6/10 Aceptable
Dana L.
24 abr. 2023
Property Issues!
We had numerous issues with this listing. It took 5 phone calls, both that day and the next morning, and Jade to get most of them resolved, which was unfortunate since we only had another day left. I'm hoping the issues have been fixed before the property is rented out again. First the front door wouldn't open so we had to call and they reprogrammed the door. It took 15-20 minutes to get into the house because of this. The instructions in the folder mentioned a tablet needed to use the pool cover and the spa. We looked everywhere for it and could never find it. Another call was made and we were told how to open the pool cover. The hot tub was cold and the jets would not turn on so another call was made. We were told someone would call us back. No return call came in. Bedtime came and we discovered the sofa beds were broken and there were no sheets for those beds. The sheets that were on the other beds were rough and worn. One of the bunks had sand in the sheets. We found garbage outside near the pool, and items on the carpets along with stains. We had to call twice again on Saturday morning before we finally got a response from Jade and she addressed our issues. We wanted to have pancakes on Sunday, but couldn't find a griddle so we had to purchase one. Overall, we did not allow the lack of amenities to ruin our vacation, but it was upsetting that we paid a lot of money for less than 48 hours of rental and we spent a good amount of that time trying to find items we needed
Dana L.
Se hospedó 2 noches en abril de 2023