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4.2 out of 5

"This was a lovely hotel. " More

By a verified traveler on Tue 01 Jun 2021

Hotel Description

3.5-star hotel near Union Station

Heart of Kansas City

Within a 10-minute walk of this Crown Center District hotel, you'll find Union Station and Crown Center. Sea Life Kansas City Aquarium and Science City at Union Station are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the 3 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 81 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, rainfall showerheads, and down comforters.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$128* Per night/room Aug 8 - Aug 9

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Indigo Kansas City - The Crossroads, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Indigo Kansas City - The Crossroads, an IHG Hotel

Everyone (6) Family (8)
5 out of 5
This was a lovely hotel.

Posted by on Jun 1, 2021

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Comment from Hotel Management

Jun 30, 2021 by Richard Graham - GM

Hello Anonymous, Thank you for the wonderful review! We look forward to your return. Safe travels!

5 out of 5

Posted by on Mar 28, 2021

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5 out of 5
I loved my king suite, the layout of the room. The bed were nice and smooth, and bath linens were thick and sumptuous. I loved the Aveda products also! Front desk, valet, bar and breakfast staff were all exceptionally personable and friendly. I’d stay here again!

Posted by on Mar 15, 2021

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Comment from Hotel Management

Mar 22, 2021 by Richard Graham - GM

Hello Anonymous, Thank you for the wonder review and detailed feedback! We are happy to see you loved your suite and all of the amenities it comes with. WE would be honored to host you again in the future. Safe travels!

3 out of 5
Paid for a king bed and got twin queens. Paid for breakfast but got free parking instead which was fine

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 15, 2021 by Richard Graham - GM

Hello anonymous, Thank you for your review and feedback. We look forward to our restaurant resuming normal operation in the future and hope you will entertain returning in the future. Safe travels to you.

4 out of 5
Clean. Professional staff. Helpful. I would give 5 stars if

Posted by on Dec 28, 2020

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Comment from Hotel Management

Dec 28, 2020 by RGraham-GM

Hello anonymous, Thank you for your review! We are glad to see you enjoyed your time with us. Please come back and visit again soon!

4 out of 5

Posted by on Aug 16, 2020

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Comment from Hotel Management

Aug 21, 2020 by Richard Graham - GM

Hello Anonymous, Thank you for the great review! We look forward to welcoming you back again, SOON!

4 out of 5
Awesome rooms. Staff checked us out early at 10:00 am (12:00 checkout time) due to their high turnover rate for the next night, which didn't give us access to our room when we came back at 11:00 and that created an issue. Hotel is nice and rooms were great!

Posted by on Feb 6, 2020

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Comment from Hotel Management

Feb 7, 2020 by Kory A.

Dear Anonymous, Thank you for taking the time for leaving us a review! We are glad you decided to stay with us while you were in the crossroads and enjoyed the room! We are sorry to hear that you were checked out early and will coach our staff to make sure this does not happen for future stays. Thank you again, and we hope to see you back!

5 out of 5
the hotel was beautiful and contemporary! Our room was a great size and the bed was wonderful!

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 30, 2019 by Kory A.

Dear Anonymous, Thank you so much for taking the time to drop a review! It is fantastic to hear you had such a wonderful experience with us, and we wish to see you back when you are in our neck of the woods!

5 out of 5
Incredibly helpful and friendly staff. Beautiful rooms and very clean.

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 6, 2019 by Kory A.

Dear Anonymous, Thank you so much for taking the time to leave us a review! It is great to hear you enjoyed your time with us, and hope to see you back!

2 out of 5
I was very disappointed to say the least. Towels dirty in room, room had no windows to see out of and no one at the check in desk at 4 pm. The only good thing about this stay was the Valet staff were great and the location was cool.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 8, 2019 by Kory A.

Dear Anonymous, Thank you very much for taking the time to leave a review from your stay! We are sorry to hear of your poor experience during your time with us. We apologize for the inconveniences this caused you. We hold ourselves to higher standards and will make corrections as to improve future stays. Thank you again, and we wish that you would give another opportunity when you are in Kansas City!

About the Hotel Indigo Kansas City - The Crossroads, an IHG Hotel

Location 2020 Grand Boulevard, Kansas City, MO 64108

Renovations + Closures

The following facilities or services will be unavailable from June 15 2021 to July 31 2021 (dates subject to change):

  • Breakfast
  • Dining venue(s)

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. There are 3 meeting rooms available. The business-friendly Hotel Indigo Kansas City - The Crossroads, an IHG Hotel also features a fitness center, dry cleaning/laundry services, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Kansas City hotel is smoke free.

  • 81 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Kansas City International Airport (MCI) (32.2 km / 20 mi)
  • Train station: Kansas City Union Station (0.9 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Indigo Kansas City - The Crossroads, an IHG Hotel offers 81 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads. This Kansas City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7 AM to 11:00 AM.

Leedy's Bar and Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 per person (approximately)
  • Valet parking fee: USD 24 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Indigo Kansas City Crossroads
  • Hotel Indigo Crossroads
  • Indigo Kansas City Crossroads
  • Hotel Indigo Kansas City The Crossroads
  • Hotel Indigo Kansas City The Crossroads
  • Hotel Indigo Kansas City - The Crossroads, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.