2/10 Terrible
Michael
Traveled with partner
Feb 11, 2026
recently stayed at Sofitel Sydney Australia and unfortunately, my experience was disappointing.
The bedroom and bathroom were pretty average. We were mostly out exploring and only really used the room for sleeping, so we didn’t make use of the minibar or other in-room amenities. We opted for express check-out as we hadn’t used anything from the bar fridge.
However, after returning home to Melbourne and reviewing my bank statement, I noticed that I had been charged for a Red Bull and a bottle of water that we did not consume. I found this quite frustrating and disappointing. It’s not a good feeling to discover unexpected charges after you’ve already left the hotel.
Based on this experience, I’d advise guests to check out in person at the front desk and carefully review their bill before leaving to avoid any incorrect charges.
Overall, I’m not impressed with how this was handled.
Michael
Stayed 2 nights in Feb 2026









































