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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Hotel near University of Utah in Salt Lake City

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Reception
Exterior
Standard Room, 2 Queen Beds, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries, towels
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Laundry
  • Pool
  • 24/7 front desk

Explore the area

View in a map
1009 S Main St, Salt Lake City, UT, 84111
  • Salt Palace Convention Center
    ‪4 min drive‬
  • Temple Square
    ‪4 min drive‬
  • Delta Center
    ‪4 min drive‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the neighborhood

Salt Lake City

Central City stay.With a stay at this Central City hotel, you'll be within half a mile (1 km) of Smith's Ballpark and 2 miles (3 km) of Nightmare on 13th. Liberty Park and Salt Lake Community College are also within 2 miles (3 km).

What's nearby

  • Salt Palace Convention Center - 4 min drive - 1.6 miles
  • Temple Square - 4 min drive - 1.8 miles
  • City Creek Center - 4 min drive - 1.8 miles
  • Delta Center - 4 min drive - 1.8 miles
  • Conference Center - 5 min drive - 2.0 miles

Getting around

  • North Temple Bridge/Guadalupe Station - 5 min drive
  • 900 South Station - 9 min walk
  • Salt Lake City International Airport (SLC) - 12 min drive

Restaurants

  • ‪Sonic Drive-In - ‬10 min walk
  • ‪Publik Coffee Roasters - ‬4 min walk
  • ‪Vertical Diner - ‬11 min walk
  • ‪Leavity Bread & Coffee - ‬1 min walk
  • ‪The Pearl - ‬9 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel near University of Utah in Salt Lake City
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

  • 63 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Smoking in designated areas
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Farsi, Hindi, Spanish

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  • Pet friendly
  • Parking included
  • Free WiFi
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Sep 2 - Sep 3
Total with taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. 

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

Frequently asked questions

How close is SureStay by Best Western Salt Lake City Downtown to the airport?

SureStay by Best Western Salt Lake City Downtown is 7.6 mi (12-min drive) away from the Salt Lake City International Airport (SLC) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay by Best Western Salt Lake City Downtown?

As of Aug 27, 2025, prices found for a 1-night stay for 2 adults at SureStay by Best Western Salt Lake City Downtown on Sep 2, 2025 start from $101.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Salt Lake City Downtown have an airport shuttle?

Airport shuttle services are not available at SureStay by Best Western Salt Lake City Downtown.

Does SureStay by Best Western Salt Lake City Downtown offer free breakfast?

SureStay by Best Western Salt Lake City Downtown offers free buffet breakfast every day from 6:30 AM to 9:00 AM.

Is there a casino at SureStay by Best Western Salt Lake City Downtown?

No, there is no casino at this hotel.

What time is check-in at SureStay by Best Western Salt Lake City Downtown?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs USD 25 (subject to availability).

Is there free parking at SureStay by Best Western Salt Lake City Downtown?

This hotel offers free self parking.

Does SureStay by Best Western Salt Lake City Downtown have a pool?

SureStay by Best Western Salt Lake City Downtown features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does SureStay by Best Western Salt Lake City Downtown have a spa?

There are no spa services available at this hotel.

How close is SureStay by Best Western Salt Lake City Downtown to downtown Salt Lake City?

SureStay by Best Western Salt Lake City Downtown is 1.2 mi away from Salt Lake City.

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 256 out of 1000 reviews
Rating 8 - Good. 241 out of 1000 reviews
Rating 6 - Okay. 179 out of 1000 reviews
Rating 4 - Poor. 134 out of 1000 reviews
Rating 2 - Terrible. 190 out of 1000 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

I didn't feel safe

Not a great area, surrounded by dr*g users and unhoused individuals, and we heard a lot of gunshots. The place was not well cleaned. The people running the place were nice, friendly and welcoming, but there were plenty of people who seem to be living at the hotel who I hope are getting back on their feet, but appeared to still hold a 'particular lifestyle.'
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms seemed a bit old a little run down, but it was it was tolerable. Love the gated parking lot and had plenty of spaces to park.
Stayed 3 nights in May 2025

8/10 Good

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Veronica

Stayed 4 nights in May 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
No problems, kind and attentive staff. I felt right at home on my vacation.
Stayed 4 nights in May 2025

10/10 Excellent

ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Phong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in May 2025

6/10 Okay

Rick

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

2/10 Terrible

Riley

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crappy, dirty

False advertising of the photos online. Room was disgusting and the staff was extremely unwelcoming. Hotel was supposedly sold in March and that was a mistake on their end.
Stayed 3 nights in May 2025

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and the rooms were clean and comfortable.
Stayed 1 night in May 2025

8/10 Good

Erin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort

SureStay for Business

The hotel was convenient, not too far from public transportation, and secure with locked access and someone at the front desk every time I passed. The room was very clean, but the chemical smell from the cleaner was so overwhelming I put a "do not disturb" on the door for the length of my stay to avoid more of it. Also, pillows were impossible for me to use - too lofty and firm.
Stayed 3 nights in May 2025

2/10 Terrible

Johan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go somewhere else

Horrible hotel, terrible customer service. Stay away.
Stayed 2 nights in May 2025

8/10 Good

Rubi

Traveled with family and small children
Liked: Staff & service
It’s ok, but bathroom tile floor was broken
Stayed 2 nights in May 2025

8/10 Good

Shaylee

Traveled with group
Stayed 1 night in Apr 2025

6/10 Okay

Angie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay for the price. Woke up be people arguing outside the room. Breakfast was decent
Stayed 1 night in Apr 2025

2/10 Terrible

Ben

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what it appears to be.
Stayed 3 nights in Apr 2025

2/10 Terrible

Lindsey

Stayed 1 night in Apr 2025

2/10 Terrible

Lloyd

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a horrible part of town, bad enough to need a gated entry. The room that we were in was supposedly just remodeled it was a horrible job with paint still on the floor and just a big sticker on the bottom of the tub. The door showed signs of being broken into multiple times. The manager tried to pull a bait and switch. The first of two nights was $129. He was going to charge $189 for the second night. Don't walk away from this place, RUN!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Cathy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Sheniqua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ppl who run it seem to take pride in the facilities
Stayed 1 night in Apr 2025