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Hotel Zetta San Francisco

4.0 star property
4-star hotel near Moscone Convention Center

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Photo gallery for Hotel Zetta San Francisco

Billiards
Premium bedding, down comforters, pillowtop beds, minibar
Game room
Lobby sitting area
2 bars/lounges, lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Pet friendly
  • Free WiFi
  • Laundry

Explore the area

Map
55 5th St, San Francisco, CA, 94103
  • Union Square
    ‪6 min walk‬
  • Moscone Convention Center
    ‪10 min walk‬
  • Oracle Park
    ‪2 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible (Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Mobility Accessible (Roll-in Shower)

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Zetta)

Suite, 1 Bedroom (Zetta) | Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Zetta)

  • 800 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Mobility/Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Roll-in Shower (Mobility/Hearing Accessible)

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Double Beds

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Premier Room, 1 King Bed

  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Well and Away)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Well and Away)

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

San Francisco

Heart of San Francisco.Within a 10-minute walk of this Downtown San Francisco hotel, you'll find Union Square and San Francisco Museum of Modern Art. Oracle Park and San Francisco Bay are also within 2 miles (3 km).

What's nearby

  • Union Square - 6 min walk - 0.4 miles
  • San Francisco Museum of Modern Art - 8 min walk - 0.5 miles
  • Moscone Convention Center - 10 min walk - 0.6 miles
  • Oracle Park - 2 min drive - 1.1 miles
  • Lombard Street - 4 min drive - 1.8 miles

Getting around

  • Market St & 5th St Stop - 1 min walk
  • San Francisco Station - 19 min walk
  • San Francisco Intl. Airport (SFO) - 18 min drive

Restaurants

  • ‪Shake Shack - ‬3 min walk
  • ‪Panda Express - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Executive Order Bar & Lounge - ‬2 min walk
  • ‪The Melt - ‬2 min walk

About this property

Hotel Zetta San Francisco

4-star hotel near Moscone Convention Center
There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 4 meeting rooms available. A fitness center, an arcade/game room, and multilingual staff are also featured at the business-friendly Hotel Zetta San Francisco. For a fee, parking is available.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 116 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2012
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Elevator
  • No smoking on site
  • Water dispenser
Hotel Zetta San Francisco offers 116 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 46-inch LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This San Francisco hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, Filipino, French, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • In-room crib

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Weekday on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 30 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 46-inch LCD TV with premium satellite channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 41.19 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 10 to 30 per person
  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Zetta
Hotel Zetta San Francisco
San Francisco Hotel Zetta
San Francisco Zetta
San Francisco Zetta Hotel
Zetta Hotel
Zetta Hotel San Francisco
Zetta San Francisco
Hotel Milano San Francisco
Milano Hotel San Francisco

Frequently asked questions

How close is Hotel Zetta San Francisco to the airport?

Hotel Zetta San Francisco is 14 mi (18-min drive) away from the San Francisco Intl. Airport (SFO) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Zetta San Francisco?

As of May 24, 2025, prices found for a 1-night stay for 2 adults at Hotel Zetta San Francisco on May 31, 2025 start from $136.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Zetta San Francisco have an airport shuttle?

Airport shuttle services are not available at Hotel Zetta San Francisco.

How close is Hotel Zetta San Francisco to the beach?

This hotel is 6 mi (35-min drive) from Ocean Beach and 5.8 mi (12-min drive) from Baker Beach. Don't forget your sunscreen!

Does Hotel Zetta San Francisco offer free breakfast?

Free breakfast isn’t provided at Hotel Zetta San Francisco, but to-go breakfast is offered for a fee of between USD 10 and 30 per person.

Is there a casino at Hotel Zetta San Francisco?

No, there is no casino at this hotel, but San Pablo Lytton Casino (21-min drive) is nearby.

What time is check-in at Hotel Zetta San Francisco?

Check-in start time: 3 PM; Check-in end time: 2:00 AM.

Is there free parking at Hotel Zetta San Francisco?

Free parking is not available at this hotel. Valet parking is available for USD 65 per night.

Does Hotel Zetta San Francisco have a pool?

Hotel Zetta San Francisco does not have a pool.

Does Hotel Zetta San Francisco have a restaurant?

There are 2 onsite restaurants, offering options like American cuisine, happy hour, and light fare.

Does Hotel Zetta San Francisco have a spa?

There are no spa services available at this hotel.

How close is Hotel Zetta San Francisco to downtown San Francisco?

Hotel Zetta San Francisco is 0.9 mi away from San Francisco.

Hotel Zetta San Francisco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1002 reviews
Rating 8 - Good. 234 out of 1002 reviews
Rating 6 - Okay. 77 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Avery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Best hotel I’ve stayed in SF
Stayed 1 night in Feb 2025

10/10 Excellent

jad chahoud

Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic experience! They even had pinball! I would absolutely stay here again!
Stayed 1 night in Dec 2024

8/10 Good

JILL M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small blip

Paid extra for early arrival and couldn't check in when we got there. Rooms were not ready. Then you charged me anyway. The charge was reversed. All staff were exceptionally attentive and helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Shai

Stayed 1 night in Jan 2025

8/10 Good

kathi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property and what we expected for the area.
Stayed 1 night in Jan 2025

8/10 Good

Bernard

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kristen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff and comfortable stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the space. It had a few issues with the hidden fees such as WIFI being an additional amenity and having a destination fee for the hotel being in a not so clean area of San Francisco.
Stayed 1 night in Dec 2024

8/10 Good

Pierre Marc

Traveled with family
Emplacement
Stayed 3 nights in Dec 2024

10/10 Excellent

Chris

Liked: Amenities
Clean
Stayed 2 nights in Jan 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities
I checked in late and staff didn't want to open the locked door, despite having a backpack and suitcase! Definitely a bad first impression. I get it, as this part of SF is sketchy, but it was less than friendly. Otherwise place was fine.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities

Not great

Not a great location (people yelling across the street kept me up all night); you have to ring to be let in at the front door and none of the staff ever seem to be paying attention; stains on the bedroom furniture, views of alleyways. Can’t recommend I’m afraid
Stayed 4 nights in Dec 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Brian Wesley

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Ciana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were AMAZING and super helpful. Did absolutely everything to ensure that my stay was perfect. Thank you so much :)
Stayed 3 nights in Aug 2024

10/10 Excellent

Kevin

Business traveler

Hidden fees but nice place

Right on the edge a very bad area but felt safe coming and going. My only complaint is an added surcharge that was not disclosed when I booked the room
Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Christina

Traveled with family
Liked: Cleanliness
Despite an almost perfect location (you can get anywhere on public transport from here), the hotel was disappointing. Generally the hotel is not effectively staffed. First, it advertises "valet parking," but in fact there is no staff for this and no place to pull to the curb. You have to leap out in traffic, flag down the registration staff, and wait for them to send for the staff of the garage. How to know this is the case was a puzzlement, and god help you if you are traveling alone and must just abandon your car to flag down the staff . Second, although there is restaurant on the hotel's website, on the night I arrived (kean not to leave again), the restaurant was closed for a private party. The lobby bar was sometimes open sometimes not. The rooms were clean but only a step above airbnb-level design - lots of blown-up photographs of books and record albums on the walls but otherwise you might be sleeping in an IKEA.
Stayed 3 nights in Nov 2024

4/10 Poor

Angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
-Play/game room closed despite paying amenities fee to use. -Small beds -Slow valet -Limited dining hours
Stayed 1 night in Dec 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great facility. Union square is not the best area.
Stayed 3 nights in Nov 2024

4/10 Poor

Ben

Traveled with family
Disliked: Staff & service, amenities
Our stay at Hotel Zetta was a difficult one. We were greeted by several vagrants being ushered away from the front door to the hotel, which was guarded by security and locked. Our check in was straightforward. The room itself was fine, with a strange layout - unfortunately the room looked into an alleyway which also had several homeless people visibily using drugs. We did like the bed and the cable channels were good, but we could not understand why we had been charged a nightly holding fee for an empty minibar and closed on site restaurant facilities. Why charge us if there is nothing to spend the nightly holding fee on? What really agitated us was a pair of earrings were left behind at the hotel, and no one from the hotel has had the courtesy to call us to update us as to the return of the items. We notified the hotel shortly after checking out, meaning only hotel staff have been in the room. 5 calls and 3 emails later, Zetta staff continue to ignore us. Hotel staff have clearly taken the jewellery and are refusing to contact us as a result. At least the taking of the items is on brand for the surrounding area! I would not return to the hotel and reiterate my disappointment at the poor service experience. For a hotel relying on service to overcome its challenging surroundings, you would expect better.