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Comfort Inn & Suites

2.5 star property
Enjoy the indoor pool at this West Springfield hotel

Choose dates to view prices

Photo gallery for Comfort Inn & Suites

Indoor pool
Fridge, microwave, coffee/tea maker
Lobby sitting area
Lobby sitting area
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
106 Capital Drive, West Springfield, MA, 01089
  • Baystate Medical Center
    ‪3 min drive‬
  • Big E
    ‪3 min drive‬
  • MGM Springfield
    ‪5 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 288 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(32 reviews)
  • 288 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(15 reviews)
  • 288 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 288 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

West Springfield

In West Springfield .You'll be within half a mile (1 km) of Olympia Ice Center and 2 miles (3 km) of Connecticut River with a stay here. Riverdale Shops and Big E are also within 3 miles (5 km).

What's nearby

  • Baystate Medical Center - 3 min drive - 2.2 miles
  • Big E - 3 min drive - 2.0 miles
  • MassMutual Center - 5 min drive - 4.2 miles
  • MGM Springfield - 5 min drive - 4.4 miles
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 4.6 miles

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 29 min drive

Restaurants

  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Rumbleseat - ‬6 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk

About this property

Comfort Inn & Suites

Enjoy the indoor pool at this West Springfield hotel
Comfort Inn & Suites offers its guests an indoor pool and a hot tub. WiFi is free in public spaces. Comfort Inn & Suites also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 75 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
Comfort Inn & Suites offers 75 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Similar properties

Seasonal outdoor pool

Quality Inn West Springfield

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.5 out of 5, Good, 1,002 reviews
$89 nightly
The price is $102
Jul 20 - Jul 21
Total includes taxes and fees
Quality Inn West Springfield

Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0008023250. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

How close is Comfort Inn & Suites to the airport?

Comfort Inn & Suites is 10.5 mi (16-min drive) away from the Westfield, MA (BAF-Barnes Municipal) airport, the closest popular airport to the property.

Does Comfort Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Comfort Inn & Suites.

How close is Comfort Inn & Suites to the beach?

This hotel is 12.8 mi (16-min drive) from Haviland Pond Beach and 14.3 mi (24-min drive) from Babbs Beach. Don't forget your sunscreen!

Does Comfort Inn & Suites offer free breakfast?

Comfort Inn & Suites does not offer free breakfast.

Is there a casino at Comfort Inn & Suites?

No, there is no casino at this hotel, but MGM Springfield (8-min drive) is nearby.

What time is check-in at Comfort Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Comfort Inn & Suites?

This hotel offers free self parking.

Does Comfort Inn & Suites have a pool?

Comfort Inn & Suites features an indoor pool.

Does Comfort Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Comfort Inn & Suites to downtown West Springfield?

Comfort Inn & Suites is 2.2 mi away from West Springfield.

Comfort Inn & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 273 out of 834 reviews
Rating 8 - Good. 268 out of 834 reviews
Rating 6 - Okay. 161 out of 834 reviews
Rating 4 - Poor. 95 out of 834 reviews
Rating 2 - Terrible. 37 out of 834 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness

Meh….

The hotel is dirty and falling apart. The hot tub was broken which was one of the main reasons we chose this hotel. I would not stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Shana

Traveled with partner
Liked: Staff & service
I really was offended by the smell in the hallway. The hot tub was also kinda sketchy. We left right after we checked in. If we had to stay somewhere it would have been fine but not the best quality.
Stayed 1 night in Mar 2025

8/10 Good

Jeffrey, Williamstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with a fireplace very relaxing and a great surprise for our valentines get away. Thanks
Stayed 1 night in Feb 2025

2/10 Terrible

yesenia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The phone where not working in the room the sink was clogged the shower head was filled with mildew the fridge in the unit smelled up the entire room the menu were sticky the bedding was stained. There was a fight between two room 201 and 205 between. The hours of 1 am to 3 am, I got no sleep. I am requesting a refund or another stay at another hotel.
Stayed 1 night in Mar 2025

4/10 Poor

Alexander

Stayed 1 night in Mar 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2025

6/10 Okay

paula

Business traveler, Traveled with partner
Liked: Amenities
Average property. Pretty clean but when went to take a shower there was a problem with the shower. It was spraying out into the floor from a faulty pipe
Stayed 2 nights in Feb 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place it’s great actually gonna try to rent it another day
Stayed 1 night in Feb 2025

6/10 Okay

Javier

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentine's weekend

It was a Valentine's weekend visit.
Stayed 1 night in Feb 2025

10/10 Excellent

Kim

Stayed 2 nights in Feb 2025

2/10 Terrible

Natacha

Traveled with family
Disliked: Cleanliness
Got woken up at 7am to people arguing and cops being called.
Stayed 1 night in Feb 2025

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities

Do Not Stay Here!

Some shady characters hanging in front of building. Clerk at front desk was nice enough, but after walking with multiple bags/luggage, all the way down to the end of the hallway to the room I was assigned, the room keys did not work. Had to walk all the way back to the front desk for the clerk to say "Oh sorry. My bad, I forgot to program the keys". Finally walked into a room that had an awful smell to it (can't describe, but not good), rug was dirty, microwave was dirty and made a loud noise once it was turned on, coffee/tea maker was also dirty. Bed was not comfortable, comforter made out of some strange paper like material. Exit door at the end of the hall near my room was open to the public. I know this because I originally parked in front, but then moved it to the exit door near my room to be closer when coming & going. People in and out till all hours, banging on room doors saying "I know you're in there! Open the door!" I did not feel safe at all. Was supoosed to stay 2 nights, but checked out after the 1st night. Didn't care that I was going to lose the money for the 2nd night, I just wanted to get out of there. Would not recommend this accommodation to anyone.
Stayed 2 nights in Feb 2025

4/10 Poor

William S

Stayed 1 night in Feb 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

matthew

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place was okay. The major problem was the room. The heat went in and out all night. Eventually it was just blowing cold air, we had to shut it off. The shower was broken, the handle on the shower didn't work. There was very little water pressure, and no hot water for morning showers. I probably will not stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Stayed 1 night in Jan 2025

10/10 Excellent

Jocelyn

Stayed 4 nights in Nov 2024

8/10 Good

Zyona

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Qwentien

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty with dried blood on the door frame, we booked two queen size beds and ended up with two full size, there was toilet paper behind the toilet and the shower was filthy we didn’t even use it. The pool had so much chlorine it burned your eyes just from the smell. The caisher who checked us in was rude with no personality what so ever and when I went down to ask for an extra pillow I was told they couldn’t get me one because they were alone and couldn’t leave the desk. This was after I stood there for 5 minutes before finally saying excuse me to get the lady off her phone
Stayed 1 night in Jan 2025

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Jan 2025

8/10 Good

Kelly

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Angelo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not bad. Heating/ac unit was gross. Mold in vents not cleaned. Bathroom toilet and shower had hair in it. Room smelt musty.
Stayed 1 night in Jan 2025

10/10 Excellent

Gavin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jacuzzi is the best one ive been in. Hot, strong jets, clean
Stayed 1 night in Jan 2025