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The Row Hotel, BW Signature Collection

3.0 star property
3-star hotel near SAP Center at San Jose

Choose dates to view prices

Photo gallery for The Row Hotel, BW Signature Collection

Lobby
Breakfast area
Exterior
Breakfast area
Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2404 Stevens Creek Blvd, San Jose, CA, 95128
  • Santana Row Shopping Center
    ‪16 min walk‬
  • Winchester Mystery House
    ‪20 min walk‬
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 Queen Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room) | 1 bedroom, memory foam beds, individually decorated

Suite, 1 King Bed, Non Smoking (Dining Table;Living Room)

  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(23 reviews)
  • 210 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, memory foam beds, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Jetted Tub

8.8 out of 10
Excellent
(5 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub | 1 bedroom, memory foam beds, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • 250 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, memory foam beds, individually decorated

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(13 reviews)
  • 210 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

San Jose

In shopping district.Within 2 miles (3 km) of this well-placed hotel, you'll find Santana Row Shopping Center and Winchester Mystery House. SAP Center at San Jose and Santa Clara University are also within 3 miles (5 km).

What's nearby

  • Santana Row Shopping Center - 16 min walk - 0.9 miles
  • Winchester Mystery House - 20 min walk - 1.1 miles
  • PayPal Park - 4 min drive - 2.7 miles
  • San Jose McEnery Convention Center - 5 min drive - 4.5 miles
  • SAP Center at San Jose - 5 min drive - 2.3 miles

Getting around

  • Race Station - 3 min drive
  • Santa Clara Station - 5 min drive
  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 8 min drive

Restaurants

  • ‪Din Tai Fung - ‬19 min walk
  • ‪Panda Express - ‬19 min walk
  • ‪Starbucks - ‬19 min walk
  • ‪Potato Corner - ‬19 min walk
  • ‪CoCo Fresh Tea & Juice - ‬19 min walk

About this property

The Row Hotel, BW Signature Collection

3-star hotel near SAP Center at San Jose
The Row Hotel, BW Signature Collection offers its guests a 24-hour fitness center, a vending machine, and express check-in. The front desk is open around the clock. Free self parking is available.

This 3-star San Jose hotel is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • No smoking on site
The Row Hotel, BW Signature Collection offers 55 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 48-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Jose hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free self parking on site

Things to do

  • 24-hour gym

Accessibility

  • No elevator

Room amenities

Entertainment

  • 48-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A virtual front desk provides assistance to guests
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out fee: USD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. 

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Row by Kasa
Kasa The Row San Jose
The Row Hotel, BW Signature Collection Hotel
The Row Hotel, BW Signature Collection San Jose
The Row Hotel, BW Signature Collection Hotel San Jose

Frequently asked questions

How close is The Row Hotel, BW Signature Collection to the airport?

The Row Hotel, BW Signature Collection is 6.5 mi (8-min drive) away from the Norman Y. Mineta San Jose Intl. Airport (SJC) airport, the closest popular airport to the property.

How much does it cost to stay at The Row Hotel, BW Signature Collection?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at The Row Hotel, BW Signature Collection on Sep 7, 2025 start from $149.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Row Hotel, BW Signature Collection have an airport shuttle?

Airport shuttle services are not available at The Row Hotel, BW Signature Collection.

Does The Row Hotel, BW Signature Collection offer free breakfast?

The Row Hotel, BW Signature Collection does not offer free breakfast.

Is there a casino at The Row Hotel, BW Signature Collection?

No, there is no casino at this hotel, but Casino M8trix (6-min drive) is nearby.

What time is check-in at The Row Hotel, BW Signature Collection?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in costs USD 20 (subject to availability).

Is there free parking at The Row Hotel, BW Signature Collection?

This hotel offers free self parking.

Does The Row Hotel, BW Signature Collection have a pool?

The Row Hotel, BW Signature Collection does not have a pool.

Does The Row Hotel, BW Signature Collection have a spa?

There are no spa services available at this hotel.

How close is The Row Hotel, BW Signature Collection to downtown San Jose?

The Row Hotel, BW Signature Collection is 2.6 mi away from San Jose.

The Row Hotel, BW Signature Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 224 out of 394 reviews
Rating 8 - Good. 77 out of 394 reviews
Rating 6 - Okay. 43 out of 394 reviews
Rating 4 - Poor. 23 out of 394 reviews
Rating 2 - Terrible. 27 out of 394 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gentleman at the front desk was very nice, as were all the virtual assistants. They were excellent accommodating me as I had to extend my stay twice. I was very comfortable staying there & felt safe.
Stayed 1 night in Jun 2025

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a great stay! The beds were comfortable, the room was clean, the amenities were great! We would stay again for sure!
Stayed 1 night in May 2025

10/10 Excellent

Anna Liza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and so is our room. The staff that was working that morning was friendly and accommodating.
Stayed 1 night in May 2025

4/10 Poor

Amber, Mona

Stayed 3 nights in May 2025

10/10 Excellent

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, quick response, auto check in and inquiries. No extra early check in fee ( not sure but mine has waved). Close to the biggest mall in Bay Area, walkable distance. Good breakfast options, will come back again if I have any plans in San Jose. Thank you.
Stayed 2 nights in May 2025

8/10 Good

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Beth

Liked: Cleanliness, property conditions & facilities
No
Stayed 1 night in Apr 2025

8/10 Good

Christine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Eliza

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I requested a late check out via the text messaging service that they had and didn’t get a response. There was no one to ask at the front desk for it.
Stayed 1 night in May 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and reasonably priced. Located near freeway and Santana Row shopping. Heavy street traffic made walking unpleasant.
Stayed 1 night in May 2025

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Hannah

Disliked: Staff & service
I reported a noise complaint and it was never dealt with. The room next to mine had music playing starting at 3 am and it never turned off.
Stayed 1 night in Apr 2025

10/10 Excellent

Ritu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Steven, Bergen

Stayed 1 night in Apr 2025

6/10 Okay

Melodie, Seattle

Liked: Cleanliness, staff & service, amenities
Centrally located; easy accessibility to freeways, etc. However, there is a lot of street/traffic noise. If I do stay there again, I prefer NOT to have an ADA room.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ruoyao

Stayed 3 nights in Apr 2025

6/10 Okay

XIAOWEI, Monrovia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities
It’s too noisy.
Stayed 4 nights in Apr 2025

2/10 Terrible

Faustina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Horrible

Horrible customer service! The hotel hadn’t received my reservation. I will never recommend this hotel to anyone
Stayed 1 night in Apr 2025

10/10 Excellent

Minerva

Liked: Amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2025

10/10 Excellent

Priscilla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it
Stayed 1 night in Mar 2025

10/10 Excellent

Joye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay here when in San Jose!
Stayed 1 night in Apr 2025