8/10 Bueno
Anita E.
26 jul. 2023
Le gustó: Limpieza
Respite experience needed
I have used VRBO for nearly 20 years and this is the first time that I felt driven to leave the property. The accommodations were beautiful .... but I nearly froze to death. There were no temperature controls in the rental portion of the house, which was the basement. So when it became so cold I kept messaging the owner upstairs to please make it warmer. I received no response for a couple of days and decided I had to leave ... all because of the cold (and with a vent directly over the bed). I contacted Evolve, the management co. and told them I could no longer stay and to please refund my second week payment ... willing to forego what was left of the first week. They will not refund but contacted the owner on my behalf. The owner claims to never have received any messages from me (although my phone says the messages were received). She also says she cannot make it warmer for my area because then it is too hot for her and the 2 dogs. She will have her husband come when he gets back from work out of town and close the vents. He did come and closed off 3 of the vents. This helped considerably and I completed my stay... wearing a sweater and/or sitting outside for warmth. So the property itself was great but the temperature ruined everything
Anita E.
Se hospedó 14 noches en julio de 2023