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Serena Village

3.0 star property
3-star beach hotel near Downtown Punta Cana, connected to a shopping center

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Serena Village

Photo gallery for Serena Village

Private beach nearby, white sand, beach shuttle, sun loungers
Food court
Basic Apartment, 1 Bedroom, Kitchen, Pool View | Television
Premium Apartment, 2 Bedrooms, Kitchen | Tempur-Pedic beds, individually furnished, desk, laptop workspace
Basic Apartment, 1 Bedroom, Kitchen, Pool View | Bathroom | Shower, towels, toilet paper

Overview of Serena Village

Reviews
5.2

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • PoolPoolPool
  • KitchenKitchenKitchen
  • Parking includedParking includedParking included
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning

Explore the neighborhood

Map
Carretera 106, Punta Cana, La Altagracia, 23000
  • Popular LocationDowntown Punta Cana7 min drive
  • Popular LocationCabeza de Toro Beach14 min drive
  • AirportPunta Cana (PUJ-Punta Cana Intl.)16 min drive
  • Popular LocationBavaro Beach24 min drive

Room options

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View

Basic Apartment, 1 Bedroom, Kitchen, Pool View | Tempur-Pedic beds, individually furnished, desk, laptop workspace

Basic Apartment, 1 Bedroom, Kitchen, Pool View

  • 797 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Kitchen

Premium Apartment, 2 Bedrooms, Kitchen | Tempur-Pedic beds, individually furnished, desk, laptop workspace

Premium Apartment, 2 Bedrooms, Kitchen

  • 1012 sq ft
  • Sleeps 7
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Garden View

Deluxe Apartment, 2 Bedrooms, Balcony, Garden View | Tempur-Pedic beds, individually furnished, desk, laptop workspace

Deluxe Apartment, 2 Bedrooms, Balcony, Garden View

  • 904 sq ft
  • Sleeps 8
  • 1 Queen Bed, 2 Twin Beds, 1 Double Sofa Bed and 1 Large Twin Futon

Similar properties

Pool
whala!urban punta cana
Pool
Parking included
Free WiFi
Air conditioning
4.0 out of 5, Very Good, (754)
The price is $68
per night
$80 total
includes taxes & fees
May 20 - May 21
whala!urban punta cana

About the neighborhood

Punta Cana

Seaside stay .A stay at this Verón hotel places you within 6 miles (10 km) of Downtown Punta Cana and 9 miles (15 km) of Bavaro Beach. Cabeza de Toro Beach is within 9 miles (15 km) and Juanillo Beach is within 12 miles (20 km).

What's nearby

  • Downtown Punta Cana - 7 min drive
  • Cabeza de Toro Beach - 14 min drive
  • Dolphin Island - 15 min drive
  • Bavaro Beach - 24 min drive
  • Punta Cana Beach - 26 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 16 min drive

Restaurants

  • Mixology Bar Lab - 7 min drive
  • Panoche - 5 min drive
  • KFC - 7 min drive
  • Licormart Cash And Carry - 8 min drive
  • Comedor Mary - 5 min drive

About this property

Serena Village

3-star beach hotel near Downtown Punta Cana, connected to a shopping center
Unwind on the private white sand beach, located just 7 kilometers away. You'll be playing in the surf in no time with a ride on the hotel's beach shuttle (surcharge). Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Serena Village for summer fun including 8 outdoor swimming pools, a children's pool, and outdoor tennis courts.

You can enjoy a drink at the beach bar. This beach hotel also offers a garden and a terrace. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Serena Village was completed in December 2019.

This 3-star Punta Cana hotel is smoke free.

  • 16 guestrooms or units
  • 4 levels
  • 32 buildings
  • Built in 2014
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Express check-out
  • Staff is multilingual
  • Tour and ticket information
  • Grocery service (free)
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Bar on the beach
Serena Village offers 16 air-conditioned accommodations with private pools and washers/dryers. Rooms open to balconies. These individually furnished accommodations have separate sitting areas and include desks. Beds feature Tempur-Pedic mattresses. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, separate dining areas, cookware/dishes/utensils, and coffee/tea makers.

Bathrooms include showers. In-room wired and wireless Internet access (WiFi speed: 25+ Mbps) is available for a surcharge. Irons/ironing boards and change of bedsheets can be requested. Housekeeping is provided once per stay.

Languages

English, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • 8 outdoor pools
  • Children's games
  • Children's pool
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room washer/dryer
  • Living room
  • Playground
  • Private in-room pool
  • Separate in-room dining area
  • Trampoline

Internet

  • Available in all rooms: WiFi (USD 10 per day); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 3:00 PM to 7:00 PM on request
  • Area shuttle (surcharge) up to 10 km
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • A beach bar
  • Private picnics

Things to do

  • 8 outdoor pools
  • Basketball
  • Children's pool
  • Evening entertainment
  • Outdoor tennis court
  • Playground
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator (36 inch wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Private pool

Bedroom

  • Bedsheets provided
  • Tempur-Pedic mattress

Bathroom

  • Shower
  • Toilet paper
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Kitchen
  • Oven
  • Rice cooker
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100
  • A damage deposit of USD 100 will be collected before check-in.
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 10 per day (rates may vary)
  • Fee for in-room wired internet: USD 10 per day (rates may vary)
  • Airport shuttle fee: USD 25 per room
  • Airport shuttle fee per child: USD 25 (up to 17 years old)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day
  • Electricity fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Parties and events are allowed on site. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a security system in each accommodation. The property is professionally cleaned.

This property charges consumption-based electricity fees.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Frequently asked questions

How close is Serena Village to the airport?

Serena Village is 5.7 mi (16-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serena Village?

As of May 6, 2024, prices found for a 1-night stay for 2 adults at Serena Village on May 9, 2024 start from $84.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serena Village have an airport shuttle?

Serena Village offers a shuttle from the hotel to the airport from 3 PM to 7 PM, on request, for a charge of USD 25 per room.

How close is Serena Village to the beach?

This hotel is 6.6 mi (24-min drive) from Bavaro Beach and 8.1 mi (14-min drive) from Cabeza de Toro Beach. Don't forget your sunscreen!

Does Serena Village offer free breakfast?

Serena Village does not offer free breakfast.

Is there a casino at Serena Village?

No, there is no casino at this hotel, but Casino Avalon Princess (15-min drive) is nearby.

What time is check-in at Serena Village?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Early check-in costs USD 50 (subject to availability).

Is there free parking at Serena Village?

This hotel offers free self parking.

Does Serena Village have a pool?

Serena Village features 8 outdoor pools and a children's pool. Guests can enjoy pool access from 9:00 AM to 8:00 PM.

Does Serena Village have a spa?

There are no spa services available at this hotel.

How close is Serena Village to downtown Punta Cana?

Serena Village is 2.1 mi away from Punta Cana.

Serena Village Reviews

Reviews

5.2
Rating 10 - Excellent. 6 out of 29 reviews" "
Rating 8 - Good. 2 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 4 out of 29 reviews" "
Rating 2 - Terrible. 11 out of 29 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Stayed 2 nights in Apr 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
My worst stay
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Not value for my money
Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

JJ, Tampa, FL

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for . . .
The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details.
Stayed 1 night in Oct 2018

6/10 Okay

Geraldine, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveler

Serena village
Many hidden fees that not explained to you by the website
Stayed 1 night in Mar 2018