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The Promissory Hotel

3.0 star property
3-star hotel near Center in the Square

Choose dates to view prices

Photo gallery for The Promissory Hotel

Dinner served
Reception
Premium bedding, laptop workspace, blackout drapes, WiFi (free)
Premium bedding, laptop workspace, blackout drapes, WiFi (free)
Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
201 S Jefferson St, Roanoke, VA, 24011
  • Place, Center in the Square
    ‪2 min walk‬
  • Place, Taubman Museum of Art
    ‪3 min walk‬
  • Place, Virginia Museum of Transportation
    ‪8 min walk‬
  • Airport, Roanoke, VA (ROA-Roanoke Regional)
    ‪12 min drive‬

Room options

View all photos for Signature Suite, 1 King Bed with Sofa bed

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | Smart TV, streaming services

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free WiFi

Room

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Premier Suite, Multiple Beds

  • 506 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Loft, 1 Bedroom

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Twin Bed and 1 Queen Sofa Bed
  • Free WiFi

Room

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Premier Suite, Multiple Beds

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Premier Suite, Multiple Beds

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Loft, 1 Queen Bed with Sofa bed

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Loft, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Signature Suite, 1 Queen Bed

Premium bedding, laptop workspace, blackout drapes, WiFi (free)

Signature Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Roanoke

City center stay.A stay at this Downtown Roanoke hotel places you steps from Center in the Square and within a 5-minute walk of Taubman Museum of Art. Berglund Center and Carilion Roanoke Memorial Hospital are also within 2 miles (3 km).

What's nearby

  • Center in the Square - 2 min walk - 0.1 miles
  • Science Museum of Western Virginia - 2 min walk - 0.1 miles
  • Taubman Museum of Art - 3 min walk - 0.2 miles
  • Virginia Museum of Transportation - 8 min walk - 0.5 miles
  • Berglund Center - 17 min walk - 0.9 miles

Getting around

  • Roanoke Station - 3 min walk
  • Roanoke Regional Airport (ROA) - 16 min drive

Restaurants

  • ‪Olde Salem Brewing Company - ‬3 min walk
  • ‪Three Notch'd Craft Kitchen and Brewery - ‬2 min walk
  • ‪Jack Brown's Beer & Burger Joint - ‬2 min walk
  • ‪Fork In The Market - ‬3 min walk
  • ‪Scrambled - ‬3 min walk

About this property

The Promissory Hotel

3-star hotel near Center in the Square
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The Promissory Hotel also features a 24-hour fitness center and an elevator. For a fee, parking is available.

This 3-star Roanoke hotel is smoke free.

  • 27 guestrooms or units
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Promissory Hotel offers 27 accommodations with coffee/tea makers and bathrobes. Beds feature premium bedding. Smart televisions come with digital channels. Rooms have detached private bathrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 8 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 8 to 16 for adults and USD 8 to 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Concerts/live shows

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Handrails in stairways (48 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Detached private bathroom
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 16.00 for adults, and USD 8.00 to 16.00 for children
  • Covered self parking fee: USD 8.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

Frequently asked questions

How close is The Promissory Hotel to the airport?

The Promissory Hotel is 5.9 mi (16-min drive) away from the Roanoke Regional Airport (ROA) airport, the closest popular airport to the property.

How much does it cost to stay at The Promissory Hotel?

As of Jul 30, 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on Aug 9, 2026 start from $164, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Promissory Hotel have an airport shuttle?

Airport shuttle services are not available at The Promissory Hotel.

Does The Promissory Hotel offer free breakfast?

Free breakfast isn’t offered at The Promissory Hotel, but cooked-to-order breakfast is offered for a fee of between USD 8.00 and 16.00 for adults, USD 8.00 and 16.00 for children. It's available every day from 8:00 AM to 1:00 PM.

Is there a casino at The Promissory Hotel?

No, there is no casino at this hotel.

What time is check-in at The Promissory Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at The Promissory Hotel?

Free parking is not available at this hotel. Self parking is available for USD 8.00 per night.

Does The Promissory Hotel have a pool?

The Promissory Hotel does not have a pool.

Does The Promissory Hotel have a restaurant?

The Promissory Hotel is home to Suerte, which features Spanish cuisine.

Does The Promissory Hotel have a spa?

There are no spa services available at this hotel.

How close is The Promissory Hotel to downtown Roanoke?

The Promissory Hotel is 0.1 mi away from Roanoke.

The Promissory Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 97 out of 124 reviews
Rating 8 - Good. 20 out of 124 reviews
Rating 6 - Okay. 5 out of 124 reviews
Rating 4 - Poor. 2 out of 124 reviews
Rating 2 - Terrible. 0 out of 124 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms were quite sizeable.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

David A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay I would be back
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of downtown Roanoke.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the cleanest hotel we've stayed at! Excellent location, large room, and friendly staff. We initially had a little bit of difficulty finding the hotel entrance, called the hotel and staff was very patient and helpful.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice town
Stayed 1 night in Apr 2026
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, staff is helpful
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Promissory hotel. Staff were super helpful and courteous, room was super clean and bathrooms recently renovated. Parking was easy. We will definitely come back.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the hospital which i was taking classes. Room was clean bright, spacious and laid out well. Staff very accommodating and lovely to talk to. Would definitely go back.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing new property adn what set the place apart was the amazing staff. So welcoming and helpful!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love reading reviews while traveling to help me choose a place to stay in a new town - this is a new hotel in an old building and the rooms are gorgeous and felt new. Great smelling soaps and lotions. Still doing some construction and final touches but that didn’t affect our stay. If you are reading this- book it!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Close to many places to eat and drink.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Was under construction when we were there but we didn’t notice it at all. Staff was amazing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. They are working on signage. Enter on Campbell ave. Parking garage is walkable. Great price! Highly recommend.
Stayed 1 night in Apr 2026

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