6/10 Okay
Christopher
Traveled with partner
Jan 28, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room.
Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though.
The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems.
The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others.
The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places.
We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel.
Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.
Christopher
Stayed 14 nights in Jan 2024