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Hotel Hacienda Cancun

2.5 star property
Hotel near Las Palapas Park in Cancun

Choose dates to view prices

Photo gallery for Hotel Hacienda Cancun

TV
Standard Room | Soundproofing, iron/ironing board, bed sheets
TV
Outdoor pool, sun loungers
TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Av. Sunyaxchen Lote 39 y 40, Cancun, QROO, 77509
  • Las Palapas Park
    ‪3 min walk‬
  • Plaza 28
    ‪8 min walk‬
  • Cancun Mall
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room | Soundproofing, iron/ironing board, bed sheets

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Cancun

City center stay.With a stay at this Downtown Cancun hotel, you'll be within half a mile (1 km) of Las Palapas Park and 2 miles (3 km) of Kabah Urban Park. Cancun Mall is within 3 miles (5 km) and Yamil Lu'um Archaeological Zone is within 9 miles (15 km).

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Plaza 28 - 8 min walk - 0.5 miles
  • Plaza Las Americas - 3 min drive - 1.4 miles
  • Cancun Mall - 4 min drive - 1.8 miles
  • Puerto Cancun Marina Town Center - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪La Parrilla - ‬3 min walk
  • ‪Los Pescaditos - ‬2 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Porky's Tacos - ‬3 min walk
  • ‪El Mercado De Las Delicias - ‬4 min walk

About this property

Hotel Hacienda Cancun

Hotel near Las Palapas Park in Cancun
As a guest of Hotel Hacienda Cancun, you'll find an outdoor pool, a terrace, and a vending machine. Public spaces have free WiFi. Hotel Hacienda Cancun also features tour/ticket assistance, a garden, and concierge services.

This Cancun hotel is smoke free.

  • 38 guestrooms or units
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
Hotel Hacienda Cancun offers 38 air-conditioned accommodations with complimentary toiletries and ceiling fans. Cable television is provided. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun

Frequently asked questions

How close is Hotel Hacienda Cancun to the airport?

Hotel Hacienda Cancun is 11.6 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Hacienda Cancun?

As of Sep 3, 2025, prices found for a 1-night stay for 2 adults at Hotel Hacienda Cancun on Sep 7, 2025 start from $29.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Hacienda Cancun have an airport shuttle?

Airport shuttle services are not available at Hotel Hacienda Cancun.

How close is Hotel Hacienda Cancun to the beach?

This hotel is 3.8 mi (11-min drive) from Playa Tortugas and 4.9 mi (8-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Hotel Hacienda Cancun offer free breakfast?

Hotel Hacienda Cancun does not offer free breakfast.

Is there a casino at Hotel Hacienda Cancun?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (5-min drive) are nearby.

What time is check-in at Hotel Hacienda Cancun?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

Is there free parking at Hotel Hacienda Cancun?

Free parking is not available at this hotel.

Does Hotel Hacienda Cancun have a pool?

Hotel Hacienda Cancun features an outdoor pool.

Does Hotel Hacienda Cancun have a spa?

There are no spa services available at this hotel.

How close is Hotel Hacienda Cancun to downtown Cancun?

Hotel Hacienda Cancun is 1.4 mi away from Cancun.

Hotel Hacienda Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 84 out of 354 reviews
Rating 8 - Good. 103 out of 354 reviews
Rating 6 - Okay. 90 out of 354 reviews
Rating 4 - Poor. 41 out of 354 reviews
Rating 2 - Terrible. 36 out of 354 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Alexis adan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel, if you want to go in Cancun and close to downtown it's the best one
Stayed 7 nights in Mar 2025

6/10 Okay

Shelline

Traveled with family and small children
Disliked: Amenities
Other customers was very noisy,slamming doors etc.Especially late at night when you are trying to rest.The rooms are not sound proof. If you are someone who has a low tolerance for noise while resting this is a definite no no.
Stayed 5 nights in Mar 2025

10/10 Excellent

Wayne

Liked: Staff & service, property conditions & facilities
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Stayed 3 nights in Aug 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good and clean and tidy and were really helpful
Stayed 1 night in Aug 2024

2/10 Terrible

Miguel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Stayed 1 night in Jul 2024

8/10 Good

Angelica

Stayed 1 night in Jul 2024

10/10 Excellent

Misa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good to stay for one night :)
Stayed 1 night in Apr 2024

2/10 Terrible

yuridia

Stayed 1 night in Mar 2024

10/10 Excellent

Kemeil

Stayed 2 nights in Mar 2024

8/10 Good

David, Mt Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Americo, Anaheim

Traveled with family
Disliked: Amenities, property conditions & facilities
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up. We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Stayed 4 nights in Mar 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
Stayed 1 night in Jan 2023

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities

Economy room is decent enough near Park

It's a decent enough room for the money except they don't really have any place to put your items except for one spot
Stayed 1 night in Jan 2023

2/10 Terrible

Jose

Stayed 1 night in Jan 2023

8/10 Good

RAUL

Traveled with family
Liked: Cleanliness, property conditions & facilities

Basic hotel with a pool

The hotel is very basic with a pool. there is not internet service in the rooms, you have to walk to the lobby to get connection. We stay in the hotel for a night.
Stayed 2 nights in Jan 2022

6/10 Okay

ROBERT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO GET UP THE FIRST STEP WITHOUT ASSISTANCE
Stayed 11 nights in Dec 2021

8/10 Good

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
This hotel GG as always been a very
Stayed 5 nights in May 2021

6/10 Okay

Logan

Disliked: Staff & service

Not bad if you like old cigarettes

The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by
Stayed 2 nights in May 2021

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Martha C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent option for travelers in transit, plenty options near for eating, markets.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

2/10 Terrible

Maria, Colombia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything about this place. Horrible customer service, we did check in few minutes before 7pm and before hurricane Zeta. The window facing the street did not lock, we had water leaks one on the corner of the mattress and a huge leak in the bathroom. We did not have electricity all night long and could not get even water from the hotel, total disgrace and lack of good service. I will not go there since this place is falling apart
Stayed 1 night in Oct 2020

6/10 Okay

Dan

Stayed 1 night in Oct 2020