4/10 Poor
Crystal
Traveled with family
Jan 20, 2026
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was in need of many repairs several things were not working in the suite we stayed in. The heat and a/c the spa tub all needed a main person to fix . No pool but hotels.com did not say it had been drained . The food was ok eggs from a container, ok sausage and bacon , and the fruit was all out of season and most over ripe . So it was not good at all . And one option for yogurt . Kinda weak for 20 something dollars each . The cookies are great thought . You get those when u come in . The view was amazing and the staff were some of the best people I’ve meet in San Antonio and I live here . All in all I expected the full service open the door for you welcome u clean nice working room and all the amenities advertised. That was not what we got at all . I’d go again if they had a lot of repairs done to the rooms. I have plenty of pics of the actual if everything if needed . Don’t book through hotels.com !!!! That’s the facts .found that out the hard way . And the additional fee per person to ensure u get what ur paying for is a total scam . I was told it doesn’t cover that . Good luck guys . Book three Hilton the staff will be able to make it right .
Crystal
Stayed 1 night in Jan 2026