They could not find our reservation and we had to go out of our way to prove that we had made a reservation. They ended up booking us, for the same price, but without Expedia. The room that they put us in was supposed to be nonsmoking (I'm allergic) and it was definitely a smoking room, with burn marks on the bedding, the door to the bathroom was beyond damaged, there were holes in the shower walls, drawers had empty liquor bottles and Wendy's crackers and the bed is a Queen, not a King.