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Holiday Inn Tulum by IHG

3.5 star property
3.5-star hotel near Tulum Mayan Ruins

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Photo gallery for Holiday Inn Tulum by IHG

Interior
Front of property
Standard Room, 1 King Bed (Outdoor Private Pool) | Premium bedding, Select Comfort beds, desk, laptop workspace
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Avenida Coba S/N tulum Centro Colonia, Huracanes 77760, Tulum, QROO
  • Place, Tulum National Park
    ‪4 min drive‬
  • Place, Tulum Mayan Ruins
    ‪6 min drive‬
  • Place, Playa Paraiso
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Suite, 1 Bedroom (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 Bedroom (Jungle View)

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (Jungle View)

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed (Jungle View)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Outdoor Private Pool)

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed (Outdoor Private Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications) | Room amenity

Standard Room, 2 Queen Beds, Accessible (Communications)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 King Bed, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Suite, 1 King Bed, Pool View

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 1 Queen Bed, Pool View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Pool View

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room, 2 Double Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, Select Comfort beds, desk, laptop workspace

Standard Room

  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Tulum

Tulum City Center stay.Within a 15-minute walk of this Tulum City Center hotel, you'll find Hunab Lifestyle Center and Dos Aguas Park. Tulum Mayan Ruins and Jaguar Park are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 4 min drive - 2.5 miles
  • Tulum Mayan Ruins - 6 min drive - 2.4 miles
  • Las Palmas Public Beach - 7 min drive - 3.3 miles
  • Playa Paraiso - 8 min drive - 3.8 miles
  • Playa Ruinas - 10 min drive - 2.7 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪La Coqueta - ‬3 min walk
  • ‪Tacos y tortas el tio - ‬6 min walk
  • ‪La Regia Tulum - ‬2 min walk
  • ‪Pacha Tulum - ‬3 min walk

About this property

Holiday Inn Tulum by IHG

3.5-star hotel near Tulum Mayan Ruins
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and concierge services are also featured at Holiday Inn Tulum by IHG. Self parking is free. A complete renovation of Holiday Inn Tulum by IHG was completed in December 2024.

This 3.5-star Tulum hotel is smoke free.

  • 108 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 2022
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Holiday Inn Tulum by IHG offers 108 accommodations with complimentary bottled water and blackout drapes/curtains. Select Comfort beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Similar properties

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 87 reviews
$67 nightly
The price is $84
Oct 28 - Oct 29
Total with taxes and fees
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Property amenities

Family friendly

  • In-room crib
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site

Food and drink

  • Weekend cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 to 600 for adults and MXN 250 to 600 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 55-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Hydromassage showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet (varies based on length of stay), plus a one-time cleaning fee of MXN 500 and a deposit of MXN 3630 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults, and MXN 250 to 600 for children
  • Pet deposit: MXN 3630 per stay
  • Pet fee: MXN 600 per pet (varies based on length of stay) plus MXN 500 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Bakal Tulum
Selina Tulum Downtown
Holiday Inn Tulum Downtown
Holiday Inn Tulum By IHG Hotel
Holiday Inn Tulum By IHG Tulum
Holiday Inn Tulum Downtown by IHG
Holiday Inn Tulum By IHG Hotel Tulum

Frequently asked questions

How close is Holiday Inn Tulum by IHG to the airport?

Holiday Inn Tulum by IHG is 27.7 mi (46-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Holiday Inn Tulum by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Tulum by IHG.

How close is Holiday Inn Tulum by IHG to the beach?

This hotel is 3.3 mi (13-min drive) from Tulum Beach and 3.5 mi (16-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Holiday Inn Tulum by IHG offer free breakfast?

Free breakfast isn’t offered at Holiday Inn Tulum by IHG, but cooked-to-order breakfast is offered for a fee of between MXN 250 and 600 for adults, MXN 250 and 600 for children.

Is there a casino at Holiday Inn Tulum by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Tulum by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Holiday Inn Tulum by IHG?

This hotel offers free self parking.

Does Holiday Inn Tulum by IHG have a pool?

Holiday Inn Tulum by IHG features an outdoor pool.

Does Holiday Inn Tulum by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Holiday Inn Tulum by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Tulum by IHG to downtown Tulum?

Holiday Inn Tulum by IHG is 0.8 mi away from Tulum.

Reviews

Holiday Inn Tulum by IHG Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 26 out of 41 reviews
Rating 8 - Good. 12 out of 41 reviews
Rating 6 - Okay. 2 out of 41 reviews
Rating 4 - Poor. 1 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

Reviews

6/10 Okay

Maria, Ventura

Stayed 8 nights in Sep 2025

8/10 Good

Auraluz

Stayed 1 night in Jul 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the pool. I enjoyed the hotel. It was clean. The only thing that was terrible was the bathroom. The toilet kept clogging when it flush right but staff was great and it was clean.
Stayed 8 nights in Jul 2025

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Neghina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No english signs. The beddings are horrible, and make you hot, maybe switch to cotton. We had no other choice hence why we stayed. The parking is absolutely horrible and there's mo elevator from the underground parking so you have to bring up your luggage up the stairs.
Stayed 1 night in Jul 2025

8/10 Good

Cynthia A.

Traveled with family
Liked: Staff & service
The shower head was spraying water outside of the shower. The previous maintenance was tacky. It was fixed and manageable but still needs a new head. The front desk personnel were very friendly and helpful during our stay.
Stayed 3 nights in May 2025

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall had a good stay here. Rooms were smaller but adequate. Wifi was good and steady. The space was lacking a few things like a mini fridge and a safe. A few maintenance things such as the chain lock was falling off the wall and the shower faucet needs a thermostatic valve to help control the water temperature as it was very inconsistent (cold then scalding). The only other issue was the parkade. It was not access controlled, so not really any different than parking on the road. The entrance and exit are extremely narrow so if you've rented a larger vehicle, it will be VERY tight. We also could not find our way up to the hotel from within the parkade (still under construction) so we had to walk around each day. Hotel location is very convenient for cars as it's at the crossroads of the 2 major roads for daytrips but a bit of a walk to restaurants...would be great if they had bicycles onsite. Bank with cash machine was just the next door. Overall, happy with our stay.
Stayed 4 nights in Apr 2025

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Myrna, Litchfield Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Very nice accommodations, very friendly staff. I loved staying here. Walking distance to the centro where you will find lots of stores and restaurants. Very safe area. Only 8 mins drive to the Tren Maya station and 10 min drive to the beach. Highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel ! The staff is super friendly specially Sam. definitely would came back!
Stayed 1 night in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Good internet. Helpful staff.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aniqa, jackson heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great here-on and off desk, they are kind and attend to your needs. There is still renovation going on but it did not really bother me. The pool was tranquil and not too many people going there, plus they have a gym & balconies. The location is prime and I can't complain for the price I got in a package.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for us

This hotel is located towards the end of the main road where all the action happens, however we need it a quiet hotel with a pool for our children. The hotel has recently opened up so it is basically brand new and they're doing a few final touches. It has an underground parking garage, a beautiful pool and greenery around it. Super clean, comfortable, quiet and affordable. We walked to the main square plaza and it took us about 15 minutes, nearby you find lots of food options, a supermarket across the street, a few ATM/banks and the Tulum ruins are one traffic light away from the hotel.
Stayed 1 night in Feb 2025

8/10 Good

Gerardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

shu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio y estancia muy agradable, el servio del personal excelente
Stayed 2 nights in Jul 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy limpio, cómodo, sin ruido, el Personal muy amable
Stayed 1 night in Jun 2025

8/10 Good

Julio César

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

N Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

8/10 Good

Aurelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nunzio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Lupita

Traveled with family
Liked: Cleanliness, property conditions & facilities
El personal que atiende por teléfono debe estar capacitado para explicar el acceso al estacionamiento del hotel y deben poner un cartel o algo que indique por dónde entrar para no equivocarse se escaleras y el elevador debe llegar hasta el sótano.
Stayed 1 night in Apr 2025

8/10 Good

Argelia

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
En sus pasillos hace demasiada calor no hay buena ventilacion
Stayed 1 night in Apr 2025

10/10 Excellent

JAIR

Stayed 1 night in Apr 2025

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025