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"This is the 3rd or 4th Riu that we have traveled to, and this was by far was the most mellowed. It was top-notch service from the time that we landed. ... " More

By a verified traveler on Fri 29 Dec 2023

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

On the beach

You'll be steps from Splash Water Park and within a 10-minute walk of Arena Gorda Beach with a stay at this Bávaro property. Punta Blanca Golf Course and Iberostar Golf Course are also within 2 miles (3 km).

All-inclusive

This luxury property features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 2 outdoor pools and perks like free self parking and free WiFi.

Junior Suite (Deluxe, L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Deluxe, B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Ocean View (Deluxe Elite Club, U)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite (Deluxe Elite Club, L)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (Deluxe Elite Club, B2C)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Riu Palace Macao - Adults Only - All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Riu Palace Macao - Adults Only - All Inclusive

Everyone (14) Couples (8) Family (4)
5 out of 5
This is the 3rd or 4th Riu that we have traveled to, and this was by far was the most mellowed. It was top-notch service from the time that we landed. We had problems with our flight and we made it a day late. The team starting with Valentin was very accommodating and made for the inconvenience right. We were used to the food and entertainment options at the other locations and used it to make our food choices. The rooms were clean when we entered. The only issue was you had to keep the air conditioner running to level out the humidity and some of the mosquitoes. Overall the hospitality, beaches and accommodations met the expectations and we will at some point return and maybe visit one of the other RIU properties on the complex.

Posted by on Dec 29, 2023

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5 out of 5
Loved this place, definitely i would recommend it

Posted by on Sep 24, 2023

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Comment from Hotel Management

Oct 26, 2023 by Online Reputation Manager

Dear Melyanid,Thank you for a great five star review! We are pleased to hear that your experience was satisfactory. And, we are glad that we lived up to your expectations where you rate us.We hope you will visit us again soon.Yours faithfully,Hotel Riu Palace MacaoOnline Reputation Manager

5 out of 5
I was happy i choose this resort is amaizing, clean the staff is really polite best place i been before, if i could give 10stars i will....

Posted by on Sep 20, 2023

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4 out of 5
Hotel was going to be shutting down for renovations the Sunday after our stay and the facilities and rooms could definitely use an update. However, all the staff was friendly and made the trip wonderful.

Posted by , from ROCHESTER on Apr 9, 2023

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5 out of 5

Posted by on Mar 6, 2023

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5 out of 5
Beautiful

Posted by on Mar 1, 2023

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4 out of 5
Food was amazing, as was service in every area. Beds VERY uncomfortable (too hard), and rooms need updating (paint, cracks filled, furniture replaced with cabinets that close, replace ripped screens to patio, etc.). Staff was friendly and helpful. Big shout out to Bermudez, Jhon Kelly, Watson and Angel for their excellent bar service both at the pool and on the beach, and for keeping things entertaining and lively!!!!

Posted by on Jan 8, 2023

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4 out of 5

Posted by on Nov 18, 2022

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1 out of 5
Very disappointed about the facilities. Dirty rooms, Cockroaches and mosquitoes in the rooms. Mildew in the bathroom and jacuzzi.

Posted by on Nov 7, 2022

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2 out of 5

Posted by on Oct 22, 2022

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About the Riu Palace Macao – Adults Only All Inclusive

Location Playa Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

All-inclusive room rates at Riu Palace Macao - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/bodyboarding included
  • Windsurfing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Some rates at Riu Palace Macao - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Riu Palace Macao - Adults Only - All Inclusive, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. A nightclub, a spa tub, and a fitness center are also featured at the luxury Riu Palace Macao - Adults Only - All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. A complete renovation of Riu Palace Macao - Adults Only - All Inclusive was completed in September 2023. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 1 building
  • 476 guestrooms or units
  • 4 levels
  • 6 dining venues
  • 7 bars or lounges
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Parking: Free self parking

Room Amenities

Riu Palace Macao - Adults Only - All Inclusive offers 476 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include slippers, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

  • Private balcony or patio
  • Separate bedroom
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

El Patio - This buffet restaurant serves breakfast, lunch, and dinner.

Kabuki - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant is located by the pool. Open daily.

Volare - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Elite Club - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Macao - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. <

  • Grey water recycling system
  • Debit cards not accepted
  • Humane animal treatment
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Guest will receive an email before arrival 2 weeks
  • No cribs (infant beds) available
  • Comprehensive food waste policy
  • Guests will receive an email with special check-in instructions
  • Comprehensive recycling policy
  • Smoke detector
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Macao All Inclusive
  • Macao Palace
  • Macao Riu
  • Macao Riu Palace
  • Palace Macao
  • Palace Macao Riu
  • Riu Palace Macao
  • Riu Palace Macao All Inclusive
  • Riu Palace Macao All Inclusive Punta Cana
  • Riu Palace Macao Punta Cana
  • Riu Palace Macao Hotel Punta Cana
  • Riu Palace Macao Adults All Inclusive Punta Cana
  • Riu Palace Macao Adults All Inclusive
  • Riu Palace Macao Adults Punta Cana
  • Riu Palace Macao Adults
  • Riu Palace Macao Adults All Inclusive All-inclusive property
  • Riu Palace Macao Inclusive
  • Riu Macao Inclusive Inclusive
  • Riu Palace Macao Adults Only All Inclusive
  • Riu Palace Macao – Adults Only All Inclusive
  • Riu Palace Macao - Adults Only - All Inclusive Punta Cana

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.