2/10 Terrible
Nicole
Apr 16, 2025
I never felt so embarrassed. First and foremost I woke up sick today throwing up and stuffy nose. I booked this hotel through travelocity and needed another night. So I asked for another night and they said they would contact the front office and the front office would emails me. So as I'm waiting for the email housekeeping comes and says oh I'll let them know you are staying another night and I said I did that through the agency and they said they would email me. He said okay, not even 5 minutes later the guy from the front office calls me and the guy is yelling at me like im a child. He says "YOU LEAVE OR YOU PAY!" "IT'S AFTER 11 OCLOCK!" I said I know the agency said they would contact you. Again he said you leave or you pay! I said okay you have my credit card information on file? I HAVENT EVEN STAYED HERE ONE WHOLE DAY!! I GOT HERE AT 10PM LAST EVENING so I haven't even been here 24 hours. The toilet is broken, the dresser under the TV is broken, the air conditioner/heater doesn't work. Now the guy is harassing me when I haven't even been here 24 hours he's harassing me for more money!!! I am calling a lawyer ASAP
Nicole
Stayed 1 night in Apr 2025