overall, the hotel is visually impressive with great servic, but the limited vegetarian options and communication barriers made the experience less seamless than expected. "

"Everything was great"

"Cleanliness was really good. The staff was freindly. Food could do with more variety. "

"Rooms were clean and well looked after. Service was excellent in every part of the hotel which was lovely. Hotel well laid out, the ground were well looked after. Some food good. Negative points, drinks, veeery limited, no wine, many bars ran out of beer, only full sugar soft drinks. Showers were not hot at all. Good ok, best food in Mexican and the above restaurant."