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"The heating unit in our room was so noisy, we turned it off to sleep! " More

By a verified traveler on Sat 16 Feb 2019

Hotel Description

3.5-star guestrooms with free WiFi

In Saddle Brook

Within 6 miles (10 km) of this hotel, you'll find Paramus Park Mall and The Meadowlands. MetLife Stadium and New York Presbyterian Hospital are also within 12 miles (20 km).

Renovated in 2016

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a seasonal outdoor pool on site, and a 24-hour front desk and a library are also provided.

Free WiFi, satellite TV

The 148 guestrooms have TVs with satellite channels and offer free WiFi and room service. Rainfall showerheads, coffee/tea makers, and free local calls are also available.

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Oct 25 - Oct 26

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Saddle Brook ratings based on 12 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Saddle Brook

Everyone (9) Couples (2) Family (3)
5 out of 5

Posted by on Oct 13, 2020

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Comment from Hotel Management

Oct 15, 2020 by Crowne Plaza Saddle Brook

We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

2 out of 5
Very dark and smelled of smoke and in some areas pot!

Posted by , from Naples, NY on Aug 8, 2020

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Comment from Hotel Management

Aug 10, 2020 by Crowne Plaza Saddle Brook

We appreciate you sharing your concerns and we want you to know that we have taken note. We are a smoke-free hotel. And we do not condone anyone smoking. Please accept our apology for this inconvenience.

1 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Jan 2, 2020 by agm

Hello, Thank you so much for sharing your experience with us. We are so sorry to hear you experienced some concerns while staying at our hotel. We appreciate your feedback. Please know we are taking appropriate action with our team to correct your concerns in order to prevent this from happening again. We strive to serve our guests and this helps us improve and better the guest experience. We do hope you give us another chance in the future. Safe Travels, Crowne Plaza Saddle Brook Management Team

4 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 16, 2019 by GM

Greetings, Thank you so much for sharing your experience. We appreciate your kind words about our hotel and staff. We do hope you visit us again in the future. Safe Travels, General Manager

3 out of 5

Posted by on Oct 1, 2019

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Comment from Hotel Management

Oct 16, 2019 by GM

Greetings, Thank you for choosing to stay at our hotel. We are so saddened to hear about your unpleasant experience. Please know that we appreciate you sharing your comments with us, we will ensure these areas are addressed and corrected. We strive for every guest to have a relaxing and enjoyable stay with, we hope you can experience this in the future. Thank you again for helping us be better, Best Wishes, General Manager

5 out of 5

Posted by on Jul 25, 2019

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Comment from Hotel Management

Sep 6, 2019 by GM

Hello, We greatly appreciate you taking your time to leave a review about our hotel. We sincerely thank you for staying with us and look forward to serving you in the future. Thanks again, General Manager

4 out of 5
The heating unit in our room was so noisy, we turned it off to sleep!

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 26, 2019 by Management t

Dear Valued Guest, Allow me to apologize for the inconvenience you experienced during your stay with the heating system . We have spoken with our maintenance in regards to your comments and will be implementing a plan to prevent this is the future. Thank you for letting us know. Best Regards Management

5 out of 5

Posted by on Feb 9, 2019

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Comment from Hotel Management

Feb 26, 2019 by Management

Dear Valued Guest , We would like to take this opportunity to thank you for taking the time on given such a wonderful 5 rating . We are very happy that you enjoyed your stay with us . hope to see you soon . Best Regards Management

4 out of 5

Posted by on Dec 31, 2018

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Comment from Hotel Management

Dec 31, 2018 by General Manager

Dear Valued Guest Thanks for your valuable time to review our service. We are happy to know that you liked staying with us. We will be glad to see you again.

3 out of 5

Not what described

We chose hotel for pool and oroxinity to NYC. Arrived in a Saturday afternoon (93+ degrees) to be told pool was closed. Explained that we chose hotel for pool - thinking they would reduce bill, give us comp drinks in restaurant. Something. Nope. Nothing Had family meet us at restaurant for dinner. Online menu looked great. Lot’s of options. Sat down to a much smaller menu. Little to no apps. Few options. Very disappointed Not sure that I would chose this hotel again

Posted by on Aug 6, 2018

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About the Crowne Plaza Saddle Brook

Location 50 Kenny Pl, Saddle Brook, NJ 07663

Property Features

Crowne Plaza Saddle Brook offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 6700 square feet (622 square meters). A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Saddle Brook. For a fee, parking is available. A complete renovation of Crowne Plaza Saddle Brook was completed in April 2016. This 3.5-star Saddle Brook hotel is smoke free.

  • 148 guestrooms or units
  • 12 levels
  • 6700 sq ft of conference space
  • 622 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Liberty Intl. Airport (EWR) (39.9 km / 24.8 mi)
  • Train station: Hackensack Essex Street Station (6 km / 3.8 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Saddle Brook offers 148 accommodations with safes and coffee/tea makers. Televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Saddle Brook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Sky Restaurant & Lounge - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place and staff at the property wear personal protective equipment.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 1.50 and USD 25.00 per person (approximately)
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Saddle Brook Conf. Ctr
  • Saddle Brook Hotel & Conf. Ctr
  • Crowne Plaza Saddle Brook Hotel
  • Crowne Plaza Saddle Brook
  • Crowne Plaza Saddle Brook Hotel
  • Crowne Plaza Saddle Brook Saddle Brook
  • Crowne Plaza Saddle Brook Hotel Saddle Brook

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.