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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near Santana Row Shopping Center

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated
Exterior
Breakfast area
Breakfast area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪16 min walk‬
  • Winchester Mystery House
    ‪20 min walk‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | 1 bedroom, memory foam beds, individually decorated

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(21 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the neighborhood

San Jose

In shopping district.Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. SAP Center at San Jose and San Jose McEnery Convention Center are also within 3 miles (5 km).

What's nearby

  • Santana Row Shopping Center - 16 min walk - 0.9 miles
  • Winchester Mystery House - 20 min walk - 1.1 miles
  • PayPal Park - 4 min drive - 2.7 miles
  • San Jose McEnery Convention Center - 5 min drive - 4.5 miles
  • SAP Center at San Jose - 5 min drive - 2.3 miles

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬17 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Sharetea - ‬19 min walk
  • ‪Pinkberry - ‬20 min walk
  • ‪Ruby Thai Kitchen - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near Santana Row Shopping Center
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

How close is The Row Hotel, BW Signature Collection to the airport?

The Row Hotel, BW Signature Collection is 6.5 mi (8-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Jul 15, 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Jul 18, 2025 start from $149.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Row Hotel, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at The Row Hotel, BW Signature Collection.

Does The Row Hotel, BW Signature Collection offer free breakfast?

The Row Hotel, BW Signature Collection does not offer free breakfast.

Is there a casino at The Row Hotel, BW Signature Collection?

No, there is no casino at this hotel, but Casino M8trix (6-min drive) is nearby.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 20 (subject to availability).

Is there free parking at The Row Hotel, BW Signature Collection?

This hotel offers free self parking.

Does The Row Hotel, BW Signature Collection have a pool?

The Row Hotel, BW Signature Collection does not have a pool.

Does The Row Hotel, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is The Row Hotel, BW Signature Collection to downtown San Jose?

The Row Hotel, BW Signature Collection is 2.6 mi away from San Jose.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 198 out of 356 reviews
Rating 8 - Good. 71 out of 356 reviews
Rating 6 - Okay. 38 out of 356 reviews
Rating 4 - Poor. 23 out of 356 reviews
Rating 2 - Terrible. 26 out of 356 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

luis

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

HOSSEIN

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Miguel IV

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in and check out was a breeze. Breakfast was good. The only thing that I found bizarre was the sink is outside of the bathroom, all other aspect of the hotel is good.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Stayed 1 night in Mar 2025

4/10 Poor

Christopher

Disliked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Alexander

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We had a very fun stay in the area besides the hotel. It was nice as a point of access to all of the places we wanted to go, but the hotel was grungy and the rooms seemed to be in a state of disrepair, besides the lobby and public areas. The lack of on-site staff (besides cleaners) did not give us much faith that anybody checks the rooms regularly to oversee the guest experience. Mysterious substances on the walls of the bathroom seemed to confirm our fears that the rooms are given no more than a surface cleaning and a change of sheets before it's on to the next.
Stayed 1 night in Mar 2025

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
very noisy. bed uncomfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Eugene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Thang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

shell

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this hotel under the impression that their parking was secure and they were walking distance to Santa Row. Parking is open to the street on the main strip, which we heard all night long thru the thin paned windows. We found the front door/desk were difficult to find. It was mostly clean with comfortable beds. No eggs at breakfast but at least they had sausage. Not at all walking distance to The Row. But it makes for a perfect business stop.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Stayed 2 nights in Mar 2025

6/10 Okay

Steven

Liked: Staff & service
Room was noisy and carpet had so many stains
Stayed 9 nights in Mar 2025

6/10 Okay

Damien

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Biggest problem I had was the staff breaking the #1 rule of saying our room number out loud instead of just writing or in their case it was in an email. The only reason I didn't request a different room is because there was literally no other person anywhere. That's not safe and I didn't like it being broadcasted. The room at first glance was clean but upon inspection there was dust and smudges in several places, not terrible but then I checked the filter of the AC unit, wiped it with a tissue and it was CAKED with dust. I had to clean it because my partner has asthma and would have had an attack otherwise. The beds were decent enough, didn't cause me pain, I have back issues so this is always a concern. The breakfast was pretty good, nothing too fancy but had a good fresh variety which I always love to see. The staff was good, other than that one mistake, was friendly. The set up was very different than I'm used to. The door lock was just a code so we didnt' have to keep track of a card. Check out was strange because it was a zoom call on a kiosks, different but interesting. All in all, might stay again but will be requesting a head of time that the room is properly cleaned, especially the air con unit.
Stayed 1 night in Dec 2024

10/10 Excellent

Michael, Sacramento

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms here are are super modern and REALLY cool looking, one of ours had blue LEDs in the fancy ceiling, the whole place is gorgeous. Super clean, all the staff were hella nice, I'd expect a place like this to be waaaay more than the $150ish a night we spent. We're in town a few times a year, def be trying to stay here whenever we can.
Stayed 1 night in Mar 2025

10/10 Excellent

Gabriela M A

Stayed 1 night in Mar 2025

6/10 Okay

Jermane

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is oddly large making room on small size. exhaust fan did not work in bathroom. Our room was on street side and could hear noise all night. My vision is limited so key code access to hotel and room was very inconvenient and difficult to manage.
Stayed 1 night in Mar 2025

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service and stay
Stayed 1 night in Mar 2025

6/10 Okay

lisa

Business traveler
Disliked: Staff & service, property conditions & facilities

If your cool with no staff on site this hotel work

Check in by computer. AI or weird live person. Computer crashes while you try to check in. Robotic person comes on screen and check you in. Polite but will ask you the same questions over and over. Key code for doors and room. So if your travel weary it can be rough. Breakfast is lame.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

Extremely clean and a great stay’
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Feb 2025

4/10 Poor

Lydia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Shushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

4/10 Poor

Colin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service at the hotel was really good. The thermostat in our room didn't seem to work correctly, no matter what I or the front desk attendant didthe air conditioner would not blow cold. After the the room got up to 89° I called the front desk and he came up and looked at it. He was unable to get it to blow colder. He said that we could open the window, and did for us. Even after having the window open for several hours the thermostat was still reading 80°.
Stayed 1 night in Mar 2025

6/10 Okay

Yan

Business traveler
Liked: Property conditions & facilities
This is a standard three star hotel and they don't do room cleaning until you check out. During my stay for the 4 days, only one time they cleaned the room because the first day I checked in, the next morning I checked out and extended my stay for the rest 3days. I booked only one night for the first day. So when by the time I extended my stay, they cleaned it. Even after the second day I stayed there and asked for room service, they didn't do it. Please bear in mind that you really need to bear a used room for the rest days of time staying.
Stayed 5 nights in Mar 2025