4.4 out of 5

"We booked this hotel last minute and we're not disappointed. Very nice, comfortable and clean hotel. Great location to everything even the beach! Roof ... " More

By a verified traveler on Fri 04 Aug 2017

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Hotel Description

A romantic stay in the heart of Chicago awaits you at Raffaello Hotel. Within steps you'll find John Hancock Center and Chicago Water Tower within a 10-minute stroll. Highlights at this boutique hotel include a restaurant, and in-room kitchenettes and free WiFi.

LCD TVs with digital channels are featured in all 170 rooms, and you can enjoy free wired Internet, iPod docks, and coffee/tea makers. Minibars provide refreshments, kitchenettes come with refrigerators and microwaves, and room service is also available. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium bedding and down comforters invite a good night's rest. Free weekday newspapers, safes, and hair dryers are also available.

The restaurant, Pelago, serves Italian cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club along with access to water skiing and aerobics classes. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also the convenience of valet parking.

Attractions within a 20-minute walk of this 4-star Near North Side hotel include Tribune Tower and Wrigley Building.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129 per night

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Complimentary Upgrade to Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Raffaello Hotel ratings based on 51 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great hotel and staff

We booked this hotel last minute and we're not disappointed. Very nice, comfortable and clean hotel. Great location to everything even the beach! Roof top terrace was awesome! We will definitely stay here again!!

Posted by , from Weet Olive on Aug 4, 2017

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3 out of 5

Nice area - access to all downtown/navy pier

Able to walk to most activities from hotel Nice bed in room but some bathroom fixtures falling apart (literally off the wall) Staff was very nice Nice area of town but very noisy especially early in morning.

Posted by on May 12, 2017

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Comment from Hotel Management

May 17, 2017 by apedro

Dear Guest, We appreciate the opportunity to hear about your experience at the Raffaello. We are thrilled you enjoyed the location of our property. However, it saddens us that the bathroom fixtures were not completely secure in your room. Our goal is to provide outstanding service and to create memorable experiences for all of our guests. We anticipate your return and hope to change your perception.

4 out of 5

Close to Water Tower and the Hancock Bldg.

Pros: Quiet and spacious.
Cons: A shuttle van.
Location: Water a Tower, American Girl, Hancock. Shopping and walking.
Spacious room. Quiet. Minutes to Water Tower and Hancock Bldg.

Posted by , from Michigan on Apr 10, 2017

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5 out of 5

A hidden jewel

Pros: Close to Michigan Avenue and the shopping and sights, but hidden and quiet if all you want to do is relax and recharge.
Cons: I would have liked one lamp/lighting fixture that could be made very bright.
Location: The Hancock Tower (observation 360) is just across the street and the Magnificent Mile is just a block away.
My husband was worried that there had to be something wrong. The price was fantastic-too good to be true. The description had to be a lie. The place would be old and dirty he thought. Boy, was he ever wrong! The room rate remained the room rate with no hidden charges. It is a quiet, clean hotel with an excellent staff. It reminded me of European hotels. It was a small establishment with a good-size room that was immaculate. The decor is vintage: plaster walls with decorative plaster molding, large windows with curtains that actually open and close and an updated modern bath room with a shower-no bidet. The elevators can be a problem around noon because they are small and many people are checking out then. The staff is very helpful and my grandson laughed every time one of the doormen held the door for him or whistled for a cab. There is no pool.

Posted by , from Toledo, OH on Apr 2, 2017

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Comment from Hotel Management

Apr 4, 2017 by APedro

Your feedback has made our day! I am thrilled to hear that our team was able to accommodate you during this busy time. Our team members work very hard to ensure that our guests are satisfied and that their expectations are exceeded. I look forward to sharing your review with the entire Raffaello Team. We hope to see you again very soon!

4 out of 5

Nice Hotel

This hotel was nice and intimate. We stayed there for labor day we were a little upset about the rooftop being closed and the shower didn't work properly but over all it was a good stay.

Posted by on Sep 7, 2016

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Comment from Hotel Management

Sep 9, 2016 by APedro

Thank you for your review! I am sorry to hear that you were not able to enjoy the rooftop bar. I will be sure let management know about your shower. I'm glad to see you still you overall enjoyable stay and we hope to have the pleasure of hosting you again!

5 out of 5

Night in Chicago

Pros: Helpful staff, comfortable beds, and my son loved lounging in the robe
Very nice older and rustic hotel. The staff was very nice and helpful. The beds were very comfortable and extremely quiet. The elevators were very small but that feature added to the rustic feel. We would stay there again

Posted by , from colorado springs on Jul 13, 2016

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Comment from Hotel Management

Jul 16, 2016 by APedro

Thank you very much for the five star review and your compliments to our staff. Im glad you enjoyed your sleeping accommodations and the aesthetic of our hotel. We sincerely hope you'll come back and stay with us soon!

5 out of 5

Weekend in Chicago

Great hotel, perfect location. Quiet, spacious room, professional staff, very cool breakfast bar in the lobby. Highly recommended.

Posted by , from ann arbor on May 17, 2016

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3 out of 5

Pleased and Disapointed

Pros: Location. Right next to John Hancock Bldg. free coffee and apple cider down stairs. Girl at the donut place was really cool. And Dwayne. Loved Dwayne.
Cons: General maintenance of bldg.
Location: John Hancock bldg, the water tower place mall, honestly there is so much to do nearby. Tons of restaurants and everything is just a walk away or red
I want to rate this hotel high and I would have but when i got home I checked my banking and I saw a charge on my card from them. When I got to the hotel my wife and I walked around the corner and purchased a gallon of water from the 7/11 that was around the corner. We did that specifically so we wouldn't need to get anything from the always over-priced mini bar. Well it turns out they were charging me for a large water from the mini bar!!! I even left the gallon of water in the hotel room with a little bit of water left. When i called about that the girl at front desk gave me a little attitude towards the end when she begrudgingly decided to cancel the charge. I'll se in a few days if they did. The hotel was quaint. On the 12th floor (where we stayed) the wallpaper was coming off I. The hallway. There were all kinds of holes in the bathroom where maybe they moved the plumbing no but never bothered to cover them. The heater didn't work and we stayed the week when it got super cold. The maid left the window cracked I'm guessing when she cleaned the room and we didn't notice till the next day. It was cold that night. The room overall was clean and the bed was comfortable. The bell hop downstairs, I believe his name is Dwayne, he was exceptional!!!! They charge your card $400 as a holding deposit just so you know, in case for damages. I have never seen a hold that high EVER, and I have stayed Ina lot of nice hotels. That's pretty much covers it.

Posted by , from palm springs, ca on Oct 31, 2015

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5 out of 5

Excelent!!!!

Excelent location, excelent staff , excelent overall....

Posted by , from mexico on Oct 10, 2015

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4 out of 5

Our room was right next to The Magnificent Mile

All the hotel staff was great although the maid did not leave a notepad and pen in our room the entire stay. The bathroom was too small. The room itself was great with a double closet!

Posted by , from Alabama on Sep 18, 2015

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Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A health club, a rooftop terrace, and multilingual staff are also featured at the romantic Raffaello Hotel. For a fee, parking is available. This 4-star Chicago hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 18 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (ORD-O'Hare Intl.) (29.7 km / 18.4 mi)
  • Train station: Chicago Western Avenue Station (6.4 km / 4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Raffaello Hotel offers 170 air-conditioned accommodations with iPod docking stations and minibars. Beds feature down comforters and premium bedding. LCD televisions come with premium digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room kitchenette
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Cribs available
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Pelago - This restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner.

Glazed and Infused - This coffee shop specializes in American cuisine and serves breakfast only.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Water skiing on site
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt with a 10 USD surcharge. Any deliveries received before or after a guest's stay will be returned. The hotel cannot be held responsible for lost or damaged goods. For more details, please contact the office using the information on the reservation confirmation received after booking.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 18 per person (approximately)
  • Self parking fee: USD 37.00 per night (in/out privileges)
  • Valet parking fee: USD 67.00 per night (in/out privileges)
  • Early check-in fee: USD 50
  • Late check-out fee: USD 60
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Registered guests are the only ones allowed to be in guestrooms.