2/10 Terrible
Debby
Jan 21, 2026
The front desk agent was not at front desk but eating lunch with his girlfriend in a public area and was annoyed I interrupted them! I went to hot tub and water was freezing. I went to front desk and no one was there for over an hour to tell them about the hot tub. I was told I would have a quiet room and put on 3rd floor then they put a family with 3 screaming kids across from me! I changed for dinner and went out to meet a friend and the front desk agent again not at front desk but in the back room came out and tried to argue with me that the hot tub is fine??? Its a freezing cold tub actually. Service level was not there at all and the only reason I booked this hotel was because of the hot tub! So not impressed! Bad service. I would never recommend anyone ever staying here. So disappointing. On the upside the room was clean and really nice, but the front desk person made the experience terrible!
Debby
Stayed 1 night in Jan 2026



























