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"nice location, great staff, got a handicapped accessible room but didn't ask for it. " More

By a verified traveler on Tue 08 Oct 2019

Hotel Description

4-star romantic hotel near John Hancock Center

Central Chicago getaway

A stay at this Near North Side hotel places you steps from John Hancock Center and a 5-minute walk from Water Tower Place. Ann and Robert H. Lurie Children's Hospital and Museum of Contemporary Art are also within half a mile (1 km).

Dining, fitness center

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. There's a rooftop terrace on site, and a 24-hour front desk and a garden are also provided.

Free Internet, iPod docks

Boasting comforts like premium bedding and down comforters, the 170 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. IPod docks, microwaves, and rainfall showerheads are also available.

Basic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Basic Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Design Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Basic Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Design Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Raffaello Hotel ratings based on 14 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Raffaello Hotel

Everyone (5) Couples (2) Family (8)
2 out of 5
The building has an old Italian,creepy feeling to it. The rooftop deck is barely open if you’re a tourist looking to enjoy a beer. The sheets were dirty, the carpet was loose. Will never book this place again. 2/5 stars.

Posted by , from Nebraska on Feb 12, 2020

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1 out of 5
Traveler Beware! I just stayed there in their king size suite, the most expensive room in the hotel ($270.00 per night), because I needed an office attached. The room was advertised on their web site and it looked beautiful. OMG it was worse than horrible! 1. Extremely stained carpet 2. Upholstery that resembles urine stains. 3. Glass of bedroom window has two breaks in each corner and a long break in the middle, which is dangerous in the event it falls out on the floor and cuts someone. Additionally, it lets in cold air. 4. Rip in the curtain 5. Warped and peeling paint on bathroom door. 6. Rusty hinges 7. Mold on the bathroom ceiling 8. Rusted and filthy air/heating vent 9. Rusted and filthy drain 10. Sloppy attempt to cover old, filthy caulking 11. Cracked surface of toilet seat 12. General condition of the furniture in the suite is chipped and dented Additionally, I was taken advantage of by the valet company, which was explained that they contract out. The valets had me pay them in cash, and then double charged my room. Also, they tried to charge me for an additional overnight stay of my car (3 nights instead of 2). I had parked overnight at the Museum of Contemporary Art, Chicago, which was 2 blocks from the hotel and where I was filming. I had the receipt, which was clearly stamped with my time in the Museum Garage and out again the next morning. This was only one of several issues I had to take up with the managers there.

Posted by , from Santa Barbara on Oct 31, 2019

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4 out of 5
nice location, great staff, got a handicapped accessible room but didn't ask for it.

Posted by on Oct 8, 2019

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5 out of 5

Posted by on Sep 27, 2019

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3 out of 5
time for remodel, floor sleeked, elevator slow, paint peeling, staff friendly

Posted by on Sep 10, 2019

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5 out of 5
very nice room, good size and a great view. Staff was friendly and helpful. Great location to Michigan Avenue and Oak Street Beach.

Posted by on Sep 3, 2019

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4 out of 5
Property and location were excellent, overall, but there were very few amenities— not even a fridge in the room and very poor lighting for reading. Also, the check-in was inefficient at best. Only one person at the front desk, and we had to wait 15-20 minutes to check in and another 3-4 hours before our room was ready. Also, the two elevators are very tiny and slow.

Posted by on Aug 10, 2019

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3 out of 5

Posted by on Jul 21, 2019

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3 out of 5
They had no coffee machine in the room. The roof top was closed. The chair was stained It was very noisy. The staff was excellent!

Posted by on Jul 11, 2019

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5 out of 5
The only complaint I have is that there was no coffee in the hotel. Other than that it’s great!

Posted by on May 3, 2019

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Renovations + Closures

This property is closed from November 8 2020 to September 30 2021 (dates subject to change).

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Raffaello Hotel. Parking is available for a fee. This 4-star Chicago hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Terrace on the roof
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (29.8 km / 18.5 mi)
  • Train station: Millennium Station (2 km / 1.3 mi)
  • Metro station: Chicago Station (Red Line) (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Raffaello Hotel offers 170 accommodations with iPod docking stations and safes. Beds feature down comforters and premium bedding. LCD televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • IPod dock
  • HD television
  • Digital channels
  • Premium channels
  • Microwave
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Pelago - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

DrumBAR - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt with a 10 USD surcharge. Any deliveries received before or after a guest's stay will be returned. The hotel cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 50 per night (in/out privileges)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Raffaello
  • Raffaello
  • Raffaello Chicago
  • Raffaello Hotel
  • Raffaello Hotel Chicago
  • Raffaello Hotel Hotel
  • Raffaello Hotel Chicago
  • Raffaello Hotel Hotel Chicago

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.