61% Based on 276 reviews TripAdvisor Traveler Rating 3.5 out of 5

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Hotel Description

Sheraton Ambassador Hotel puts you in the heart of Monterrey, within just a 10-minute stroll of popular attractions like Faro de Comercio and Fuente de la Vida o Neptuno. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

You can enjoy free WiFi, cable TV, and coffee/tea makers, featured in all 229 rooms. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Additionally, 24-hour room service, free bottled water, and safes are available.

For a drink, you can stop by the hotel's own bar/lounge. Enjoy the outdoor tennis court and sauna as well as access to racquetball/squash. 9967 square feet (926 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Other amenities include WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 7 AM and 11 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4-star Monterrey Centro hotel, attractions include Macroplaza and Explanada de los Heroes.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$79 per night

Club Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend out of 276 reviews

Excellent 69
Good 89
Average 48
Poor 45
Terrible 25
Value <span>4.0</span> out of 5
Rooms <span>3.5</span> out of 5
Cleanliness <span>4.0</span> out of 5
Service <span>4.0</span> out of 5

About the Sheraton Ambassador Hotel

Location Av Hidalgo 310 Oriente, Monterrey, NL 64000

Property Features

As a guest of Sheraton Ambassador Hotel, you'll find an outdoor pool, an outdoor tennis court, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. Business amenities include limo/town car service and meeting rooms. Event space at this hotel measures 9967 square feet (926 square meters) and includes conference space. A rooftop terrace, a library, and multilingual staff are also featured at the business-friendly Sheraton Ambassador Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Monterrey hotel is smoke free.

  • 229 guestrooms or units
  • 12 levels
  • 12 conference rooms
  • 9967 sq ft of conference space
  • 926 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Wedding services available
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Outdoor tennis court

Internet

Available in all rooms: Free WiFi

Available in some public areas: WiFi (surcharge)

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Monterrey, Nuevo Leon (MTY-General Mariano Escobedo Intl.) (28.6 km / 17.8 mi)
  • Metro station: Padre Mier Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Ambassador Hotel offers 229 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Pillowtop beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Sheraton Ambassador Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Located in the hotel's health club and accessible by a second-story enclosed walkway is an 11.5-by-4.5-meter (38-by-15-ft) outdoor swimming pool surrounded by a sundeck furnished with padded lounge chairs and umbrella tables. Inside the health club are a complimentary fitness center with cardio machines, weight machines, and free weights; complimentary men's and women's saunas, steam rooms; and a racquetball/squash court (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Racquetball/squash on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 250.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • Pets: MXN 400 per pet, per stay, plus a one-time cleaning fee of MXN 1330 and a deposit of MXN 300.00 per night
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 20 kg)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No cribs (infant beds) available
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 280 for adults and MXN 140 for children (approximately)
  • Fee for wireless Internet in public areas: MXN 30 per day (rates may vary)
  • Valet parking fee: MXN 100 per day (in/out privileges)
  • Pet deposit: MXN 300.00 per night
  • Pet fee: MXN 400 per pet, per stay plus MXN 1330 one-time cleaning fee
  • An early check-in fee will be charged
  • A late check-out fee will be charged
  • Rollaway bed fee: MXN 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ambassador Monterrey
  • Hotel Sheraton Ambassador Monterrey
  • Monterrey Sheraton
  • Monterrey Sheraton Ambassador
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel
  • Sheraton Ambassador Monterrey
  • Sheraton Ambassador Monterrey Hotel
  • Sheraton Monterrey
  • Sheraton Hotel Monterrey
  • Sheraton Ambassador Hotel Monterrey

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.