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Best Western Rochester Marketplace Inn

Property class: 2.5
Hotel near University of Rochester in Rochester

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Photo gallery for Best Western Rochester Marketplace Inn

Lobby
Exterior
Fitness facility
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(55 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(48 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

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About the neighborhood

Rochester

Close to airport.Within 2 miles (3 km) of this Rochester hotel, you'll find Monroe Community College and Marketplace Mall. Tim Hortons Iceplex and Fair and Expo Center are also within 2 miles (3 km).

What's nearby

  • Monroe Community College - 16 min walk - 0.9 miles
  • Marketplace Mall - 18 min walk - 1.0 mile
  • Tim Hortons Iceplex - 2 min drive - 1.2 miles
  • University of Rochester - 12 min drive - 5.4 miles
  • Rochester Institute of Technology - 12 min drive - 8.5 miles

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪Tully's Good Times - ‬14 min walk

About this property

Best Western Rochester Marketplace Inn

Hotel near University of Rochester in Rochester
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Best Western Rochester Marketplace Inn. Self parking is free.

This Rochester hotel is smoke free.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Water dispenser
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Apr 26 - Apr 27
Total with taxes and fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
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Best Western Rochester
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Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Frequently asked questions

How close is Best Western Rochester Marketplace Inn to the airport?

Best Western Rochester Marketplace Inn is 7.6 mi (11-min drive) away from the Greater Rochester Intl. Airport (ROC) airport, the closest popular airport to the property.

How much does it cost to stay at Best Western Rochester Marketplace Inn?

As of Apr 23, 2026, prices found for a 1-night stay for 2 adults at Best Western Rochester Marketplace Inn on Apr 27, 2026 start from $97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Rochester Marketplace Inn have an airport shuttle?

Airport shuttle services are not available at Best Western Rochester Marketplace Inn.

How close is Best Western Rochester Marketplace Inn to the beach?

This hotel is 13.4 mi (22-min drive) from Ontario Beach Park.

Does Best Western Rochester Marketplace Inn offer free breakfast?

Best Western Rochester Marketplace Inn offers free on-the-go breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at Best Western Rochester Marketplace Inn?

No, there is no casino at this hotel.

What time is check-in at Best Western Rochester Marketplace Inn?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Best Western Rochester Marketplace Inn?

This hotel offers free self parking.

Does Best Western Rochester Marketplace Inn have a pool?

Best Western Rochester Marketplace Inn does not have a pool.

Does Best Western Rochester Marketplace Inn have a spa?

There are no spa services available at this hotel.

How close is Best Western Rochester Marketplace Inn to downtown Rochester?

Best Western Rochester Marketplace Inn is 4.8 mi away from Rochester.

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 414 out of 1000 reviews
Rating 8 - Good. 269 out of 1000 reviews
Rating 6 - Okay. 154 out of 1000 reviews
Rating 4 - Poor. 82 out of 1000 reviews
Rating 2 - Terrible. 81 out of 1000 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Kellie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Shower was slow to drain, toilet did not flush the first time. We stayed two nights and expected the bed to be made and have fresh towels but were told that when they are too busy they do not do that! What am I paying for them? Breakfast and coffee were horrible.
Stayed 2 nights in Apr 2026

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a rat in my room on the second floor. Nightman said no other rooms were available but he found one when I went to sleep in my car. AVOID AT ALL COSTS.
Stayed 3 nights in Apr 2026

4/10 Poor

ALYSSA, Arlington

Stayed 2 nights in Feb 2026

10/10 Excellent

Brian

Stayed 1 night in Feb 2026

6/10 Okay

Aidan

Stayed 1 night in Jan 2026

10/10 Excellent

Anesia

Stayed 1 night in Jan 2026

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean.
Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Stayed 2 nights in Jan 2026

8/10 Good

Mai Ning

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2026

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We left -- there was visible mold on the ceiling and in the tub. The lever to move the water from the lower faucet to the shower head was missing. soap scum all in the soap dish in the shower. Water damage behind the toilet with wallpaper that was bubbling.
Stayed 1 night in Jan 2026

8/10 Good

Debbe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was cold.
Stayed 1 night in Jan 2026

6/10 Okay

Angela

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel is very clean, the beds comfortable, and it is updated. The bathrooms aren’t big but they aren’t closets either. It is a solid 2-3 star hotel from the physical conditions. Now for my experience. The person at the front desk wasn’t overly friendly or welcoming upon check in. I didn’t take it personal as I checked in at 9 pm. Our room was at the end of the hallway on the 2nd floor. I could smell marijuana in the hallway and coming from the stairwell. It wasn’t strong in my room and my young teenager and I just wanted to get to bed. We got settled and around 10 pm a man tried to get into our. I said, “What do you want?!” and the guy said, “Oh, wrong room” and I heard him then knock on the door across the hall, voices of other men and a door close. Then my room started to smell like marijuana. I went to the front desk to report everything and the man at the front desk downplayed everything. He insisted I was safe because no one could get in and it was probably kids with a hockey team. He offered to move us but I had to move my luggage to the lobby first and turn in the old room keys before I was given a new room. The man seemed annoyed to do his job but after I moved my luggage into the lobby he did apologize. I didn’t sleep well because I could hear people going in and out of rooms near mine all night.
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Beds were very comfy.
Stayed 1 night in Dec 2025

10/10 Excellent

Kelly, Hermon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay will return
Stayed 1 night in Jan 2026

6/10 Okay

Juanita

Liked: Cleanliness, staff & service, amenities
The room needs updating the toilet seat was round on an oblong toilet bowl they had the wrong lid on the toilet back. No shampoo. The room itself was a nice size .
Stayed 2 nights in Jan 2026

10/10 Excellent

Richille, Bradford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great stay. Front desk was super sweet and accomodating.
Stayed 1 night in Jan 2026

4/10 Poor

James

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
When we arrived, the room was not ready. I had to wait. When we got to the room, it didn’t appear as though there was a complete cleaning that was done. There were hairs on the bedsheets and they had to be completely redone. It didn’t look like they had staff to do it and the front desk person and another person had to do The ref fitting of the beds. We have stayed there in the past and it was a good economical option, but I’m not sure we can go back now.
Stayed 1 night in Nov 2025

6/10 Okay

JD

Stayed 3 nights in Dec 2025

8/10 Good

Marie

Stayed 1 night in Dec 2025

6/10 Okay

logan

Room wasn't bad, there was some small details that could be cleaned better but sheets and room were clean and comfy and room smelled nice when we walked in. Breakfast wasnt bad
Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Rooms were nice and clean..the breakfast was a great way to start your day.I stay here often
Stayed 5 nights in Dec 2025

2/10 Terrible

Michael

Rude staff.
Stayed 1 night in Dec 2025

6/10 Okay

Norma

Traveled with family
Liked: Staff & service
Disliked: Amenities
Overall stay was okay for what was needed. Room I was in previous guest smoked - the room was stink of smoke residue. For somone who has respiratory issues, the night was terrible, even with window open. Was not able to change rooms!
Stayed 1 night in Dec 2025

10/10 Excellent

Freddy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best Western Marketplace is always my go to when I visit Rochester. As always, the room was clean and comfortable. The staff are always nice and helpful.
Stayed 1 night in Dec 2025